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See Gartner’s Latest Service & Support Software Magic Quadrant!
Gartner’s recent Magic Quadrant for IT Service & Support Management Tools (ITSSM) provides an insightful comparison of top service and support software vendors in the space. Functionality reviewed – pertinent to the help and service desk – includes problem/incident managment, change management, knowledge management, request management, and more. If you’re presently evaluating help desk service and support software, be sure to review Gartner’s assessment of vendors, including strengths and watch points. Also be sure to read it if you’re interested in learning more about the state of the industry in terms of technology and trend.
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