￼Your Best ITSM Budget Ever
Creating an IT Service Management (ITSM) budget is one of the most challenging efforts inside any IT organization. With all of your traditional fixed costs, plus the constantly changing capital costs for technology, it’s no wonder many IT departments simply focus their efforts on the network, firewalls, wireless, hardware, and business applications. IT service and support organizations concentrate almost exclusively on the line items and hardly begin to attempt to show how they can increase the quality, costs, and success of the services they provide – whether it’s better end user support, a new service desk solution, or the need to move their services to the cloud.
There’s a need to start shifting the focus away from equipment and more toward the needs of end user support.