Software, eBooks & More
Evaluating help desk software? We can help. Enjoy the free downloads below, including: an assortment of eBooks and real-world case studies. Also see industry and analyst briefs and write-ups (including Gartner’s latest Magic Quadrant write-up on the ITTSM space).
- Email Overload: Why Leaving Work Isn’t So Easy Anymore *New!*
- Introduction to Enterprise Service Management *New!*
- Transforming Business Collaboration Through Enterprise Service Management *New!*
- Visibility: Keeping Leadership Happy with IT Service and Support *New!*
- Your Best ITSM Budget Ever *New!*
- 101 Ways to Automate Services
- 10 Mistakes You’re Probably Making
- Transforming ITIL to Fit the Modern IT Organization
Email Overload: Why Leaving Work Isn’t So Easy Anymore – Free Download
The limitless connection to the global information network through increasingly smaller mobile devices enables users to connect with family and friends overseas, all while propelling the globalization of business. While the technological advancement has created many positive outcomes, there have been an equal amount of negative disruptors.
This guide discusses the emerging technologies that have the potential to change the way teams communicate and collaborate.
Introduction to Enterprise Service Management – Free Download
Excellence and success in today’s dynamic and competitive business world is
both data- and customer-driven. In order for teams to perform and interact efficiently, capabilities and processes need to be in place to continuously improve operational efficiency and the customer experience.
This is where enterprise service management (ESM) comes in.
101 Ways to Automate Services – Free Download
Take the first steps toward an efficient organization by identifying tasks and service requests that are monopolizing your organization’s time.
This guide will show you how to use the power of service workflows to make hard tasks more simple and to make simple tasks automated.
10 Mistakes You’re Probably Making – Free Download
ITIL works with best practices for IT project management, while providing the framework necessary for success. Why do some organizations have more success than others utilizing ITIL throughout their projects?
Download this white paper to discover the 10 biggest mistakes happening in ITSM projects.
Transforming ITIL to Fit the Modern IT Organization – Free Download
If you haven’t already implemented ITIL, should you? And, if you have already implemented ITIL, how do you update it to work best for your evolving team?
Download this guide now to learn about Transforming ITIL to Fit the Modern IT Organization.
See Gartner’s Latest Service & Support Software Magic Quadrant!
Gartner’s recent Magic Quadrant for IT Service & Support Management Tools (ITSSM) provides an insightful comparison of top service and support software vendors in the space. Functionality reviewed – pertinent to the help and service desk – includes problem/incident managment, change management, knowledge management, request management, and more. If you’re presently evaluating help desk service and support software, be sure to review Gartner’s assessment of vendors, including strengths and watch points. Also be sure to read it if you’re interested in learning more about the state of the industry in terms of technology and trend.
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