Help Desk Software...and More!
Welcome to Helpdesk.com, the leading ITSM destination for help desk software, hosted service desk software, and CRM software downloads, reviews, help desk job listings, comparisons, vendor listings (software, outsourcers, call center, IT asset management), industry event listings, and more. We also offer free trials and downloads for IT asset management software and help desk white papers.
Since 1995, Helpdesk.com has been the service and support industry's leading online resource for help desk software and CRM products and services, providing a one-stop web site for IT professionals, users and evaluators involved in providing world-class customer support and internal employee IT support services.
Helpdesk.com is the trusted source of reference for the global audience of ITSM evaluators, buyers, users, and customer support professionals who believe in the benefits of delivering premium customer service and internal IT support.
>> Available Help Desk Job Listings *Real-time, Updated Daily!*
- View help desk, service and support job listings in your area!
>> Free Help Desk Software Trial (Quick & Easy!)
What is Help Desk Software Anyway?
We naturally get this question quite a bit! In summary, help desk or service desk software works to automate the service management and support function. Typical support desk purposes include helping users retrieve lost passwords, helping customers troubleshoot product issues, assisting employees with hardward and software technical problems, and more. There are number of service and support solutions available that offer rich and robust functionality for optimizing the help desk management process...
The Benefits of Hosted Help Desk Software
Hosted help desk software - software "in the cloud" - underscores a significant paradigm shift in how companies - large and small - deliver service automation and support. The proliferation of “the cloud” has touched every major business function, including HR, Finance, Marketing, and of course internal and external IT Customer Support. Today a number of help desk and CRM vendors now offer cloud-based solutions that come with some promising benefits:
Do cloud-based help desk packages include all the great things you need to manage your internal/external support requirements? Yes! Ticketing, call tracking, remote alerting, backoffice integration, ITIL support, and more, are available through many cloud-based solutions...
It's a Social - Join The Social Help Desk Revolution!
It’s impossible for an IT professional to go anywhere without hearing about the social media paradigm transforming the help desk function. Help desk software providers are rushing to augment their platforms with tools and technologies integrating social features and functions. The more advanced solutions not only embed Facebook/Twitter integration, but actually make these social platforms the center point of the solution (or in some cases at least provide the option for this). One could argue that social integration, like Facebook and Twitter, are probably more ideal for external customer (CRM) support.
>> See infographic
Get Fresh Service & Support Tips from the Help Desk Coach!
Whether you're managing an internal help desk or external customer service desk, you'll need to stay on top of the latest tactics and strategies to ensure maximum client satisfaction. While help desk management or service desk automation software can help streamline and optimize operations, it's the "human factor" that arguably counts the most for effective support that satisfies your end users. Visit our Help Desk Coach area for insights into effective service and support desk management.
Other BMC (sponsor) destinations: