One plugin connects your site to tickets, live chat, and an AI agent that answers from your own content.
Free 14-day trial No credit card required AI agent included
Text products are trusted by 35,000+ leading brands
In your admin panel, go to Plugins, select Add Plugin, and search for AI Chatbot by Text. Install and activate it.
Open the Text tab in the sidebar and select Connect Text. Sign in or create your account, and the first 14 days are on us.
Tickets, the chat widget, and the AI agent connect automatically, with WooCommerce data included. Every message lands in one queue.
Works with WordPress 6.0 or higher and PHP 7.4 or higher. Get the plugin from the WordPress Plugin Directory.
Messages from every page land in one queue. Ticket rules, ticket views, and canned responses keep it under control.
Priority, assignee, status, and history in one panel, so anyone can pick up a conversation mid-thread.
Set up views for billing, bugs, or a single channel, so each teammate opens the right queue.
Route, tag, and prioritize tickets automatically, so urgent requests never wait behind routine ones.
Save the answers you type every day and send them in one click.
39%
less time spent per ticket at Brastel
4,000
tickets per week using automation at P4P Partners
100+
tickets handled in 4 hours via prioritization and tagging at Valley Driving School
Run a store on WooCommerce? The plugin brings your ecommerce data into every conversation, with no extra setup.
The AI agent uses your product data to recommend items shoppers can act on, right in the chat. A sizing question becomes an order instead of an abandoned cart.
See what's in the shopper's cart while the chat is happening, and step in before they leave.
Order details appear alongside the conversation, so nobody asks a customer for an order number twice.
With an ecommerce integration configured, All Sales and AI agent Sales reports count the orders placed during a conversation or within 30 days after it.
Email, live chat on your WordPress site, WhatsApp, Messenger, and SMS land in the same queue, so nothing gets lost between tools.
Plug in your support address and every email becomes a ticket your team can assign, tag, and track.
The widget follows visitors across your site, from the pricing page to the checkout, ready the moment they have a question.
WhatsApp, Messenger, and SMS conversations flow into the same inbox as the chat on your site.
Track resolution times, team performance, and customer satisfaction across tickets and chats, and see how the AI agent carries its share.
Free 14-day trial No credit card required
The AI agent learns from your website and help center and resolves an average of 73% of routine questions before they ever become tickets, in the customer's language.
Where is my order. How do I reset my password. When will you reply. The AI agent resolves the repeat questions the second they arrive, so they never reach your queue.
When a request calls for judgment, like a refund dispute, the AI agent passes the conversation to the right teammate with the history attached.
I can explore chats and discover what people are actually inquiring about. I can then shape the marketing content and campaigns based on that qualitative data.
Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium
A WordPress help desk plugin connects your site to a ticketing system, so visitor messages become tickets your team or an AI agent can track and resolve from one inbox.
Some plugins keep everything inside the WordPress admin, which means support lives on your hosting, next to your themes and updates. A connected help desk works the other way around: the plugin handles the install, and the conversations run on a platform built for support, with rules, views, and reporting your site never has to carry.
Call it a helpdesk for WordPress or a WordPress support plugin. It's the same thing: a ticketing system connected to your site, with AI help desk features on top.
No. WordPress manages your pages, posts, and plugins, but nothing in it manages customer conversations. Site owners add a help desk through a plugin.
HelpDesk is built and operated by Text. The official plugin connects your WordPress site to tickets, live chat, and an AI agent in a few clicks. You can install AI Chatbot by Text straight from the WordPress Plugin Directory.
Plenty of plugins put a contact button on a website. Three things separate a real support ticket system from a widget.
You shouldn't paste code or call a developer. Look for a plugin you install, activate, and connect in a few clicks.
An FAQ bot deflects. An AI agent resolves cases end to end and hands off to a human when the case calls for one.
Chat, email, and messaging apps should land in the same queue, with order data attached when you sell online.
Get those three right and support stops eating your day. Your team only sees the tickets that need them, and your site visitors get answers the moment they ask.
No. WordPress manages your site and content, not customer conversations. You add a help desk with a plugin that turns visitor messages into tickets and chats your team can track and resolve.
A support ticket system with rules and views, one inbox for email and chat, an AI agent that resolves cases on its own, and reporting. If you sell online, order data should appear inside conversations.
Yes. The AI agent trains on your website content and answers visitor questions end to end. When a case needs a human, it hands the conversation to your team with full context.
Yes. You get a free 14-day trial with no credit card required, and the AI agent is included.
Install the official AI Chatbot by Text plugin from the WordPress Plugin Directory, activate it, and select Connect Text in your admin sidebar. Your ticketing system, chat widget, and AI agent connect in minutes.
Yes. If your site runs on WooCommerce, the plugin automatically brings cart contents, product details, and order data into conversations, with no extra setup.
WordPress 6.0 or higher and PHP 7.4 or higher. You can install the plugin from the directory search in your admin panel or upload the .zip from WordPress.org.
Free 14-day trial No credit card required
