Turn “real‑time” support into “in‑your‑time” support

Experience first-hand how HelpDesk works without any obligation.

Free 14-day trial Simple setup

Gain more time

Real-time support is absorbing. HelpDesk gives you more time to handle each case.

Save more money

Solve more cases, save money, and avoid missing great opportunities.

Empower your team

HelpDesk has built-in teamwork, automation, and AI assistance features.

Create your go-to place for all customer communications

HelpDesk and LiveChat work great together. Organize emails, chats, contact forms, and ticket form messages inside an app you already know.

Ability to create an asynchronous HelpDesk ticket from synchronous chat in LiveChat Ability to create an asynchronous HelpDesk ticket from synchronous chat in LiveChat Ability to create an asynchronous HelpDesk ticket from synchronous chat in LiveChat

Trusted by 3000+ support experts worldwide

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See what HelpDesk can do for You

An easy integration of HelpDesk and LiveChat data.

Synchronize data with a single click

Easily move all agents and teams from LiveChat to our integration-friendly ticketing system. Then, use the same tags and canned responses for customer service.

Multiple channels integrated into a single support hub created with HelpDesk and LiveChat

Bring all touchpoints to a single location

Let your customers start a chat when you're actively supporting or leave a ticket when you're away. All new messages will be reachable in one menu.

Availability to leave HelpDesk tickets around the clock.

Automate out-of-hours troubleshooting

Create a real-time answering machine with the HelpDesk and LiveChat integration. Conveniently manage cases either by hand or with automation.

Detailed ticket information for each recipient in HelpDesk.

Know your recipient on the spot

Once integrated, you can tap into customer relationship data available to every agent at any time. Use the collected insights to target your messaging better.

Deliver superior customer support and link to an expert-appreciated HelpDesk

Free 14-day trial Simple setup

Automated assignment of tickets thanks to HelpDesk's automated workflows

Ensure your availability with automation

Respond to simple or repetitive messages with smart automation. Have complete control over your daily support schedule with automated case detailing.

Robust automated workflows that automate the ticketing process

Split the channels among your experts

Delegate tasks fairly based on skill or experience. Hand over chat handling to more seasoned agents and leave ticket management to beginners to foster their learning.

Loved by teams

Take teamwork to the next level

Stay in touch with teammates through private notes and mentioning. Serve customers together, keep each other informed, and facilitate knowledge sharing.

Private notes in HelpDesk to improve teamwork.

Connect HelpDesk with LiveChat in just a few clicks

The same intuitive design system makes the integration feel like a software upgrade. Use your existing HelpDesk account or create a new one to get first-hand experience.

Install

Open the LiveChat Marketplace and click "Install."

Sign up or log in

Create a brand new account or log in with an existing one.

Set up

Fine-tune your HelpDesk account, and you’re ready!

Already mastered live chatting? Then handling tickets will be a no-brainer!

A person lying down and streamlining ticketing using automations in HelpDesk A person lying down and streamlining ticketing using automations in HelpDesk A person lying down and streamlining ticketing using automations in HelpDesk
Five stars.
You can create ticketing lists using defined filters or tags - it helps to manage tasks between teammates.

Anna from CUX

Five stars.
We can manage all support tickets from one place. It gives us the opportunity to be more organized.

Michael from Vendict

Five stars.
We care about the individual approach to the customer, and HelpDesk supports us in this.

Maryna from Snovio

Three reasons why communicating with HelpDesk tickets is a cinch

Be everywhere by staying in one place

Collect and manage messages from different communication channels on a single dashboard. Then, automatically split cases and get down to support.

Bring up your teammates when in need

Even if you have a support structure based on channels, languages, departments, or skills, you can use collaboration features and let teamwork flourish in your tickets.

Use automations that don't need a break

Your customer support can still be timely, even if you're away. All you need to do is set up automations for selected goals that will be on standby 24/7.

Free 14-day trial Seamless integration

LiveChat and HelpDesk messaging solutions: Together or apart?

Discover how your support would look with just the chat solution or when beefed up with web-based ticketing software.

Always accepting chats
in LiveChat

LiveChat

Getting tickets
in HelpDesk

HelpDesk


Channels


You can collect chats from various real-time communication channels, keeping in mind that customers will require an immediate response.

You can collect chats from various real-time communication channels, keeping in mind that customers will require an immediate response.

You can collect chats from various real-time communication channels, keeping in mind that customers will require an immediate response.

You can capture live and asynchronous customer messages, convert them into tickets, and manage them in one place when it's convenient for you.

You can capture live and asynchronous customer messages, convert them into tickets, and manage them in one place when it's convenient for you.

You can capture live and asynchronous customer messages, convert them into tickets, and manage them in one place when it's convenient for you.


Messaging


Your customers can start a chat 24/7, and when agents get back to work, they'll see a list of unassigned chats that need to be addressed.

Your customers can start a chat 24/7, and when agents get back to work, they'll see a list of unassigned chats that need to be addressed.

Your customers can start a chat 24/7, and when agents get back to work, they'll see a list of unassigned chats that need to be addressed.

Your customers can leave a ticket 24/7, also in the chat widget, but when agents get back to work, the tickets are already assigned effortlessly with automation.

Your customers can leave a ticket 24/7, also in the chat widget, but when agents get back to work, the tickets are already assigned effortlessly with automation.

Your customers can leave a ticket 24/7, also in the chat widget, but when agents get back to work, the tickets are already assigned effortlessly with automation.


Spam control


There's no option to prevent unwanted chats from spammers or intrusive recipients. The only thing you can do is ban messages as soon as you receive them.

There's no option to prevent unwanted chats from spammers or intrusive recipients. The only thing you can do is ban messages as soon as you receive them.

There's no option to prevent unwanted chats from spammers or intrusive recipients. The only thing you can do is ban messages as soon as you receive them.

There are solid anti-spam mechanisms with trusted and blocked email addresses and domains you can use to receive only valid messages.

There are solid anti-spam mechanisms with trusted and blocked email addresses and domains you can use to receive only valid messages.

There are solid anti-spam mechanisms with trusted and blocked email addresses and domains you can use to receive only valid messages.


Automations


LiveChat doesn't bring any automation or bulk actions to, for example, restart multiple chats from the Archive or detail cases without installing additional apps.

LiveChat doesn't bring any automation or bulk actions to, for example, restart multiple chats from the Archive or detail cases without installing additional apps.

LiveChat doesn't bring any automation or bulk actions to, for example, restart multiple chats from the Archive or detail cases without installing additional apps.

HelpDesk allows you to set up time-saving automated workflows to sort out conversations, direct them to the right hands, or even resolve entire cases on the fly.

HelpDesk allows you to set up time-saving automated workflows to sort out conversations, direct them to the right hands, or even resolve entire cases on the fly.

HelpDesk allows you to set up time-saving automated workflows to sort out conversations, direct them to the right hands, or even resolve entire cases on the fly.


Teamwork


A chat is basically a 1-on-1 experience. When you ask for real-time supervision or transfer the chat to another agent, it may distract and disrupt the support flow.

A chat is basically a 1-on-1 experience. When you ask for real-time supervision or transfer the chat to another agent, it may distract and disrupt the support flow.

A chat is basically a 1-on-1 experience. When you ask for real-time supervision or transfer the chat to another agent, it may distract and disrupt the support flow.

A ticket allows you and your teammates to share knowledge in the tickets. You can write non-invasive private notes to bring in a qualified person.

A ticket allows you and your teammates to share knowledge in the tickets. You can write non-invasive private notes to bring in a qualified person.

A ticket allows you and your teammates to share knowledge in the tickets. You can write non-invasive private notes to bring in a qualified person.


Focus time


Real-time chats require your full attention and make it challenging to plan the day's schedule or manage other tasks that come up in the meantime.

Real-time chats require your full attention and make it challenging to plan the day's schedule or manage other tasks that come up in the meantime.

Real-time chats require your full attention and make it challenging to plan the day's schedule or manage other tasks that come up in the meantime.

Asynchronous tickets allow you to work the way you prefer. They can also serve as to-do lists and let you find your sweet spot for managing daily tasks.

Asynchronous tickets allow you to work the way you prefer. They can also serve as to-do lists and let you find your sweet spot for managing daily tasks.

Asynchronous tickets allow you to work the way you prefer. They can also serve as to-do lists and let you find your sweet spot for managing daily tasks.


Task prioritization


Answering chats is always ruled by the order they pop up, not by their priority. You can easily get stuck on tricky cases while other chats are waiting in line.

Answering chats is always ruled by the order they pop up, not by their priority. You can easily get stuck on tricky cases while other chats are waiting in line.

Answering chats is always ruled by the order they pop up, not by their priority. You can easily get stuck on tricky cases while other chats are waiting in line.

Turning chats into tickets helps you proactively prioritize and plan the next steps. Use the extensive ticket details to set the appropriate resolution stage.

Turning chats into tickets helps you proactively prioritize and plan the next steps. Use the extensive ticket details to set the appropriate resolution stage.

Turning chats into tickets helps you proactively prioritize and plan the next steps. Use the extensive ticket details to set the appropriate resolution stage.


Communication urgency


The average first response time in the chat is less than 10 seconds. You need to master answering ASAP due to the (often nail-biting) impatience of customers.

The average first response time in the chat is less than 10 seconds. You need to master answering ASAP due to the (often nail-biting) impatience of customers.

The average first response time in the chat is less than 10 seconds. You need to master answering ASAP due to the (often nail-biting) impatience of customers.

The average first response time for tickets is less than two hours. This gives you more time to think and research before addressing the case.

The average first response time for tickets is less than two hours. This gives you more time to think and research before addressing the case.

The average first response time for tickets is less than two hours. This gives you more time to think and research before addressing the case.

Keep all communication in one place

Connect HelpDesk and LiveChat for the best support results.

Free 14-day trial Seamless integration

You'll be in
good company

Tickets that are created with Shopify, Salesforce, LiveChat, and Messenger