Bring automation and superhuman responsiveness to your customer communication.
Turn time-consuming tasks effortless.
Keep all customer communication in one software.
Track your support actions and be ready for more interactions.
You can create ticketing lists using defined filters or tags - it helps to manage tasks between teammates.Anna from CUX
We can manage all support tickets from one place. It gives us the opportunity to be more organized.Michael from Vendict
HelpDesk is the right place for your team to build customer relationships. Only smooth and responsible teamwork can lead to exceptional customer support.
Always be aware of the scope of your work. You can easily spot the assigned tickets and unresolved customer cases. Manage your time smartly and make the most of it.
Exchange ideas and supervise complex customer cases. Use mentioning to point out the agent who can contribute to a positive result. Show team spirit in every situation.
Share knowledge in the team and create the canned responses with the best answers to customer questions. Give instant support, stay in the right context, and keep it natural.
Your customers are into flexible communication, so let's keep up with them. Tickets will be created in the help desk software, regardless of the selected channels.
Get even better results by bringing automation to your daily tasks. Solve customer cases faster. At the end of the day, there's proof of your amazing work in the generated reports.
Try automated workflows for repetitive tasks. Adjust them to the specifics of your work and needs. Focus on more complex cases, as the automation takes care of the rest.
Get access to comprehensive reports on your performance. Reports are generated automatically based on your actions. Control the quality of your support and improve it.
Integrate HelpDesk with the tools you use daily and boost your flow. Many of integrations stand for automation-first approach, so you can reduce effort and save time.
Empower your team
Try HelpDesk now at no cost
Free 14-day trial Quick setup Automation
We understand the nature of work of the customer service team. If you experience any of these challenging situations, you can overcome them with HelpDesk.
You get a lot of emails
Your inbox is full of emails, and the challenge is to respond quickly while keeping things clear.
You have multiple cases
You have to handle requests, and at the same time, your customers need immediate service.
You use many addresses
Email addresses are tailored to different business goals, and you want reliable communication.
You deal with many teams
There are several specialist teams, and you want to shape the responsibilities.
Assisting many businesses in building relationships
Discover the unquestionable effect of saving time and effort
Free 14-day trial No credit card required Simple setup