Cloud help desk for better online support

Connect with your customers and simplify your work with HelpDesk

Free 14-day trial Easy setup

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Manage email communication

Discover HelpDesk’s features that simplify your email support. Create automated rules to optimize your workflow.

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Add free users

Invite everyone from your team to HelpDesk. Pay only for the users who work with tickets.

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Stay flexible

Change the number of agents anytime. Choose a plan that matches your current business needs.

Explore the benefits of a cloud help desk

See why cloud infrastructure is the best choice for an online service desk. Maximize security and system stability to always provide reliable support.

Lower your costs

Compared to on-site storage solutions, cloud computing is the most affordable option for companies of any size. Cut down on costs related to building your own help desk infrastructure.

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Instant access

Cloud-based software is available anywhere, anytime. Open a browser on any device and start solving tickets right away. With HelpDesk’s web application you can work on desktop or mobile.

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Effortless maintenance

There's no need to install any updates. When you log in, you always get the newest version of the application.

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Maximum security

HelpDesk uses cloud infrastructure for extra security and instant backups. Your business data is encrypted and stored only in certified AWS data centers.

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Scale your business with ease

As your business grows, you'll get more messages and requests from customers. With cloud infrastructure, scaling is not a problem. If you start getting more messages than usual, HelpDesk automatically adapts to the higher demand.

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Set up your HelpDesk for free

Explore all the features and invite your team. The first 14 days are on us

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Improve your online customer service with Helpdesk

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Store all messages in one place

Forward emails from customers to HelpDesk and manage your customer service process in an easy way. Create multiple mailboxes and teams to divide the tasks between different departments.

Organize your support mailbox
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Automate customer service tasks

Use canned responses to respond faster to tickets. Prioritize your tasks using statuses. Send automated messages to customer when you’re out of office.

Try customer service automation
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Get your customers’ feedback

Let your customers tell you what they think about the quality of your support. Send custom feedback requests to build relationships with customers. Analyze feedback to learn what you can do to increase their satisfaction.

Get more customer feedback
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Browse online reports in real time

Use data to improve your customer service. Analyze your team performance and customer satisfaction. Take a look at ticket heatmap to discover at what time of the day your customers need your assistance the most.

Take a look at HelpDesk reports

Start with cloud-based HelpDesk in three simple steps

Skip the installation process and set up your HelpDesk online.

Step one: pecil and paper

Create your HelpDesk account

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Step two: avatars in a circle, an envelope in the middle

Invite your team

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Step three: an open mailbox with an envelope inside

Forward emails to HelpDesk

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HelpDesk plus LiveChat logos

Enable multichannel communication

Add LiveChat integration to HelpDesk and see why tickets combined with chats are the most effective communication tools. Provide real-time support on chat and switch to tickets whenever needed.

Try HelpDesk for free
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Cloud help desk works on any device

Support your customers using desktop, tablet, or mobile. Solve tickets even if you’re not at the office. Log in, and get access to your HelpDesk wherever you are.

Try HelpDesk on mobile

Effortless customer support

Find out how to simplify your work with HelpDesk

14-day free trial Easy setup