Help Desk Software · CRM & Call Center Software · Asset Management Software
Knowledge Management Software · Enterprise Solutions · Complementary Solutions
Help Desk Software
Help desk software vendors specialize in providing internal service and support solutions that automate the help desk and service desk function. Typical functionality includes call management, call tracking, knowledge management, problem resolution, remote control, and self-help capabilities.
It should be noted that many of these vendors offer complementary products in the form of asset management, CRM, call center management, and related front/back office solutions. Vendors that specialize in these (and other help desk related offerings) are categorized elsewhere in this directory.
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Help Desk Software Vendors
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AdventNet, Inc. (Site Sponsor)
5200 Franklin Dr, Suite 115
Pleasanton, CA 94588, USA
Phone: +1-925-924-9500
Web / Demo:
 www.adventnet.com |
CRM & Call Center
Software
CRM and call
center vendors specialize in solutions that help automate the call
center and customer management process including customer identification,
communications, segmentation, analysis, sales and marketing. Some
vendors in this category offer complementary solutions in the form
of sales force automation (SFA), help desk software, and related front/back
office solutions.
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CRM & Call Center Vendors
Asset Management Software
The vendors listed here specialize in IT asset management, which focuses
predominantly on automating the process of network, PC, and LAN auditing
and inventory tracking and reporting. Some of these vendors offer
complementary software in the form of help desk automation and related
front/back office solutions. Also note that many of the vendors listed
in helpdesk.com's "Help Desk Software"
category also offer asset management functionality as part of their
core suite of offerings.
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Asset Management Vendors
Knowledge Management Software
Knowledge management vendors specialize in solutions that enable companies
to more effectively manage structured data, unstructured information,
collaboration, and document management. While a majority of these
vendors focus specifically on knowledge sharing, search and categorization
tools, some offer complementary products in the form of help desk
automation, customer relationship management (CRM), call center management,
and related front/back office solutions.
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Enterprise Solutions
Vendors that
market enterprise solutions are typically large, global organizations
that offer a broad range of IT applications and services including
network management, enterprise resource planning (ERP), business intelligence,
analytics, and business performance management (BPM). Note that not
all enterprise vendors offer CRM and/or help desk and related service
and support solutions.
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Enterprise Solution Vendors
Complementary Solutions
Vendors in this category develop, market and support products
that complement/supplement help desk, call center, and CRM software.
Examples include bug tracking software, survey software, FAQ software,
and password management and security software.
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Complementary Solution Vendors
