The Essentials of Customer Support

Power up your customer support! If you've ever wanted to be on top of your customer support, this one’s for you. Join our course with nine lessons that cover different aspects of effective customer support. Learn how to work as a team, and use your resources effectively to win every customer case.

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About the course

This course is designed for small to medium-sized teams that deal with many challenges daily. We'll tell you how to speak to customers so you're understood and they're satisfied with your assistance. You'll find out about high-quality customer support processes, strategies to sharpen your soft and hard support skills, and tactics that your customer service agents can easily master. After the course, you'll know how to resolve customer cases quickly using the resources available to you.

What you will learn

  • Skills and character traits that all support agents need to have
  • Strategies for scheduling work and assigning tasks
  • The best customer communication techniques
  • Techniques for gathering customer feedback and measuring satisfaction
  • Ways to speed up work and track support performance

Taught by

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Marcos Bravo

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Weronika Masternak

HelpDesk

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Lessons

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