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 The service and support industry’s definitive online resource
Since 1995, helpdesk.com has been the service and support industry's leading online resource for help desk and CRM-related products and services, providing a one-stop knowledge and information portal for CRM, help desk, and IT professionals, users, and evaluators alike. helpdesk.com is the trusted source of reference for the global audience of buyers, users, and service professionals who believe in the benefits of delivering premium customer service and internal IT support. For information pertaining to help desk software vendors, CRM solutions, industry publications, market research, industry events, and more, helpdesk.com is your destination. helpdesk.com: Help desk software…and more. >> Download FREE Help Desk Software! >> Download FREE CRM Software! >> Download FREE Help Desk Evaluation Checklist IT Job Hunting or Skills Enhancement?
helpdesk.com, the leading online directory and resource destination for service, support and IT professionals, is excited to announce that ManageEngine Inc. has been selected as the winner for its 2008, 2009, and 2010 Exclusive Site Sponsorship auctions. ManageEngine, Inc. (www.ManageEngine.com), is a leading provider of a diverse range of enterprise IT, networking and telecom products targeting the help desk market.
The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from real-world customers. It packs some action; you get to implement a Service Desk to understand how easy it is. Oh, and we almost forgot -- the comic approach taken here keeps you awake while you are trying to read all this stuff!
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