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Welcome to the one-of-a-kind learning platform for customer service and support. Take steps that will bring you closer to exceeding customer expectations. With Learning Space, it's not rocket science.

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Courses

Advanced and suitable learning format

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Guides

Quick and easy to study one-pages

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Email Templates

Task-oriented cheat sheets

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Webinars

Recordings of hands-on live events

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Courses

Land in the course section if you're looking for fresh knowledge about creating an overall customer experience.

The Essentials of Customer Support

Make it to the top with your customer service

Take the course

Chapters (9 lessons with videos - 2h 15min )

  1. Skills That Customer Support Agents Need To Have (13 min)
  2. Plan Your Support Team's Work Like a Pro (14 min)
  3. The Best Three Customer Ticket Assignment Strategies (13 min)
  4. Eight Amazing Tools to Speed Up Customer Support (16 min)
  5. How to Communicate Bad News to Your Customers (9 min)
  1. How To Get Customer Feedback and Measure Satisfaction (20 min)
  2. Customer Complaint Management Tips (19 min)
  3. How To Track and Reward an Agent's Performance (17 min)
  4. Key Metrics for Measuring Customer Support (14 min)

Business Email Writing with HelpDesk

Become a master in professional email creation

Take the course

Chapters (11 lessons with videos - 1h 40min )

  1. How to Structure a Business Email (9 min)
  2. How to Start a Professional Email (12 min)
  3. How to End an Email With a Professional Closing (10 min)
  4. The Importance of a Follow-Up Email (8 min)
  5. Email Attachments Are Your Advantage (6 min)
  6. Email Typos, Mistakes, and Other Traps to Avoid (8 min)
  1. Useful Business Email Features and Tools (11 min)
  2. How to Forward an Email and Reply to It With Confidence (9 min)
  3. Professional Email Templates for Major Business Occasions (11 min)
  4. Tricks and Useful Add-Ons to Organize Your Gmail (8 min)
  5. Go Beyond Email With Other Types of Business Communication Channels (8 min)

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Get a Business Email Writing Guide now and helpful business communication tips every two weeks.

Guides

Boost your learning process and use the guides. Spend a few minutes on exploring them to get closer to your goal.

Email Templates

Be quick as a blast thanks to the ready-to-use templates. Go that way, if you want to reduce your effort and save time.

Webinars

Watch on-demand recordings of our live events. Follow practical step-by-step instructions from experts.

Customer Service Automation Webinar

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