Manage all your customer messages in one place. Build better bonds automatically.
Free 14-day trial No credit card required Ready-to-use automations
A single ticketing system for better collaboration. Smarten up your daily workflow, and delight customers with your swift support.Go to Product tour
Resolve tickets automatically and save time for complex cases.
Streamline your resolution rate with pre-made canned responses.
Address multiple similar customer tickets from your list in a single batch.
Dig deep into reports with performance metrics to make data-driven decisions.
Bring the communication channels together into a single dashboard.
Keep your focus by filtering and grouping customer cases.
Quickly update the resolution stage your customer case is on.
Browse previous conversations to deeply understand the customer.
Avoid tricky situations with multiple agents handling the same ticket.
Call out a specialist agent for first-class case management.
Share customer stories or discuss complex cases with your team in private.
Become a ticket follower to get real-time notifications of updates.
Brastel team saves 12 minutes handling each ticket. It's a 39% decrease in the ticket resolution process.
Brastel team handles nearly 2,000 tickets a month using automation.
HelpDesk embraces everything we needed when it comes, to asynchronous customer communication.
Marketing Project Manager at Brastel Co., Ltd.
Free 14-day trial No credit card required Simple setup
Integrate HelpDesk ticketing system with your CRM, favorite apps, and management platforms to fully reflect your daily workflow.
Use the available resources designed with you in mind to get help, find inspiration, and spring into action in your ticketing system.
Help desk software is a tool that serves a wide range of customer support activities. You can organize messages, give assistance, and exchange information with customers at a single point of contact. The help desk uses tickets for communication — that's why it's also known as a ticketing system.
Data collected from tickets is a valuable source of customer information. You can analyze support stories and be well prepared for new customer cases.
The help desk software generates themed reports that enable you to verify your team's performance and improve your customer service strategy.
No credit card required Ready-to-run automation Simple setup