AI ticketing & automation
24/7/365 support
SOC 2 & GDPRHelpDesk by Text gives your software company one place for every user conversation. Bug reports, feature requests, and how-to questions become trackable tickets, whether they start inside your app or in email.
Free 14-day trial 5-minute setup No credit card required
Text products are trusted by 35,000+ leading brands
Your users report bugs with logs, screenshots, and version numbers. A shared inbox built for support keeps that context attached to the ticket instead of buried in someone's mailbox.
B2B customers buy response times along with your product. Without SLA tracking, the first missed deadline shows up in a renewal call, not in your queue.
When feedback lives in scattered threads, it never reaches the roadmap. Connect support to your product stack and every request becomes usable signal.
No credit card required
No credit card required
Every channel lands in one queue with clear statuses: open, pending, solved.
Build custom views around the queues your team actually watches, like open bugs by product area.
Surface high-impact tickets and SLA risks first, so nothing urgent slips through.
Route work by team, workload, and skills, so ownership is never unclear.
Keep the queue readable and reporting clean without manual triage.
Answer the questions that repeat in one click, consistently.
Handle daily actions at scale and see team performance in clear reports.
Users attach logs and screenshots, your team tags by component and severity, and automations route each report to the right queue.
Collect requests from every channel, tag and count them, and answer each one with a canned response while reporting shows what users ask for most.
Create and update tickets from events in your app, and push ticket changes to the internal tools your engineers already watch.
Connect Claude or ChatGPT to your help desk through Text's MCP server. Ask about tickets, search archived chats, and pull transcripts without leaving your assistant.
Set response and resolution targets with SLA rules configured in Workflows, track them on every ticket, and watch at-risk tickets rise to the top before deadlines pass.
Chat with users inside your product and answer email from the same workspace. One queue, one history per customer.
The AI Agent resolves up to 73% of routine cases in chat before they ever become a ticket. You stay in control: point it at the knowledge sources you trust and set the escalation paths.
Answers routine questions in chat, hands the rest to your team with context.
Drafts responses your agents can tune and send.
Catch up on any case in seconds.
Point the AI at your help center, docs, and files, and nothing else.
Pick a tone, professional, casual or friendly, and every reply sticks to it.
When a case needs human judgment, it reaches the right person with the history attached.
A SaaS ticketing system tracks issues; a SaaS help desk does that and runs the whole conversation around them. HelpDesk by Text combines both: every bug report, billing question, and feature request becomes a ticket with an owner, a deadline, and a full history, whatever channel it came from. There is no separate tool to sync, because the helpdesk SaaS layer and the ticketing layer are the same product.
The same applies to the SaaS service desk use case. If your users are other businesses, SLA tracking, private notes, and custom views turn the queue into a service desk your account managers can rely on. One subscription covers your SaaS customer support software, your ticketing system, and the automation between them.
Free 14-day trial No credit card required
Your customers run vendor security reviews, and your help desk is part of them. SOC 2 compliance, GDPR readiness, and encrypted data in certified data centers give procurement teams the answers they expect.
SOC 2
GDPR
CCPA
PCI DSS
DPF
WCAG 2
BBB
Resolving tickets is the baseline. Your help desk can also spot buying intent in a conversation and act on it.
Watch behavior and intent in real time, before a question even becomes a ticket.
Start the conversation about the plan a trial user is looking at, at the right moment.
Recommend and help close, then hand off to a human with full context when it counts.
Track the dollars, leads, and repeat customers your conversations generate.
$1.5M
revenue from support chat in six months
+25%
revenue from support chat in six months
No credit card required
“Each agent can spend more time resolving tickets and make our customers happier with an individual approach and better response time.”
Dalton Hasegawa, Manager, Brastel Co., Ltd.
Connect the tools you already use through predefined actions, webhooks, and the API. Build multi-step automations without engineering time, with integrations for Shopify, HubSpot, Salesforce, Slack, and Zapier.
Create your account. No credit card required.
Bring in email, chat, Messenger, WhatsApp, and SMS.
Let the AI Agent take routine questions while your team handles the rest.
A SaaS help desk is customer support software delivered as a subscription and run in the browser, with no servers to install or maintain. The term also describes a help desk built for SaaS companies: one system that turns bug reports, feature requests, and user questions into trackable tickets. HelpDesk by Text is both, a cloud-hosted help desk designed to support software products.
Look for SaaS help desk solutions that handle technical tickets with attachments and tags, track SLAs on every ticket, connect to your product stack through an API and webhooks, and automate routine answers with AI. HelpDesk by Text checks each of those boxes and adds an MCP server for connecting your own AI agents.
Yes. HelpDesk by Text comes with a free 14-day trial. No credit card required, and setup takes about five minutes.
A SaaS help desk focuses on resolving customer questions quickly. A SaaS service desk adds structure for business customers: SLA targets, prioritization, and clear reporting. HelpDesk by Text covers both models in one tool, so you can start with a shared inbox and add SLA management as your contracts require it.
Routine ones, yes. The AI Agent resolves up to 73% of routine cases in chat before they ever become a ticket, and hands anything that needs human judgment to your team with the full history attached.
Through Workflows, webhooks, and the API you can create tickets from app events, sync updates to internal tools, and automate multi-step processes. You can also connect assistants like Claude or ChatGPT to your tickets and chats through Text's MCP server.
Free 14-day trial No credit card required
