Help Desk Software | IT Asset Management Software | CRM Software | More
Helpdesk.com is the industry’s leading resource for vendor listings across all related support areas – including help desk software, IT asset management software, CRM software, and more. We provide hundreds of qualified listings, updated daily to ensure the best experience possible. Browse through the folllowing categories to get a valuable understanding of the scope and magnitude of vendors and software offerings within the industry.
Help Desk Software Vendors
Help desk software vendors specialize in providing internal service and support solutions that automate the help desk and service desk function. Typical functionality includes call management, call tracking, knowledge management, problem resolution, remote control, and self-help capabilities.
It should be noted that many of these vendors offer complementary products in the form of asset management, CRM, call center management, and related front/back office solutions. Vendors that specialize in these (and other help desk related offerings) are categorized elsewhere in this directory.
CRM and call center vendors specialize in solutions that help automate the call center and customer management process including customer identification, communications, segmentation, analysis, sales and marketing. Some vendors in this category offer complementary solutions in the form of sales force automation (SFA), help desk software, and related front/back office solutions.
Asset Management Software
The vendors listed here specialize in IT asset management, which focuses predominantly on automating the process of network, PC, and LAN auditing and inventory tracking and reporting. Some of these vendors offer complementary software in the form of help desk automation and related front/back office solutions. Also note that many of the vendors listed in helpdesk.com’s “Help Desk Software” category also offer asset management functionality as part of their core suite of offerings.