Improve your workflow, increase your brand recognition and customer satisfaction.
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Features used by companies all over the world
new features
Create custom fields to detail your tickets with additional requester information that’s helpful for your work.
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ticket management
Incoming emails, requests from web forms and any other sources — everything is in HelpDesk. Manage messages from customers in one ticketing system. Improve your workflow to simplify your customer support tasks.
Manage your tickets with HelpDesk
Organize tickets according to the criteria of your choice.
Group tickets together based on specific filters and create custom ticket lists.
“The user experience impressed me because the page is incredibly fast to load all its features.”
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Teamwork is at the core of efficient customer support. Use Viewer accounts to give access to HelpDesk to everyone in your company for free. Collaborate using private notes, multiple inboxes, and automated assignment rules.
Bring your team to HelpDesk
Multiple inboxes
Manage different email addresses in one place.
Private notes
Add messages in ticket threads that are visible only to your team.
Teams
Create groups of agents to create smart workflows.
Roles
Recreate your company structure in HelpDesk.
Grzegorz Woźniczko
Head of Support, LiveChat Inc.
Let HelpDesk do some of your work for you. Automate repetitive tasks and optimize your response time. Create automated workflows to accelerate your processes. Complete your daily to-do list even faster.
Prepare answers to repetitive questions and use them to speed up your response time.
Assign tickets to the right people or teams based on the email address they arrive to.
Get a message when a ticket arrives. There’s no need to stay logged-in all the time.
NEW
Use custom automated workflows for repetitive tasks. Reduce effort and manual work for good.
Measure your performance and find trends. Use data to improve your customer service. Browse through HelpDesk reports or export your data to get an overview of your current results and historical data.
Analyze what your customers think about your ticket responses.
Check how fast you respond to a ticket that arrives.
Spot peak times when you get more messages than usual.
Customize your HelpDesk to improve your brand recognition. Personalize mailing communication with customizable email template. Build trust and make sure you always reply to customers using your company domain.
Reply to tickets using your company’s domain name. Manage multiple email addresses in HelpDesk.
Customize the message that asks customers to rate your responses. Make sure it matches your style and brand personality.
Every agent can create their own signature that is added to tickets. Send emails that are friendly and professional.
“We are satisfied with HelpDesk, quick and proficient support and almost no training required for new hires.”
Johan Witzén from Tradera
“Super easy to get up and running and start managing customer support inquiries. The support team at HelpDesk is very attentive in addressing any questions.”
Richard Eib from Monroe & Kent
Our web-based help desk is a tool created for customer service teams. Your tickets contain the details you need to give a better answer to the customer's question. Check if the message arrived where it should have. Stay connected with ease.
Check what you’ve already talked about with the customer.
Make sure that your customer received and opened your message.
Format your text and add images, just like you would in a regular email.
Connect HelpDesk to LiveChat to get a powerful multichannel customer service platform.
Manage chats, ticket form messages, and emails in one simple app.
LiveChat and HelpDesk share the same design and core features.
Using this integration is easy and intuitive.
Invite your team and explore HelpDesk features for free