Compare HelpDesk and Zendesk Support

Check HelpDesk advantages and learn why it’s a great Zendesk Support alternative

Free 14-day trial No credit card required

HelpDesk ratings on popular software marketplaces.
HelpDesk and Zendesk logos. HelpDesk and Zendesk logos mobile version.
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OK hand sign.

HelpDesk is simple and user-friendly

HelpDesk logo Simple process - Email envelope leading straight to the check mark.

Easy to use and intuitive

The emphasis was on providing the shortest learning curve for users. All this to show full respect for time and to ensure effortless contact with the software. You can enjoy the power of HelpDesk after just a few minutes of use.

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Zendesk logo Complicated process - Email envelope leading to a check mark through a complicated labyrinth.

Knotty and overwhelming

When it comes to Zendesk in some cases, users admit that important features are in unexpected places. It takes a while to explore the app to find the right thing. It happens in such mature and sophisticated applications.

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We’ve used Salesforce, Zendesk, Groove and others. With HelpDesk, we’re able to manage tickets in a clean and visually minimal environment.

Richard Eib, Monroe & Kent Home

Richard Eib from Monroe and Kent Home
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Quick comparison of HelpDesk and Zendesk for your consideration

FEATURES

HelpDesk logo HelpDesk logo
Zendesk logo Zendesk logo

Free trial

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The highest ready-made plan

$24

per agent/month

$125

per agent/month

24/7 support in every plan

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Tracking progress

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Process automation

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CSAT surveys in every plan

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Personalization

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Team collaboration tools

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Team roles

full access

limited access

Reports and analysis

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Integration with 3rd party products

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Security measures

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Save up to 60% by switching to HelpDesk

HelpDesk Team and Zendesk Professional plans were used for this calculation as they're similar in terms of available features.

Chart showing savings by choosing HelpDesk instead of Zendesk. Chart showing savings by choosing HelpDesk instead of Zendesk. Arrow down.

Your annual savings

$21,000

Price/month (billed monthly) was used in the example.

Grow with HelpDesk ticketing system

Free 14-day trial No credit card required

Trusted by companies around the world

Companies using HelpDesk Companies using HelpDesk
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Ticket hiding behind a big and turned on switch. Ticket hiding behind a big and turned on switch.

Switching to HelpDesk from Zendesk is simple!

The data will be migrated smoothly, with a guarantee of the integrity and correlation. We are here if you need any assistance in the process.

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HelpDesk in a nutshell

HelpDesk application with four sections highlighted: Ticket info, Ticket source report, Requester, and Responsibility. Five sections from the HelpDesk app: Ticket info, Ticket source report, Requester, Top rated agents report and Responsibility.
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One source with all emails that are managed by the ticket

Single source

Central management of your tickets

Gears that automate the work and the ticket that's next to them

Automation

Reduction of manual work for tasks and processes

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Personalization

Brand identity and space for your own voice

Tickets placed in a circle, which give themselves a high five

Collaboration

Smooth teamwork in customer support

Two columns in the graph, which differ in height

Reporting

Data aggregation and easy analysis

Ticket holding the document with the check list

Communication

Online conversation standards and clear rules

Put products together for a
better experience

Choose solutions for customer service and communication from the range available below.
Check the possibilities of individual products and find out how they work together for a higher purpose.

HelpDesk logo

Support customers
by tickets

LiveChat logo

Connect with customers

ChatBot logo

Automate customer service wit AI

KnowledgeBase logo

Guide and educate customers

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Take advantage of the trial period and see it in action

14-day free trial Easy setup

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