From Call Center IQ…
Call Center IQ is proud to release the latest installment in its popular 2016 Executive Report series.
It’s the age of customer centricity, but operational efficiency actually ranks as a bigger performance priority than customer satisfaction and loyalty. So how do you ensure that your customer-centric initiatives are improving the bottom line, all amid changes in customer expectations, agent demands, and technological capabilities?
Empowered by exclusive market research, expert commentary, and battle-tested case studies, this complimentary report reveals:
- The top performance objectives for today’s contact centers – and the best metrics to use when evaluating success.
- The most important factors when interacting with your customers.
- The biggest inhibitors standing in the way of contact center excellence.
- Gamechanging initiatives for conquering those challenges and achieving unparalleled results.
- Urgent (and long term) solutions for engaging – and empowering – your agents.