￼Visibility: Keeping Leadership Happy with IT Service and Support
There’s a lot of talk about creating “visibility.” It has many different meanings. But at the top of the food chain it comes down to the leadership team wondering what the heck is going on and where improvements will come from based upon the numbers they’ve seen. Each and every reporting cycle comes down to visibility. The more the leadership team can see into what’s happening and what trends are occurring, the more comfortable they become with the technology group implementing and creating plans that allow service and support to get ahead of the business itself.
For those who are able to provide better visibility to their leadership, they are seeing a completely new world for IT service and support.