Customers have plenty of choices in which to spend their money and time. They can choose between shopping online, going to the market, or just clicking on social media ads and buying products directly from Instagram. read more
11 min read
May 7, 2024
We live in a world where technology constantly evolves and changes how we interact with businesses. The importance of providing excellent customer service cannot be overstated. read more
13 min read
Apr 30, 2024
Traditionally, customer service in retail was almost entirely a direct human engagement, confined within the four walls of brick-and-mortar stores. This method prioritized immediate problem-solving and personal service directly at the point of sale. read more
14 min read
Apr 25, 2024
People generally fall into two categories regarding email management: those who dedicate time each day to filter through their inbox, clearing out unwanted ads and newsletters to focus on the important messages, and those who simply ignore the growing pile of unread emails. read more
24 min read
Mar 5, 2024
Have you ever wondered how your client’s communication impacts your business’s productivity? With a staggering 23% of employee productivity being lost due to inefficient business communication, it’s clear that mastering client messaging isn’t just... read more
13 min read
Feb 14, 2024