Happy holidays everyone! Here at Helpdesk.com, we found the below story from Network World very interesting. The ramifications for workplace productivity, talent retention (and acquisition), and especially the help desk are staggering. An astounding 50% of workers polled stated they’d consider switching their present job to have a more technologically free work environment. In technology-restrictive […]
iPod. iPhone. iPad. iHelpdesk Software???? What??? Well…what if??? It would likely be a highly intuitive, user friendly platform that provided “just enough” of the basics required to run the business— call tracking, alerting, knowledgebase, self service — without convoluting the experience for the technicians or end users. Just like all Apple products, elegance and art […]
The proliferation of “the cloud” has touched every major business function, including HR, Finance, Marketing, and of course internal and external IT Customer Support. Most major — and not so major — help desk software and CRM vendors now offer cloud-based solutions. The appeal of the cloud is simple to understand, with benefits including: Remote […]
This write-up appearing on TNW (authored by vendor GoToAssist) caught our eye this morning. It’s a good high-level read that covers the basics and bases in terms of what construes an effective support ecosystem. See below for an excerpt. Setting up a helpdesk for your startup can be a daunting task. Outside of enterprise circles, […]
Welcome to the Helpdesk.com blog. This blog is dedicated to news, stories and insights on the service and support industry. Blog postings and news flashes address ITSM technologies, service desk management, help desk software, customer relationship management, IT asset management, and other areas related to ITSM and “best practice” customer and end user support.