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Help Desk Software - Research & Resources
Analyst Groups · Publications · Related Directories · Other
Resources
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Analyst Groups (Free and Premium Research)
Publications (Books)
Related Directories
- Capterra - Directory of customer service, CRM and help desk software products.
- CallCentersIndia.com - India-focused call center directory.
- helpdesk.com - Where you are now! The leading online directory
resource for service and support related solutions including help
desk, CRM, and call center software.
- Help
Desk Software Directory - A comprehensive listing of help desk
software vendors and solutions.
- KnowledgeStorm - Comprehensive directory spanning help desk, IT, finance, and just
about any type of software you can imagine.
- Project Manager .com - The official free directory of online web project management software.
- SoftScout.com - Directory of IT-related software including CRM and help desk solutions.
Other Resources
- 1to1 Media - Excellent resource for timely, insightly CRM articles and stories
- Call Centers
India - An India-specific resource site for call center outsourcing,
consulting, jobs, and more
- Call Centre Managers Forum - An "oasis" for call center managers
- callcentres.net - Provides
specialised research, analysis and information to the Call Centre
industry
- CallCenterOps.com - Provides information to those who are involved in real-time customer
service via a call center or help desk
- CallCenters
US (and other geographies) - Directory resource for call center
services and related equipment
- CRMAdvocate - A great CRM resource, CRMAdvocate seeks to accelerate the acceptance
of CRM solutions through education, awareness and example
- CRM Daily - Good CRM resource site for stories, news, and more
- CRM
Evaluation Center - A good resource for conducting high level
research into the CRM software selection process
- CRM Software Guide (PDF, 757k) - Got CRM? Small Business CRM Software Guide (white paper) from Surado Solutions
- CRM Today - CRM resource site complete with articles, news, events, more
- CrystalUser.com - Crystal Reports product training and consulting; site includes message
boards and user groups
- Customer
Service Point - Resource on quality customer service, CRM, help
desk tools, books and more
- Freebyte - A guide to free technical support sites
- Giggle - From
the producers of 'worst practice' guidance on Business & IT issues,
enjoy their help desk humour
- GuardCentral.com - A Computer and Internet Security Portal that offers access to shareware
and freeware, useful tips and tricks, product reviews, discussion
forums and more
- Help Desk Zone - Management
Desk - Help desk software and support needs explained from a management
perspective. A solid help desk resource from a vendor sponsored directory
(Help Desk Ware Group)
- helpdesk.com - Where you are now! The leading service and support resource destination
on the Web. Period.
- InsideCRM - CRM news, events, research, more
- iPOTT - Online directory for India-based software
- IQPC - Founded
in 1973, IQPC is an established event and conference organizer, organizing
thousands of events each year. 800-882-8684
- ITIL Associates - ITIL and IT Service Management information, resources and tools
- ITIL Open Guide - A public collaberation to document ITIL, including service desk and problem management
- ITtoolbox CRM - Content, community, and service for CRM professionals, providing
technical discussion, job postings, news, and more
- ITtoolkit.com - Resource for IT and project management professionals offering articles,
tools and services for IT support, operations and project management
- ITworld.com - Online publisher of news, educational content and broadband interactive
media for the IT community; a business unit of IDG
- Learnthat.com:
Help Desk Management - Free tutorials for managing your help desk
and service center
- Outbound
Focus - Site addressing call center and telemarketing issues worldwide,
including best practices, and technological developments
- Phil
Verghis' Helpdesk FAQ - A must read!
- Qarbon - A
unique collection of existing and custom-made "viewlets"
for all areas of online training and support
- searchCRM.com - A resource site on CRM, business intelligence, and other areas
of enterprise management
- softigator - Comprehensive call center directory and research resource
- SupportIndustry.com - A comprehensive research resource and guide for support and CRM professionals
- The Help Desk
Community Forum - Provides a means of communication between help
desk users and offers a range of information to all visitors
- The Newsletter
Source - Computer Articles, Tips, Cartoons, Fun and Quotes for
YOUR MIS or help desk newsletter
- The
Outsourcing Toolkit - Everything you need to know about outsourcing
your support including SLAs, benchmarking, and making the transition
- The
Resource Center for Customer Service Professionals - An all-in-one
destination that offers paid-for events, seminars, books, and other
useful resources
- The
Software Network LLC - Provides a comprehensive online directory
of business software solutions. 518-280-8715
- TMC Net - Help
desk and CRM-related and events
- Web based Project
Management Software Directory - Directory of business software
for all areas of business management
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