Help desk software for small business

Affordable ticketing system that supports your company’s growth

14-day free trial Easy setup No credit card required

Illustration: Small business owner helps a customer via email

Trusted by many small business owners

HelpDesk dashboard with team management, private notes, and tagging

Get a professional tool at a reasonable price

Access all advanced functionalities with a flexible subscription plan. Pay only for the agents who actually use HelpDesk. Update the number of support agents anytime. Or cancel, if that’s what you need at the moment.

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Emails in HelpDesk dashboard listed by their statuses

Maximize your productivity using the resources you already have

Implementing a help desk system in your company is a real time-saver. Organize your emails in one place to declutter your inbox. Let HelpDesk speed up your customer support process.

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HelpDesk ticket's feed view

Improve the quality of your customer support

Better support means increased customer retention. Having direct contact with customers is essential for any early-stage company. Send friendly support emails to build stronger relationships with your current and future customers.

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Why choose HelpDesk over a regular mailbox

Ticket statuses

Keep track of all your emails and make sure you know which ones need your attention.

HelpDesk dashboard: Ticket statuses

Advanced tagging option

Filter by tags to find similar messages and learn more about your customers' needs.

HelpDesk dashboard: Advanced tagging

Delivery tracking

Make sure your message arrived where it should have. Check if your customer has already read your email.

HelpDesk dashboard: Delivery tracking

Discover HelpDesk's advanced features

Teams

Group your customer-facing agents into teams, and manage their tasks in a simpler way.

HelpDesk dashboard: Teams

Canned responses

Prepare smart message templates and use them to speed up your response time.

HelpDesk dashboard: Canned responses

Business reporting

Browse through the reports to identify your blind spots and strongest points.

HelpDesk dashboard: Business reporting

Try the best help desk software for SMBs

14-day free trial · No credit card required · Easy setup

Transparent and clear pricing

Starting from

$4

Per account, per month

Includes all that you needed:

  • Unlimited users
  • E-mail channel (shared inbox)
  • Collaboration tools (private notes, tagging)
  • Canned responses
  • High data security
  • Chat and email support

Get premium support from the HelpDesk team

Illustration: A message over a clock illustrating instant chat support

Reach out to us anytime,
24/7/365

Your questions are always of the highest priority for us, no matter how many agents you have in HelpDesk. Start a chat to get instant help. Our support team is always available. Monday, Sunday, or bank holiday. 2 pm or 2 am.

Illustration: A gear over the HelpDesk app illustrating direct contact with the development team

Connect with HelpDesk’s product
development team

Influence the product you use everyday. Schedule a call with our Product Manager and tell us what you need. We believe in customer-oriented product development – we’d love to hear your ideas.

Chat with us right now

Efficient feedback management stimulates business growth

One thing is to get feedback, another is to learn from it. Use HelpDesk to get more quality feedback and manage it in a professional way.

  • Use tags to find similar cases and compare what your customers say about your product.
  • Analyze trends to decide on improvements that you want implement to your product.
  • Let your customers rate your answers to their questions with ticket ratings.
HelpDesk dashboard with feedback management tools: rating and tags

Designed for small businesses

Enterprise-oriented help desk systems aren't the best fit for small business owners. A simpler tool with easy setup will increase your customer support efficiency.

Illustration: Small plant representing start-up

Start-up

Implementing HelpDesk at the early stage of your business growth is crucial if you want to see its positive snowball effect in the future.

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Illustration: Medium sized plant representing small company without dedicated support team

Small company that doesn’t need a full-time support team

In a smaller company, everyone needs to know something about everything. Integrating your sales and support communication in one place will make your workflow smoother.

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Illustration: Large, sprouted plant representing company with a dedicated support team

Company with a dedicated support team

In some industries, you need professional support agents no matter your company size. Make it easier to manage this process in HelpDesk.

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Try help desk software designed for businesses like yours

14-day free trial No credit card required Easy setup