Simple ticketing system for teams

Manage all emails from customers in one app. Save time on customer support.

Free 14-day trial Shared inbox Automation

Companies using HelpDesk Companies using HelpDesk

What customers think of HelpDesk

“The user experience impressed me because the page is incredibly fast to load all its features.”

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Online ticketing system application on desktop and mobile
Richard Eib from Monroe and Kent Home

We’ve used Salesforce, Zendesk, Groove and others. With HelpDesk, we’re able to manage tickets in a clean and visually minimal environment.

Richard Eib
Monroe & Kent Home

What you can do with HelpDesk

Two drawers with envelopes linked to agent avatars Two drawers with envelopes linked to agent avatars

Manage your email communication

Keep track of all conversations. Convert your emails into tickets.

Envelope, ticket, chat bubble and agent avatars in a circle Envelope, ticket, chat bubble and agent avatars in a circle

Collaborate with your teammates

Work as a team to help your customers get all the answers.

Screenshot of canned responses Screenshot of canned responses

Automate repetitive tasks

Simplify your to-do list and save time.

Screenshot of HelpDesk reports Screenshot of HelpDesk reports

Make better decisions based on data

Analyze customer support reports.

Three avatars with domain address next to them Three avatars with domain address next to them

Customize your address and dashboard

Add custom views to match your workflow better.

HelpDesk logo surrounded by envelope, app window and chat bubble HelpDesk logo surrounded by envelope, app window and chat bubble

Enable multichannel communication

Integrate HelpDesk with LiveChat to solve tickets and talk on chat.

LiveChat and HelpDesk logos, envelopes and chat bubbles

Add real-time chat to HelpDesk

Solve tickets and talk on chat within one app. Integrate HelpDesk with LiveChat and let your customers choose their preferred channel to contact you.

Logos of possible integrations: Mailchimp, Hubspot, Jira, Salesforce etc.

Connect HelpDesk with the software you use every day

Exchange data between help desk software and your CRM, create an issue in your project management tool, update case statuses, and more. Integrate our ticketing system with your favorite tools to improve your workflow.

What is a help desk

Help desk software is a tool that serves a wide range of customer support activities. You can organize messages, give assistance, and exchange information with customers with a single point of contact. Help desk uses tickets for communication, and that's why it's also known as a ticketing system.

Data collected from tickets is a valuable source of customer knowledge. You can analyze support stories, and get ready for new customer cases. The help desk software generates themed reports that enable you to verify your team's performance and improve your customer service strategy.

Join the best companies

Companies using HelpDesk Companies using HelpDesk

A simple ticketing system for a team like yours

Manage all your customer messages in one place. Build better bonds automatically.

Free 14-day trial No credit card required Ready-to-use automations

HelpDesk app screenshot: tickets view

Join the 7000+ experts who bring superior customer service with HelpDesk

See a 4-minute demo video See a 4-minute demo video

Team up in HelpDesk to smoothly resolve every case

A single ticketing system for better collaboration. Smarten up your daily workflow, and delight customers with your swift support.

Go to Product tour

Manage all your customer messages

Capture all messages

Bring the communication channels together into a single dashboard.

Capture all messages

Create your own views

Keep your focus by filtering and grouping customer cases.

Create your own views

Detail your tickets

Quickly update the resolution stage your customer case is on.

Detail your tickets

Know the full story

Browse previous conversations to deeply understand the customer.

Know the full story

See all features

Collaborate with your teammates

Spot collisions

Avoid tricky situations with multiple agents handling the same ticket.

Spot collisions

Mention teammates

Call out a specialist agent for first-class case management.

Mention teammates

Send private notes

Share customer stories or discuss complex cases with your team in private.

Send private notes

Follow tickets

Become a ticket follower to get real-time notifications of updates.

See all features

Automate your work in a snap

Automate your tasks

Resolve tickets automatically and save time for complex cases.

Automate your tasks

Send ready messages

Streamline your resolution rate with pre-made canned responses.

Send ready messages

Perform bulk actions

Address multiple similar customer tickets from your list in a single batch.

Perform bulk actions

Use real-time reporting

Dig deep into reports with performance metrics to make data-driven decisions.

Use real-time reporting

See all features

Take customer service to the next level and start your HelpDesk trial

Free 14-day trial No credit card required Simple setup

Richard Eib, Monroe & Kent Home
We’ve used Salesforce, Zendesk, Groove and others. With HelpDesk, we’re able to manage tickets in a clean and visually minimal environment.
Richard Eib,
Monroe & Kent Home

Easily connect with the essential tools

Integrate HelpDesk ticketing system with your CRM, favorite apps, and management platforms to fully reflect your daily workflow.

Find your integration

Your easy start with HelpDesk is here

Use the available resources designed with you in mind to get help, find inspiration, and spring into action in your ticketing system.

HelpDesk app screenshot

What is a help desk?

Help desk software is a tool that serves a wide range of customer support activities. You can organize messages, give assistance, and exchange information with customers at a single point of contact. The help desk uses tickets for communication — that's why it's also known as a ticketing system.

HelpDesk app screenshot
HelpDesk app screenshot

Data collected from tickets is a valuable source of customer information. You can analyze support stories and be well prepared for new customer cases.

The help desk software generates themed reports that enable you to verify your team's performance and improve your customer service strategy.

Drawing: A hand pointng to a button

Save a bunch of time with an automated help desk during your 14-day free trial

No credit card required Ready-to-run automation Simple setup

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Gartner Digital Markets reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates. The Capterra Arrow logo is a service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Capterra reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Capterra or its affiliates. The GetApp logo is a service mark of Gartner, Inc. and /or its affiliates, and is used herein with permission. All rights reserved. The Software Advice logo is a service mark of Gartner, Inc. and/or its affiliates, and is used herein with permission. All rights reserved. As of August 06, 2021, LiveChat has an overall rating of: 4.6 out of 5 on Capterra based on 1123 reviews, 4.6 out of 5 on GetApp based on 1100 reviews, and 4.6 out of 5 on Software Advice based on 1123 reviews.