Achieve your business goals with great customer service – start your 14-day free trial.
Free 14-day trial Easy setup
Get started with HelpDesk in a few simple steps. Your ticketing system works within a browser, so you can skip the installation and start using it right away. No technical knowledge is needed to start using HelpDesk in your company.
Explore all the HelpDesk features with a 14‑day free trial. Add or remove agents anytime. From only $4, you get a tool that can help you improve your customer service and stay focused on your big goals.
Open your dashboard to get an overview of your current workflow. In HelpDesk, solving tickets is as easy as replying to an email. Find any section you need within seconds using smart navigation bar.
Be the company that is defined by its customer-oriented approach. Learn more about what your customers need and then use it to build contextual communication. Let your customers tell you what they think about your responses using ticket rating.Start building better relationships
Put your incoming messages in order, and manage them in an easy way. With HelpDesk, you have an overview of all your customer support cases in one place. Use statuses and tags to structure all the tickets and identify which tasks are completed and which need your attention.Organize your communication
Automate repetitive tasks in your company with a help desk system. Create a clear workflow and make it easier to identify who is responsible for a particular task. Assign agents or teams to tickets, use canned responses and check your results in the reports section.Increase productivity with HelpDesk
Get a new marketing tool
Excellent customer service can be a powerful marketing strategy. People talk. If you provide amazing customer experience, your customers will be more likely to leave reviews or tell others that what you’re doing is awesome.
Drive more sales
Close deals faster using the email channel, and build relationships with your customers to show them the value of your product. Nurture your leads, and educate your current users.
Improve business intelligence
Browse HelpDesk reports to find insights and analyze your customer support needs. Improve your product using efficient feedback management. Find hints on what the users expect from your company.
Increase customer retention
Growing your business is important, but taking care of your current customers is a priority, especially in the digital industries. Make sure your customers get all the answers they need, as fast as possible. With increased brand loyalty, your customers will choose your products again and again.
Give your team a tool that makes working together easier. Use collaboration features to solve tickets and consult the answers with their colleagues. Teamwork encourages learning from each other and makes their daily tasks easier to handle.
Big companies tend to have plenty of customer support cases and need a stable environment to manage the entire business communication. A ticketing system that is easy to use, yet highly effective, can help with turning a complicated process into a simple procedure with easy-to-follow steps.
Try HelpDesk for free for 14 days