 |
            |
 |
 Help Desk White Papers
The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from real-world customers. It packs some action; you get to implement a Service Desk to understand how easy it is. Oh, and we almost forgot -- the comic approach taken here keeps you awake while you are trying to read all this stuff! |
ITIL Heroes’ White Paper