Connect with customers with one simple app
Simple setup Browser-powered No download required
Swap emails for tickets, and keep all messages in HelpDesk. To maximize the benefits, integrate HelpDesk with LiveChat, and organize your multichannel communication in one place.Start solving cases
Work together on support issues, and help other agents without leaving the app. Create private notes, tag your tickets, and group agents in teams. Make knowledge-sharing easier with collaboration tools.Try collaboration tools
Make resolving cases more time efficient. Automate responding to recurring questions with custom, ready-made canned responses. Use them in your messages to be swift and on-brand.Automate your customer support tasks
Customizable automated workflows can support you in constant and repetitive tasks that only distract you from individual and pressing cases. Adjust them to your needs and the specifics of your work.Create automated workflows
Create your own feedback request that will be sent after you solve a ticket. Give your customers a chance to tell you what they think.
Make your messages more personal with agent signatures. Every user can set up their own signature that’s automatically added to every message they send.
Ticket responses sent from the HelpDesk app look like regular emails. There’s no HelpDesk logo in the footer template, and you can add your own signature.
Create your own sets of filters to make working with HelpDesk tickets even more convenient. Adapt the ticket dashboard to your needs, and optimize your workflow.
Open HelpDesk in your browser, and solve tickets with ease. There’s no need to download or install any apps or browser extensions. The HelpDesk’s web application is always accessible when connected to the internet.
A smaller screen is useful when you leave the office but need to stay in touch with customers. The HelpDesk app is always right in your pocket so that you can resolve tickets anywhere.
Browse the HelpDesk reports to learn more about your support efficiency and customer feedback. Take a look at the ticket heatmap to predict the times of the day you need more agents online. Introduce data-driven customer service to your company.Discover HelpDesk analytics
HelpDesk application is a ticketing system designed to manage your communication with customers in one simple dashboard.
You receive an email from a customer that's converted into a HelpDesk ticket.
You can assign this message to the right agent and team.
The agent uses the HelpDesk feature to solve the case as quickly as possible.
The customer receives your ticket response that looks like a friendly email message.
An hour after the ticket is solved, the customer also receives a feedback request. The analysis of the ticket rating will improve the quality of customer support. This step is optional, and you can turn off the ticket rating if you don't need it.
Try the HelpDesk application for free with a 14-day trial