Compare HelpDesk and Zendesk Support

You're one click away from multiple opportunities

You have 14 days to check in detail whether HelpDesk will work well for your team. After the trial, you can start with $29 per agent, and enjoy having ticketing software with all the key features, so your team is empowered to actively use it.

Put HelpDesk in your customer service strategy at optimal cost.

HelpDesk only offers the Team plan for $14 per agent/month with all the necessary ticket handling features. With transparent pricing and no hidden costs, you can confidently plan your budget, knowing exactly how much you'll pay each month.

Serving day and night for your cause.

Access to specialist advice and recommendations is available 24/7/365 in all pricing plans. HelpDesk team applied real-time monitoring of all requests because the swift response will allow you to keep on doing amazing things! With Zendesk, you can count on the 24/7 support only in higher plans, starting with $99.

Your entire conversation with the customer in one place.

Manage incoming emails and online form requests effectively. Use tags, roles, and dedicated support teams. Monitor agent activity and ensure they have the necessary resources. Keep track of customer interactions and the challenges they face.

Hand over your tasks to automation.

Manual work can be time-consuming and troublesome, so the good of automation is passed on to you. Automation in the HelpDesk ticketing system will boost your team's work and reaction time. During the free 14 days, you can check out the proactive support features such as canned responses, automated assignments, or new ticket notifications.

Use customer satisfaction surveys as a natural part of the Agency-Customer relationship.

An integral part of the customer's feedback is the CSAT survey available in the HelpDesk plan. In Zendesk, you can start measuring this indicator from $55. The CSAT survey helps you assess customer satisfaction and understand the quality of your services. Surveys can show you the areas you need to improve as well as those you can be proud of.

Keep being characteristic when you talk to your audience.

Show your brand spirit and uniqueness through personalization. With HelpDesk, you can personalize email domains, agent signatures, templates, and ratings. Stand out with visual elements that showcase your brand identity.

Build a strong team spirit.

HelpDesk streamlines teamwork, empowering agents to create teams, exchange private notes, and manage multiple email addresses in one place. Share your knowledge and speed up onboarding processes for new agents. Conquer your customers' hearts with excellent service. You can only do it together.

Have the right people at the right moment

You can assign your team members to three different roles: Admin, Agent, and Viewer. They complement each other and provide a perfect sense of responsibility. You can enjoy using all the roles in your team processes — they're all available to you, regardless of the chosen plan.

One interesting role is the Viewer, also known as Light Agent in Zendesk. Viewers can view tickets but have limited editing capabilities, making it useful for sharing data with communication specialists or supervisors. Zendesk offers the Light Agent role starting at $55 in their plan. HelpDesk allows you to add unlimited Viewers without changing your subscription.

Study the collected data and get valuable insights.

Actions are not enough. You should always analyze your activities and draw conclusions. With HelpDesk, you can measure the effects of your work based on structured data. Reports on the quality of tickets as well as on the specifics of agents' work are within your reach.

Build links between tools that serve your processes.

Integrate HelpDesk with many tools that accelerate work, increase efficiency, and improve team performance like LiveChat, Zapier, Jira, or GitHub. With self-service support, the process of integrating HelpDesk with tools is swift and uncomplicated.

Your customer's data is cyber-secure.

Tickets may contain personal or even sensitive information, so with HelpDesk, all data is entirely safe. Your agents can authenticate in seconds via your Google account, and admins can track changes made in application settings and keep an eye on the integrity.

Organize tickets automatically

Automatic archiving is performed for tickets with 60 days of inactivity with Pending, Resolved, and Closed statuses. This way, you can keep your dashboard in order without lifting a finger. With Zendesk, this feature is only available starting at $115.