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Courses

Land in the course section if you're looking for fresh knowledge about creating an overall customer experience.

The Essentials of Customer Support

Make it to the top with your customer service

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Chapters (9 lessons with videos - 2h 15min )

Business Email Writing with HelpDesk

Become a master in professional email creation

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Chapters (11 lessons with videos - 1h 41min )

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Get a Business Email Writing Guide now and helpful business communication tips every two weeks.

Guides

Boost your learning process and use the guides. Spend a few minutes on exploring them to get closer to your goal.

 
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Unleashing Team Collaboration

Collaboration is the secret ingredient for success in today's interconnected work jungle. Like a well-choreographed dance, employees that embrace open communication, shared goals, defined roles, trust, and adaptability easily navigate projects. With team collaboration tools, they seamlessly share files, brainstorm on virtual whiteboards, and bridge distances through video conferences. Together, they create a synergy that propels them towards exceptional outcomes in the ever-changing rhythms of the modern work world. Join me on this exhilarating journey as you uncover the secrets to unlocking the power of collaboration and unleashing teams' true potential.

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Incident Management in Customer Support

High pressure scenarios and incidents can arise unexpectedly, challenging even the most experienced professionals. Dealing with dissatisfied customers, service outages, or critical issues requires a skillful approach that resolves the problem efficiently and leaves the customer feeling valued. This delicate balance between resolving incidents and maintaining customer relationships is where effective incident management comes into play. Remember, such incidents aren't just obstacles to overcome — they're opportunities to demonstrate your organization's commitment. By implementing the best practices discussed in this article, you can transform potentially harmful situations into moments that strengthen trust, loyalty, and long-term customer engagement. So, let's dive into crisis management and excel in urgent scenarios, taking customer service to a new efficiency level.

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Robotic Process Automation

Robotic process automation (RPA) is a breakthrough technology revolutionizing customer service. By automating repetitive tasks and ensuring efficient and error-free results, RPA streamlines operations and enhances the customer experience. This guide explores RPA in customer service, covering the benefits, challenges, and best practices for successful implementation. Browse real-world examples and industry insights to comprehensively understand how RPA transforms customer service, boosting operational efficiency and customer satisfaction.

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List of the Best Help Desk Software

Explore over 20 of the best help desk app options for 2024. I did the heavy lifting to bring you a simple breakdown of their features and prices so you can make an informed decision for your support team. No tech jargon here – I'm diving into what real users are saying on Capterra and G2. Join me on a journey to discover, compare, and choose the perfect help desk software that fits your team like a glove. Leave behind the complexity and step into a seamless support management experience!

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15 Tips to Avoid Burnout in Customer Support

Customer service burnout is a prevalent issue in the call center industry, affecting call center agents, customer service representatives, and other customer service professionals. The demanding nature of the customer service industry, coupled with the pressure to provide excellent service and handle angry customers, can lead to chronic workplace stress. To address this challenge, here are 15 tips to help call center employees avoid burnout and foster a healthier work environment.

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Customer Retention Strategies

Every company knows how difficult it is to keep customer brand loyalty and get clients to return to the product. Thousands of well-thought-out strategies, personalized marketing campaigns, recurring remarketing emails — sometimes more is needed. However, managing customer retention is crucial to growing your business. According to a Harvard Business School study, an increase in customer retention of just 5% gives companies gains between 25% and 95%. There are many strategies to retain your earned customers. It's important to take good care of your customers to ensure that you meet their expectations, as failing could result in them leaving and causing you to lose money. But don't worry! I put together the best examples of customer retention strategies that work.

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Email Templates

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Webinars

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Customer Service Automation Webinar

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