Improve your online customer service with HelpDesk
14-day free trial No credit card required Easy setup
Adjust HelpDesk to your business needs and workflow. Create teams, views, and signatures. Customize notification and feedback requests. Talk to your customers in your own unique way.
Implement an online help desk in your company within 5 minutes. Reach out to our HelpDesk chat support to get one-on-one assistance 24/7.
With HelpDesk, you get one price per agent, no matter how big your team is. Add or remove agents anytime and stay flexible with your subscription.
HelpDesk is an online platform for team cooperation. Invite your co-workers to solve tickets together. Create teams to manage multiple mailboxes and company departments. Every agent has their own account, but you can work on the same projects simultaneously.Work with your team in HelpDesk
If you’re looking for an alternative to a desktop help desk, open your HelpDesk dashboard on mobile. HelpDesk is a web-based application which means it works within a browser. No matter the device or operating system.Try HelpDesk for free
Remove repetitive tasks and stop responding to the same questions over and over again. Make your team’s work easier with HelpDesk’s canned responses and tags. Respond more consistently with pre-made messages and save time.Automate your tasks now
With HelpDesk, your entire customer support happens online. You don’t need additional infrastructure to store your business data. Your messages are safely kept in the cloud. Stay GDPR compliant and increase the level of security in your organization.Start using HelpDesk
Start to base your decisions on data, not hunches. Apply data to your customer service and improve customer satisfaction. Data analytics is available for all HelpDesk users, starting from one agent. The earlier you take a look at data, the faster you can implement a data-driven approach in your digital customer service.
Optimize first response time
Reply to your customers’ questions faster. Take a look at the online reports to check how much time it takes for your team to answer a ticket. Use this information to find tickets that require more effort from your support team and draw conclusions based on real data.
Explore ticket heatmap
Take a look at the ticket heatmap to discover when you receive the majority of your tickets, and when you need fewer agents online. A graphic display of this data gives you a smooth overview of your entire customer support week.
Master ticket satisfaction
Give your customers a convenient channel to share feedback about your customer support. Then, analyze what they’re saying. Implementing data analytics to feedback management gives you insights about the quality of your ticket responses.
Give your customers a chance to tell you what they think about your online help desk support. Send a customized feedback request with a short online survey after solving a ticket. Analyze results in a convenient way with HelpDesk reports.Delight your customers with HelpDesk
Identify groups of tickets that are similar to analyze them later. Find trends or repetitive issues. Use tags to identify the contents of a message and find out what your customers need. Group tickets with tags to create a structure to manage messages with ease.Organize your communication now
Our Support Heroes are ready to help you at any time of the day. Start a chat to connect with one of them and get all the answers you need about HelpDesk ticketing system. No matter if you add 1 or 100 agents, you always get instant 24/7 support on chat.
Try online help desk software with a 14-day free trial
HelpDesk ticketing system is a tool that can help you with feedback management, customer support, sales, and process management. Use HelpDesk’s features to improve your current support workflow and help your customer service teams get more organized.
An online help desk saves your time. You don’t have to install any updates. The HelpDesk team takes care of the infrastructure and software maintenance. Your help desk app is always available online with all the historical data. The only thing you need is an Internet connection.
Find out how to simplify your work with HelpDesk