Universe of great insights

 

How to Structure a Business Email

With some simple tricks, you can improve your written communication and start writing better business emails. In this class, we’ll explore one of the most important elements in any piece of writing – creating a structure.

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The Importance of a Follow-Up Email

Learn what are follow-up emails and why you should send them. This class is designed in partnership with Keap.

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Customer Service Automation

Customers contact you every day for support — and they’ll keep doing so. But with this in mind, you need to decide if you want to leave it that way and declutter your inbox by manually handling every recurring message, or if you want to change things up for the better. Let me show you how to incorporate smart support automation into your work. Save money, time, and energy resources for more challenging tasks.

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How to Unsend an Email

Raise your hand if you’ve ever sent an email and quickly regretted it. Maybe you said too much or not enough, or perhaps you were in a hurry and mistyped. If only you could somehow unsend this message. The good news is that there is a way to fix this situation. Take a look at how to unsend an email in some of the most popular email service providers.

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Holiday Message to Customers in 2023

You can find many holiday message templates on the internet that you can use. It’s fast, but is it effective? They can reflect your values and identity in a limited way. It’s time to make your holiday message a wonderful gift, and share the seasonal joy with your customers. That’s what the holiday time is all about.

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Customer Service Management

Structure your service team the way experts do. Follow their lead by taking the six steps listed in the guide.

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How to Write a Professional Email

Writing emails just got easier! Use our guide to comfortably create emails from scratch. Follow 12 expert-tested rules as you create each message.

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Top 5 Workflow Management Tips

If you're fed up with unorganized work, a solution is at hand. Discover the main types of workflow management and five tips on how to start using them.

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Customer Service QA Review Program

Learn how to properly set up your company’s customer service quality review program. Define who on your team is to be responsible for the quality of the customer conversations. Grow based on qualitative or quantitative data and other insights you gather along the way.

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Data Collection Methods for Business

Having the correct data can make a world of difference for any customer service and support organization.

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Ticket Management for Stress-Free Work

Go from chaos to complete control! Learn how bringing ticket management into your organization can empower your support flow.

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Building Trust With Remote Support

Welcome to the era of digital dependency! With the rise of remote work and the exponential growth of technology, off-site support has become an essential part of technical assistance.

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Unleashing Team Collaboration

Collaboration is the secret ingredient for success in today's interconnected work jungle. Like a well-choreographed dance, employees that embrace open communication, shared goals, defined roles, trust, and adaptability easily navigate projects. With team collaboration tools, they seamlessly share files, brainstorm on virtual whiteboards, and bridge distances through video conferences. Together, they create a synergy that propels them towards exceptional outcomes in the ever-changing rhythms of the modern work world. Join me on this exhilarating journey as you uncover the secrets to unlocking the power of collaboration and unleashing teams' true potential.

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Incident Management in Customer Support

High pressure scenarios and incidents can arise unexpectedly, challenging even the most experienced professionals. Dealing with dissatisfied customers, service outages, or critical issues requires a skillful approach that resolves the problem efficiently and leaves the customer feeling valued. This delicate balance between resolving incidents and maintaining customer relationships is where effective incident management comes into play. Remember, such incidents aren't just obstacles to overcome — they're opportunities to demonstrate your organization's commitment. By implementing the best practices discussed in this article, you can transform potentially harmful situations into moments that strengthen trust, loyalty, and long-term customer engagement. So, let's dive into crisis management and excel in urgent scenarios, taking customer service to a new efficiency level.

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Robotic Process Automation

Robotic process automation (RPA) is a breakthrough technology revolutionizing customer service. By automating repetitive tasks and ensuring efficient and error-free results, RPA streamlines operations and enhances the customer experience. This guide explores RPA in customer service, covering the benefits, challenges, and best practices for successful implementation. Browse real-world examples and industry insights to comprehensively understand how RPA transforms customer service, boosting operational efficiency and customer satisfaction.

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Self-Service Solutions

Customer self-service solutions are revolutionizing support dynamics. These options empower your recipients and make assistance operations way more efficient. In this guide, I'll discuss the positive impact of self-service on both customers and your support reps. See how it revolutionizes customer service, freeing agents to handle more complex tasks. Let's dive right in!

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Customer relations

Did you know that you can drive customer relationships while giving support? By consistently prioritizing relationships in every daily action, your organization will grow and attract new audiences while retaining and delighting current ones. Learn how to bond with your targeted audiences and use this focus point to shape your brand's reputation and cement your position as a trusted partner in your customers' lives.

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