# HelpDesk.com pricing

> HelpDesk.com is an AI-powered ticketing system by Text. Pricing is per user (per seat) and every plan includes AI Agent resolutions, unlimited tickets, and a 14-day free trial with no credit card required.

Canonical page: https://www.helpdesk.com/pricing/

## Plans

Prices are per user, per month. Annual billing is the default and saves up to 24% compared with paying month to month.

| Plan       | Annual (per user/mo) | Monthly (per user/mo) | Best for                                                                          |
| ---------- | -------------------- | --------------------- | --------------------------------------------------------------------------------- |
| Essential  | $19                  | $25                   | Small teams earning their first revenue from tickets.                             |
| Growth     | $79                  | $99                   | Scaling teams that want tickets to drive revenue.                                 |
| Enterprise | Custom               | Annual only           | Custom AI, built and run for you, backed by a team focused on your revenue goals. |

### Essential — $19/user/mo annually, $25/user/mo monthly

Ticketing:

- Inbox and tickets — chats, emails, and tickets in one inbox
- Statuses and priorities
- Automated assignment
- Canned responses
- 3 ticketing rules

AI:

- 1 AI Agent
- 10 AI resolutions per month (120 per year)
- AI Copilot
- 5 reply suggestions
- 5 AI text edits

Channels and selling:

- Email
- Website chat
- Messenger
- SMS
- Selling through Shopify

### Growth — $79/user/mo annually, $99/user/mo monthly

Everything in Essential, plus:

Ticketing:

- 20 custom fields
- 10 ticketing rules
- Up to 10 teams
- Shared canned responses
- Unlimited history

AI:

- 10 AI Agents
- 200 AI resolutions per month (2,400 per year)
- Ticket summaries
- Tag suggestions
- Automated tags

Team and scale:

- Chat supervision
- Chat takeover
- Agent activity
- Performance reports
- 30 proactive campaigns

### Enterprise — custom pricing, annual billing only

Everything in Growth, plus:

Adapts to how you work:

- Custom AI Agents
- Tailored workflows
- Multiple brands
- Custom roles
- Plugged into your data

A dedicated team for your account:

- Dedicated Account Manager
- Personalized onboarding
- Product training
- Direct engineering support
- Security assistance

No procurement surprises:

- SOC 2 Type 2
- HIPAA compliance
- SLAs and compliance
- White-label widget
- SSO and audit logs

## AI resolutions

One resolution means the AI directly solved a customer question. Several questions inside the same chat still count as one resolution.

| Plan       | AI Agents | Included resolutions           |
| ---------- | --------- | ------------------------------ |
| Essential  | 1         | 10 per month (120 per year)    |
| Growth     | 10        | 200 per month (2,400 per year) |
| Enterprise | Custom    | Custom                         |

If you reach your monthly limit, an extra pack of 50 resolutions is added automatically for $49.50 (about $0.99 per resolution). Anything used is billed at your next renewal.

## Free trial

- 14 days, free
- No credit card and no commitment
- Full access to the AI Agent, shared inbox, ticketing system, workflows, and reporting
- You can add as many agents as you want during the trial

Start a trial: https://www.helpdesk.com/signup/

## Billing and payment

- Pricing model: per user (per seat), with AI Agent resolutions included in each plan. You never pay per ticket or per visitor.
- Tickets: unlimited on every plan. The only usage-based allowances are AI Agent resolutions and workflow executions, both of which can be topped up.
- Payment methods: all major credit cards.
- Monthly billing: your card is charged at the start of each new billing cycle.
- Annual billing: all 12 months are billed upfront, and it saves up to 24% per user versus monthly.
- Discounts: switching to annual billing means $19/user/mo instead of $25 on Essential, and $79/user/mo instead of $99 on Growth. Enterprise pricing is custom.
- Integrations: HelpDesk.com adds no fees on top of what an integration or marketplace app provider charges. You only pay that provider's price, if any.
- Invoices: sent to your inbox and always available in the invoice details inside HelpDesk.com.
- Full cost: always visible in your subscription details. Beyond the per-user plan price, the only usage-based cost is extra AI resolution packs. There are no hidden setup or platform fees.
- Refunds: reviewed case by case. Send a request to the support team.

## Support

- Available 24/7/365
- Email: support@helpdesk.com

## Related pages

- Pricing page: https://www.helpdesk.com/pricing/
- Features: https://www.helpdesk.com/features/
- Free trial signup: https://www.helpdesk.com/signup/
- Free plan and trial details: https://www.helpdesk.com/free-help-desk/
- Enterprise: https://www.helpdesk.com/enterprise-help-desk-software/