Manage all emails from customers in one app. Save time on customer support.
Free 14-day trial Shared inbox Automation
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Manage your email communication
Keep track of all conversations. Convert your emails into tickets.
Collaborate with your teammates
Work as a team to help your customers get all the answers.
Automate repetitive tasks
Simplify your to-do list and save time.
Make better decisions based on data
Analyze customer support reports.
Customize your address and dashboard
Add custom views to match your workflow better.
Enable multichannel communication
Integrate HelpDesk with LiveChat to solve tickets and talk on chat.
Solve tickets and talk on chat within one app. Integrate HelpDesk with LiveChat and let your customers choose their preferred channel to contact you.
Exchange data between help desk software and your CRM, create an issue in your project management tool, update case statuses, and more. Integrate our ticketing system with your favorite tools to improve your workflow.
Help desk software is a tool that serves a wide range of customer support activities. You can organize messages, give assistance, and exchange information with customers with a single point of contact. Help desk uses tickets for communication, and that's why it's also known as a ticketing system.
Data collected from tickets is a valuable source of customer knowledge. You can analyze support stories, and get ready for new customer cases. The help desk software generates themed reports that enable you to verify your team's performance and improve your customer service strategy.
Invite your team and explore HelpDesk features for free