Welcome to the Help Desk Management Coach - Service & Support Tips & Advice
Welcome to the "Help Desk Management Coach" Resource Center!
Looking for informative, insightful, and engaging information that will help you optimize, manage and transform your service and help desk function? You've found it!
Welcome to "The Help Desk Management Coach" resource center, where you'll find everything from articles, tips, how-tos, white papers, quizzes, and direct Q&A from one of the leaders in the help desk consulting space -- Donna Earl -- a.k.a. "The Help Desk Coach".
February Guest Blog Spot! *New!*
>> Ring, Ring!! Reduce Those Frustrating Help Desk Calls! Read Donna's latest blog post to find out how!
Donna Earl (aka the Help Desk Coach) specializes in assisting help desks and tech support deliver world class customer service.
Whether helping IT help desks demonstrate value to internal customers, providing companies with tools to increase customer satisfaction, or coaching executives, Donna Earl, the head Help Desk Coach, delivers solutions and value. With offices in the US and the UK, we provide training customized for the company and the culture.
Since 1990 Ms. Earl's international consultancy has helped organizations strengthen leadership effectiveness, customer loyalty, customer retention, and employee productivity. She is an internationally recognized speaker, business educator and consultant, executive coach and author.
Donna is a published expert on Customer Service and quoted in publications including Investor's Business Daily and The Wall Street Journal, both US and European editions. Her articles and column are also published on Helpdesk.com. The fresh insight, emotional intelligence and proven strategies she brings to seminars on Customer Service transform help desk and employee performance. She has presented to over 200,000 people worldwide.
Donna was a contributing consultant to Gartner Group's research project on leading with emotional intelligence. The Gartner Group executive report Leading High Performance IS Teams acknowledges Donna and quotes her work.
Help Desk Coach Donna Earl has been interviewed for numerous publications, including
>> Visit Donna's 'Help Desk Coach' Consulting Site
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