Connect with your customers with one simple app
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Swap emails for tickets, and keep all messages in HelpDesk. To maximize the benefits, integrate HelpDesk with LiveChat, and organize your multichannel communication in one place.Start solving tickets
Work together on support tickets, and help other agents without leaving the app. Create private notes, tag your tickets, and group agents in teams. Make knowledge-sharing easier with HelpDesk collaboration tools.Try collaboration tools
Make ticket solving more time-efficient. Automate responding to repetitive questions with canned responses. Prepare ticket templates and use shortcuts to add them to your message.Automate your customer support tasks
Create your own feedback request that will be sent after you solve a ticket. Give your customers a chance to tell you what they think.
Make your messages more personal with agent signatures. Every user can set up their own signature that’s automatically added to every message they send.
Ticket responses sent from the HelpDesk app look like regular emails. Add your own signature and white label your emails to include only your branding in ticket messages.
Create your own sets of filters to make working with HelpDesk tickets even more convenient. Adapt the ticket dashboard to your needs and optimize your workflow.
Open HelpDesk in your browser and solve tickets with ease. There’s no need to download or install any apps or browser extensions. HelpDesk’s web application is always available online.
A smaller screen is useful when you leave your office but need to stay in touch with your customers. The HelpDesk application is always in your pocket, you can solve tickets anywhere. Open the HelpDesk website and access the app instantly.
The HelpDesk team is always ready to talk to you if you need any help. Reach out to us on chat and get instant answers to your questions. Use our extensive self-serve Help Center if you prefer to find answers on your own.
Browse the HelpDesk reports to learn more about your customer support efficiency and customer feedback. Take a look at the ticket heatmap to predict at what time of the day you need more agents online. Introduce data-driven customer service to your company.Discover HelpDesk analytics
Your IT support team may also need some help sometimes. That’s why our Support Heroes are available for your team anytime they need to ask a question.
You receive an email from a customer that is converted into a HelpDesk ticket.
You can assign this message to the right agent or team.
The help desk agent uses HelpDesk features to solve the issue as fast as possible.
The customer receives your tickets response that looks like a friendly email.
One hour after solving a ticket, your customer also receives a feedback request. Analyzing ticket rating will improve the quality of your customer support. This step is optional, you can disable ticket rating if you don’t need it.