Helpdesk.com - Help Desk White Papers

helpdesk.com - help desk software directory

Help Desk White Papers

pixel

Free White Paper: When Reality Hits ITIL - Implementations

Is implementing ITIL really simple? It is easy to hear about ITIL from a consultant or read from a blog or even attend an ITIL course, but the hardest part comes while implementing those processes in an environment. Each and every organization is different; they vary with people, processes, environment, type of support they provide, help desk and much more.

This white paper is intended to help the IT managers to self assess their help desk and its maturity level in order to implement the right process at the right time.

Please complete the following form to get instant access to this insightful white paper!

>> Download Your Free Copy Now!

ITIL Heroes’ White Paper

Understand and implement ITIL Service Support without shedding blood!

The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from customers. It packs some action; you get to implement a Service Desk to understand how easy it is.

Oh, I almost forgot the comic approach keeps you awake while you are trying to read all the stuff.

>> Download Your Free Copy Now!

Featured White Papers & More from HelpDeskCoach.com (New!)

>> Visit Helpdesk.com's 'Help Desk Coach' Resource Center!

Why is Call Recording So Important for Business? (Nice Systems)

Abstract: Companies have increasingly realized the importance of call recording software. Not only is this because of the proper record of who said what, but it also comes quite handy to avoid repetition or even attach voice files to be sent to the clients.

Apart from these reasons, all the basic and key benefits of a call recording system cannot be ignored - such as provision of training material for the agents, resolution of disputes and meeting the regulatory compliance. To be precise, call recording helps a call center meet the current standards of technology that is required to stay in competition...

Read the complete story

Asset Management and Help Desk Optimization (TechExcel)
A well-organized help desk is critical to every enterprise’s IT service delivery. Accurate and current information about the status and history of users’ PCs significantly boosts help desk efficiency.

Read the white paper (brief registration required)

pixel

Apply the ITIL Framework with Confidence (TechExcel)
Because of the nature of business today, IT management has shifted from a set of tactical tasks to some of the most strategic initiatives within an organization. The mere fact that IT management is now part and parcel of the overall executive management team is a testament to the significant contributions that IT is continuing to make for the entire organization. Business nowadays cannot run without efficient and effective IT service management.

Read the white paper (brief registration required)

pixel

Strategic IT Project Management (TechExcel)
Having a well defined IT strategy and operations plan is critical for the success of IT projects today. Because IT is now viewed as a strategic investment, promising IT initiatives that correlate directly with business goals create competitive advantages and increases to the bottom line. Ensuring IT projects are driven by business goals, however, requires strategic IT project planning and management.

Read the white paper (brief registration required)

Read the latest help desk & industry news

pixel

<![if lt IE 4]> <script src="http://servedbyadbutler.com/adserve/;ID=147438;size=468x60;setID=105988;type=js" type="text/javascript"> </script> <noscript> <a href="http://servedbyadbutler.com/go2/;ID=147438;size=468x60;setID=105988"> <img src="http://servedbyadbutler.com/adserve/;ID=147438;size=468x60;setID=105988;type=img" border="0" height="60" width="468" alt="" /></a> </noscript> <![endif]>
Download Your Free Help Desk Software Now!

pixel