Help Desk Software...and More!
Welcome to Helpdesk.com, the leading ITSM destination for help desk software, hosted service desk software, and CRM software downloads, reviews, help desk job listings, service desk software comparisons, vendor listings (software, outsourcers, call center, IT asset management), industry event listings, and more. We also offer free trials and downloads for IT asset management software and help desk white papers.
Since 1995, Helpdesk.com has been the service and support industry's leading online resource for all things help desk and CRM related. We're a trusted source of reference for the global audience of IT evaluators, buyers, users, and help desk professionals who believe in the benefits of delivering premium customer service and internal IT support. We appreciate you visiting our site!
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What is Help Desk Software Anyway?
We naturally get this question quite a bit! In summary, help desk or service desk software works to automate the service management and support function. Typical support desk purposes include helping users retrieve lost passwords, helping customers troubleshoot product issues, assisting employees with hardward and software technical problems, and more. There are number of service and support solutions available that offer rich and robust functionality for optimizing the help desk management process...
Get Real-World Service & Support Tips from the Help Desk Coach!
Whether you're managing an internal help desk or external customer service desk, you'll need to stay on top of the latest tactics and strategies to ensure maximum client satisfaction. While help desk management or service desk automation software can help streamline and optimize operations, it's the "human factor" that arguably counts the most for effective support that satisfies your end users. Visit our Help Desk Coach area for insights into effective service and support desk management.