Help desk services for increased customer satisfaction

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Email management tools

Explore HelpDesk’s features designed for email management. Reply faster with canned responses. Create teams and automated rules. Bring all customer communication to one place.

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Flexible subscription

Choose a monthly or annual subscription. HelpDesk’s flexible plans mean you’ll find one that fits just right. Create "Viewer" accounts to invite everyone from your team for free.

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24/7 support for all plans

Get premium real-time support from the HelpDesk team at any time of the day or night. Our team works around the clock to answer your questions.

Improve customer experience with HelpDesk

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Receive and analyze customer feedback

Your customers can rate your ticket responses. Read their comments to find out what is important for them and how you can adjust your customer service to match their expectations.

Get feedback from customers
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Investigate reports

Take a look at HelpDesk reports to find out how well you’re doing in customer service. Compare global data or team stats to learn more about your performance.

Check out HelpDesk reports
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Let HelpDesk lighten your workload

Speed up your customer service workflow with HelpDesk features.

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Automated rules

Connect multiple addresses to your HelpDesk account. Create teams of agents responsible for particular tasks. Define rules to assign tickets automatically.

Use automation now
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Canned responses

Prepare responses for frequently asked questions and use them in your replies with a simple shortcut. Cut down on the time needed to solve a ticket.

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Scale up your help desk services with integrations

Integrate HelpDesk with LiveChat to maximize your customer service results. Use both chats and tickets to support your customers. Make sure they can reach out to you using their preferred communication channel.

Try multichannel customer service

Help desk services for different business scenarios

Use HelpDesk software to provide services that match your company’s goals and organizational structure.

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Stay in touch with your customers

Create a team that provides general support to all customers. They can answer standard questions instantly and redirect more complex cases to specialized teams. Make sure your customers can easily reach you.

Choose your customer service schedule

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24/7 help desk services

For companies that want to provide around-the-clock email support. Stay in touch with your customers or try our integration with LiveChat to support multichannel communication.

Connect with your customers
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Part-time help desk assistance

Create a schedule for your support team. Optimize your workflow using automated responses when you’re away. Let your customers know when you’re available and how fast they can expect a response.

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Try HelpDesk today

Invite your team and explore HelpDesk features for free

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