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 Help Desk White Papers
The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from real-world customers. It packs some action; you get to implement a Service Desk to understand how easy it is. Oh, and we almost forgot -- the comic approach taken here keeps you awake while you are trying to read all this stuff!
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ITIL Heroes’ White Paper
