Make technical questions easier to manage with HelpDesk
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Starting with HelpDesk takes only a few minutes. All ticket operations happen within your browser – you can skip the installation. Your data is securely stored in the cloud, so you don’t need to take care of the infrastructure to implement your new help desk.
Organize your entire communication in one place. Switch emails to tickets, and solve IT issues faster. With the HelpDesk dashboard, you are always up to speed on your IT support tasks.
One plan that includes all the features – that’s what HelpDesk offers you to manage your IT service desk. Add or remove agents anytime. Transparent per-agent pricing gives you full control of your subscription.
Ask your users for feedback about your ticket responses. Let them tell you what they think about the way you explain technical procedures.
In the online reality, analyzing data is a necessity in all areas of a digital business. Bringing a data-driven approach to customer service can increase the quality of your IT support.
Add labels to tickets, and organize them in a neat way. Putting tickets in order helps your IT support agents to find the information they need within seconds.
Your IT support team may also need some help sometimes.
That’s why our Support Heroes are available for your team
anytime they need to ask a question.
Something goes wrong, but it’s not obvious how to fix it. Create practical checklists to find the root cause of a problem. Save them as canned responses, and use them whenever needed. Create a procedure with easy-to-follow steps to solve tickets faster.
Frequently asked questions
Every IT service desk receives repetitive questions. “How to reset my password”, “I lost my access card” – you name it. Eliminate writing the same message over and over again, and swap it with a smart canned response.
In the IT world, a technical crisis can happen anytime. An app release that went wrong, network issues, or a simple human error. Create a canned response with a detailed explanation, and calm your users down. Let them know that you are in control of the situation
Create teams that specialize in handling specific types of problems. Assign the right agents according to their level of experience and expertise. You can divide your IT support engineers into groups responsible for a specific area: API, sign up process, or subscription.
In the reports section, you can compare the average response time and ticket satisfaction for each team. Optimize the number of support agents in every team to help them do their best at their job. You can find agents whose performance is above average and use this insight to organize training for your IT service desk.
With private notes, you can add all the necessary details to a ticket. Even when your shift is over, you can pass all the important details to the person that will respond to a ticket. Private notes are also useful during the onboarding process of new support engineers.
Give your employees a place they can reach out to in case of technical questions. Make the onboarding process easier with specialized IT teams that will help all the new users learn how to use your software. Allow your employees to create IT tickets to manage your IT infrastructure in a simple way.Try HelpDesk in your team
Give your employees a place they can reach out to in case of technical questions. Make the onboarding process easier with specialized IT teams that will help all the new users learn how to use your software. Allow your employees to create IT tickets to manage your IT infrastructure in a simple way.Try HelpDesk to support clients
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Send invites to your IT support team, and let them create their agent accounts
Forward emails from your
current support mailbox to HelpDesk
Your users will have technical questions even if you provide a self-serve knowledge base and detailed documentation. An IT help desk team within your company provides professional technical support. No matter if your service desk solves tickets for your employees or your customers, you can use HelpDesk’s advanced features to help your users succeed with any IT-related procedures.
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