Compare HelpDesk and Zendesk Support

You're one-click away from multiple opportunities.

You have 14 days to check in detail whether HelpDesk will work well for your team. After trial, you can start with $29 per agent, and enjoy having your ticketing software. This variant is very popular because it's not overloaded with information. It contains key functionalities, so the team is mobilized for its active use.

Put HelpDesk in your customer service strategy at optimal cost.

In HelpDesk, there are two pricing plans at your disposal, and it is Team and Enterprise. Thanks to such division, it's possible to get acquainted with the full offer and easily compare plans to each other to make the final choice. The highest ready-made plan is $34 per agent/month billed monthly. The subscription system is fully transparent. There are no hidden costs or small printouts. You always know how much to pay in the next month, and you are free to plan your budget.

Serving day and night for your cause.

Access to specialist advice and recommendations is available 24/7/365 in all pricing plans. HelpDesk team applied real-time monitoring of all requests because the swift response will allow you to keep on doing amazing things! With Zendesk, you can count on the 24/7 support only in higher plans, starting with $99.

Your entire conversation with the customer in one place.

Control incoming email messages and requests from the online forms. Use tags, roles, and create teams dedicated to specific support areas. Track the moves of agents and see if they have all the necessary resources to be helpful. At any time, you can check how you've been building up the relationship and what challenges your customer faced.

Hand over your tasks to automation.

Manual work can be time-consuming and troublesome, so the good of automation is passed on to you. Automation in HelpDesk ticketing system will boost your team's work and reaction time. During the 14 days free of charge, you can check out features such as canned responses, automated assignment, or new ticket notifications.

Use customer satisfaction surveys as a natural part of the Agency-Customer relationship.

The integral part of the customer's feedback is the CSAT survey available in all HelpDesk plans. Relating to Zendesk, it's possible to measure this indicator starting with $49. CSAT survey is a great way to control whether you meet your customers' expectations and learn more about the quality of your services. Surveys can show you the areas you need to improve as well as those you can be proud of.

Keep being characteristic when you talk to your audience.

Show your brand spirit and uniqueness through personalization. With HelpDesk, you can customize all the elements that are the touchpoints with your customer, from the email domain, agent signature to the email message template, or agent rating message. Emails that you send to your customers are equipped not only with text, but above all with visual elements that highlight your brand identity.

Build a strong team spirit.

HelpDesk streamlines team's work to achieve common goals. Your agents will love the ability to create groups, exchange private notes, and manage multiple email addresses in one place. You can share your knowledge and speed up onboarding processes for new agents. Conquer your customers' hearts with excellent service. You can only do it together.

Have the right people in the right moment.

You can assign your team members to three different roles: Admin, Agent, and Viewer. They complement each other and give a perfect sense of responsibility. You can enjoy using all roles in your team processes, because they are all available to you, regardless of the chosen plan.

An interesting role is a Viewer, also known as Light Agent in Zendesk. The Viewer can freely browse and read the content of the tickets, but at the same time, it's limited in making modifications. This is an excellent solution if you want to share your data with the communication specialist or supervisor. Zendesk reduced access to Light Agent role, and it's available starting from the plan for $49. With HelpDesk, you can add as many Viewers as you want without updating your subscription details.

Study the collected data and get valuable insights.

Actions are not enough. You should always analyze your activities and draw conclusions. With HelpDesk, you can measure the effects of your work based on structured data. Reports on the quality of tickets as well as on the specifics of agents' work are within your reach.

Build links between tools that serve your processes.

The integration between applications is future-proof. Following this trend, you can integrate HelpDesk with many tools that accelerate work, increase efficiency, and improve team performance like LiveChat, Zapier, Jira, or GitHub. The process of integrating HelpDesk with tools is fast and straightforward.

Your customer's data is cyber-secure.

Tickets may contain personal or even sensitive information, so with HelpDesk, all data is entirely safe. Your agents can authenticate in seconds via your Google account, and admins can track changes made in application settings and keep an eye on the integrity.