Slack for HelpDesk
Slack for HelpDesk
Connect Slack and HelpDesk to reply to customer queries and stay on top of ticket management.
$5 / mo, per agent
Developed by Roam Tools
Works with   HelpDesk

Slack for HelpDesk is an innovative application that allows you to stay connected and respond to customer queries with ease. It seamlessly connects Slack and HelpDesk, allowing you to reply to HelpDesk tickets from Slack and see HelpDesk tickets and replies in Slack. This means you can keep track of customer inquiries and respond faster, ultimately improving your customer service. With Slack for HelpDesk, you can also save time by automating ticket creation, updates, and notifications. It can even help you schedule tickets and assign them to the right team members, making sure that each customer request is dealt with efficiently and quickly. Plus, you can easily search tickets and conversations, helping you quickly find the information you need. Slack for HelpDesk is an essential tool for any business that wants to improve customer service and streamline ticket management.

Key Features

Connect Slack and HelpDesk
Seamlessly integrate Slack and HelpDesk to reply to customer queries quickly.
Automate Ticket Updates
Automate ticket updates and notifications to save time.


Improve Customer Service
Stay connected and respond to customer inquiries faster to improve customer service.
Streamline Ticket Management
Automate ticket replies and notifications to streamline ticket management.
Quickly Find Information
Easily search tickets and conversations to quickly find the information you need.

What's new

[1.0.0] - 2023-11-10

Application has been released.

Tutorial & Support

App tutorial and setup instructions how to use and properly configure this app with your HelpDesk account.
To get help and support contact Roam Tools. You can also suggest improvements or request new features in the upcoming versions of Slack for HelpDesk.
The developer Roam Tools indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy.
More by this developer

Copyright ©2024 Text, Inc. All rights reserved

We use cookies and similar technologies to enhance your interactions with our website and Services, including when you reach out to us on chat. This comprises traffic analysis, delivering personalized content, and supporting our marketing efforts. By accessing our website, interacting with our Services, you agree to let us and our partners employ cookies and related technologies on your computer or devices. Click the Cookies Policy to check how you can control the use of cookies through your device. To understand how we process your data, including through cookies, and interactions with us, please read our Privacy Policy.