Discover the ticketing system with only essential customer service features that will delight you and your customers.
Free 14-day trial No credit card required AI text enhancements
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5,500+
experts
new features
Write your initial message, select the text, and then extend it, correct it, or make it more polite, formal, or casual in seconds using the AI feature.
Find out moreCustomize and create multiple email templates for each of your teams. Improve the look and feel of your messages in the replying process.
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Create custom fields to detail your tickets with additional requester information that's helpful for your work.
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ticket management system
Use one easy-to-navigate and feature-rich dashboard to work in an organized and timely manner.
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Managers' favorite
Use a convenient data set to differentiate support cases as you learn more about your recipient.
CRM features
Detail your tickets with descriptive tags and configurable custom fields to reflect the actual situation.
Shape your final message using text formatting, links, images, attachments, or even screen recordings.
Use the available folders to keep your dashboard clean and filled with only relevant messages.
ticketing system automation
Use a foolproof automated ticketing system to speed up your support actions and leave the manual work behind.
Only in HelpDesk
Click out your automations and cut out repetitive and labor-intensive case processing tasks.
Work booster
Save the most common responses and reuse them when needed to shift attention to more complex cases.
Perform large-scale support handling tasks and speed up work during basic ticket detailing.
Use Zapier, an external automation tool, to connect HelpDesk to over 3,000 apps. Take incident management to the next level.
teamwork in a cloud-based ticketing system
Use one software to work easily from different places and at different times, but always as a team with a common goal.
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Best for teamwork
Share support responsibilities fairly and according to your department, skills and experience.
Managers' favorite
Respect each other's time and avoid multiple users working on the same case with a collision detector.
Unite your skillful co-workers into teams and assign them one of three roles: agent, admin, or viewer.
Secretly mention your teammate in the ticket so they can become a follower and assist you with the case.
It's really great because instead of having to open my inbox, I can see everything at a glance. I can log into one place, view all my agents, and do a pretty quick review.
Melissa Hannam
Director of Marketing at Valley Driving School
Over 100 tickets are handled within four hours through prioritization and tagging.
A single automated workflow has performed the work of agents over 7,000 times.
Free 14-day trial Smart features Result-driven system
ticketing analytics and reporting
Browse visual reports to gain an in-depth understanding of individual and team performance and better yourself.
Quantitative data
Learn the whole truth about your on-the-job performance and plan a growth strategy for your team.
Managers' favorite
Stay up to date and get an overview of your team's achievements in a single message.
Quantitative data
Review the collected feedback and see if you've met your goal of fulfilling the recipient's expectations.
Shareable results
Export a handy report of different time ranges and share successes with your fellow company members.
end-to-end system personalization
Keep your communication sharp, whether you're a local business, a mid-sized organization, or an enterprise.
communication management
Take excellent care of your recipients and always be one step ahead with your response.
multichannel support
Keep every customer message at your fingertips by bringing multiple digital channels together in one place.
Free 14-day trial Robust automation Result-driven features
