Bring quick, accurate, and reliable support to your customers through centralized communication channels.
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Save time by applying bulk actions on tickets and changing their status, priority, assignment, or tags with just a few click.
Delegate repetitive and time-consuming cases to automated workflows. Set them up in minutes so you can focus on the tasks that need your full attention.
Connect to the external services, tools, plugins, and applications you need for your daily IT support flow by using extensive API documentation.
Build up your HelpDesk account and integrate with work-related and productivity apps to stay on top of your IT support game.
Brastel team saves 12 minutes handling each ticket. It's a 39% decrease in the ticket resolution process.
Brastel team handles nearly 2,000 tickets a month using automation.
HelpDesk embraces everything we needed when it comes, to asynchronous customer communication.
Irina Bokareva
Marketing Project Manager at Brastel Co., Ltd.
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Explore the API documentation to easily link to your preferred services, build a connected support hub, and bring the best customer experience.
Use the API to access the raw data for ultimate ticket analysis.
Connect to the systems of your choice for seamless cooperation.
Create and interact with tickets from sources other than email.
Use the API to create complex automations for IT assistance.
Divide your support engineers into teams responsible for a specific area, such as an API, registration process, subscription, or purchasing process.
Get a full view of the ticket history to easily reassign a case to a more experienced IT agent. Use private notes to share all relevant ticket details on the fly.
Get a 360-degree data view and compare average response times, ticket heatmaps, or satisfaction. Use insights to organize your IT support operations better.
Define debugging checklists
Perform crisis management and save practical checklists as canned responses so agents can go step-by-step, find the root of the issue, and resolve tickets quicker.
Create custom fields
Use custom fields to equip tickets with additional information gathered during IT support troubleshooting. Explore their value when you need deep-dive insights.
Add tags to tickets
Thoroughly categorize your tickets using descriptive tags. Label support cases so that you can easily filter them out or even automate their handling.
Mirror your support flow and integrate HelpDesk with the tools you see daily when providing information technology assistance.
Send invitations to your IT support team with just a few clicks.
Forward messages from your current support inbox to HelpDesk.
Use the same dashboard across all departments to make it easy for employees to reach out to the support team with technical questions. Also, create tickets to readily manage IT infrastructure.
Try HelpDesk for free
Be approachable and create a single point of contact for your customers when they have technical questions or IT-related issues. Educate users and build stronger relationships.
Employ an IT service desk in your business to provide professional technical support. Use HelpDesk's advanced features to help users succeed in any IT-related procedure.
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