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Open your browser and start solving tickets right away. This web-based help desk software needs no installation or local server, stays up to date automatically, and keeps your support workspace ready on any device.
Set up your HelpDesk account
Manage customer conversations in one browser-based help desk software workspace. HelpDesk keeps tickets, assignments, priorities, and automation together in the cloud so your team can work from anywhere.
Ticket list
Ticket view
Automation
39%
less time spent per ticket at Brastel
4,000
tickets per week using automation at P4P Partners
100+
tickets handled in 4 hours via prioritization and tagging at Valley Driving School
Your web help desk comes with AI help desk automation that handles the busywork on every ticket, so your team moves faster.
Use smart replies generated from past ticket conversations. Quickly edit and send accurate responses, saving you time and effort.
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Fix tone, grammar, and clarity with one click before you send. Expand a short reply or rephrase a clumsy one without a second draft.
AI reads each ticket and suggests the right tags, so cases sort and track themselves. Less manual triage, cleaner reporting.
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See the subject, the core issue, and the suggested next step at a glance. Walk into any handoff already knowing what happened.
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HelpDesk spots the customer's language automatically, so you can route the ticket and reply in the right one.
Experience secure, browser-based access with HelpDesk. This cloud-based web help desk stores your data in certified data centers and meets SOC 2, GDPR, CCPA, PCI DSS (SAQ A), and Data Privacy Framework standards. Learn how the cloud-based help desk system works.
Get browser-based help desk
Replace a self-hosted system without a fresh install. HelpDesk is a browser-based help desk built on the Text platform, and we support you through the whole migration, including your data, history, and workflows - free of charge.
Web-based help desk software runs entirely in the browser - there's nothing to install, no server to maintain, and no updates to manage. You open the app URL, log in, and every customer conversation is ready to work on from any device.
Apps based on web hosting work directly in your browser. You don't have to download anything. Just go to the app URL, log in, and that's it! The only requirement is an internet connection.
The entire app maintenance and software updates are automated and run seamlessly in the background. Your daily tasks will never be disrupted.
The hosted solution works freely on PCs, laptops, mobile phones, or tablets. You don't need a device with high computing power to use a web app.
Web-based ticketing software eliminates compatibility issues across operating systems. So, as long as you use a browser supported by our app, you're good to go.
Free 14-day trial No credit card required
Support customers
using any device you want
Use a web-based help desk to access your tickets anytime and from any device. Whether you prefer a laptop, PC, or mobile device, the choice is yours! This web-based help desk is designed to adapt to you.
Stay up to date
with HelpDesk notifications
Your web help desk alerts you when a new ticket arrives, so you can respond quickly without watching the queue all day.
Invite colleagues to your HelpDesk workspace. Everyone gets a separate account while working together through private notes, shared files, and ticket assignments.
You can choose a monthly or annual subscription and cancel anytime. No hidden charges.
Try HelpDesk for free
Teams, tags, private notes, and canned responses are all designed with you and your team in mind. Maximize your productivity and make your customers happier with every message they get.
Talk to us anytime. Our support is online 24/7/365, ready to answer your questions or listen to your feedback.
Try HelpDesk for freeWeb-based help desk software is a ticketing system that runs entirely in the browser. There's nothing to install and no server to maintain - agents log in from any device, updates happen automatically, and customer conversations are stored securely in the cloud.
Yes. HelpDesk is a fully browser-based web help desk, so you open the app URL, log in, and start solving tickets. The only requirement is an internet connection, and your account is ready in about 2 minutes.
Yes. HelpDesk meets SOC 2, GDPR, CCPA, PCI DSS (SAQ A), and Data Privacy Framework standards, and your data is stored in certified data centers.
Yes, in practice. A web help desk is a web-based ticketing system. It turns incoming emails and messages into tickets your team can assign, prioritize, and resolve from one shared inbox.
You can migrate to HelpDesk for free. The team supports you through the whole migration, including your data, history, and workflows, so you can replace a self-hosted system without a fresh install.
HelpDesk is built and operated by Text, Inc., the platform behind LiveChat and ChatBot.com. When you start a free trial, your HelpDesk account runs on the Text platform.
