About Us

Who We Are

Helpdesk.com – the ITSM industry’s definitive help desk & CRM destination.

Since 1995, Helpdesk.com has been meeting the needs of the help desk software industry for objective, up-to-date knowledge and reference. Helpdesk.com is designed for serious IT professionals seeking Help Desk, Call Center, and related product and industry knowledge.

Helpdesk.com is the trusted source of reference for the global audience of help desk software buyers, users, and service professionals who believe in the benefits of delivering premium customer service and internal IT support.

Industry experts have taken notice. Helpdesk.com has garnered high praise from numerous sources including several leading trade publications and analyst groups.

Many consider Helpdesk.com the #1 starting point destination for buyers and users of help desk software and support-related solutions.

Again, welcome to Helpdesk.com. We’re here to help. Primary Helpdesk.com destinations include the following:

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What We Do

Helpdesk.com is the support industry’s de facto online help desk software resource, providing a one-stop knowledge and information portal for service and support professionals like yourself.

Whether you’re a buyer, user, vendor, outsourcer, publication, analyst, or other relevant party, Helpdesk.com provides a forum where you can perform software, vendor and market research, locate hard to find resources, and share thoughts and knowledge specific to the service and support industry.

A majority of Helpdesk.com visitors are business professionals involved in researching, purchasing, and using help desk, call center, and related support solutions. Helpdesk.com makes these tasks easier to manage, providing a useful directory with listings that span softwareevents, and other useful resources.

Helpdesk.com directory submissions and listings are always free to software vendors, outsourcers, and other relevant parties.

All submissions are reviewed and qualified by Helpdesk.com’s expert staff of service and support help desk professionals. This helps to guarantee a useful and satisfying experience for our visitors.

Helpdesk.com’s ongoing mission is to continue providing an interactive, free flowing forum where service professionals can exchange thoughts, ideas, and knowledge.