Simplify your customer support with HelpDesk

Improve your workflow, increase your brand recognition and customer satisfaction.

Free 14-day trial Easy setup

HelpDesk application and a ticket taking notes surrounded by a 5-star review, a chart, an envelope and an airplane.

Features used by companies all over the world

Companies using HelpDesk Companies using HelpDesk
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Ticket management

Keep all messages in one place

Incoming emails, requests from web forms and any other sources — everything is in HelpDesk. Manage messages from customers in one ticketing system. Improve your workflow to simplify your customer support tasks.

Manage your tickets with HelpDesk
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My views

Group tickets together based on specific filters and create custom ticket lists.

Two groups of tickets: sales and support

Tags

Organize tickets according to the criteria of your choice.

Customers love HelpDesk features

“The user experience impressed me because the page is incredibly fast to load all its features.”

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HelpDesk mobile and desktop apps
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Team collaboration

Bring your entire team on board

Teamwork is at the core of efficient customer support. Use Viewer accounts to give access to HelpDesk to everyone in your company for free. Collaborate using private notes, multiple mailboxes, and automated assignment rules.

Bring your team to HelpDesk
Two groups of tickets with agent avatars Two groups of tickets with agent avatars

Multiple mailboxes

Manage different email addresses in one place.

Three messages with avatars; one message highlighted Three messages with avatars; one message highlighted

Private notes

Add messages in ticket threads that are visible only to your team.

Agent avatars, an envelope. a chat bubble, and a ticket in a circle Agent avatars, an envelope. a chat bubble, and a ticket in a circle

Teams

Create groups of agents to create smart workflows.

Agent avatars connected with lines Agent avatars connected with lines

Roles

Recreate your company structure in HelpDesk.

A picture of Grzegorz, Head of Support at LiveChat

Collaboration tools help us with onboarding new team members. It’s easier to share knowledge within a team.

Grzegorz Woźniczko
Head of Support, LiveChat Inc.

Smiling ticket working in a factory

Automation

Automate and optimize your customer support

Let HelpDesk do some of your work for you. Automate repetitive tasks and optimize your response time. Create automated rules to accelerate workflows. Complete your daily to-do list even faster.

Hand pointing canned responses and a hash sign

Canned
responses

Prepare answers to repetitive questions and use them to speed up your response time.

Envelope and two groups of agents: sales and support

Automated assignment

Assign tickets to the right people or teams based on the email mailbox they arrive to.

New ticket notification and a bell

New ticket notifications

Get a message when a ticket arrives. There’s no need to stay logged-in all the time.

Discover all the HelpDesk features in action

Go to Product tour

HelpDesk application with three sections highlighted: responsibility, ticket info, requester
A ticket on top of a chart with a flag

Analytics

Analyze reports to gain insights and make better decisions

Measure your performance and find trends. Use data to improve your customer service. Browse through HelpDesk reports or export your data to get an overview of your current results and historical data.

Screenshots of three HelpDesk reports Screenshots of three HelpDesk reports
Ticket with thumbs-up

Ticket satisfaction

Analyze what your customers think about your ticket responses.

Ticket with an airplane

First response time

Check how fast you respond to a ticket that arrives.

Ticket with a plus button

New tickets heatmap

Spot peak times when you get more messages than usual.

Discover more reports in the HelpDesk app

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Personalization

Increase your brand recognition

Customize your HelpDesk to improve your brand recognition. Personalize mailing communication with customizable email template. Build trust and make sure you always reply to customers using your company domain.

Three domains ending with SITE.COM

Custom domains

Reply to tickets using your company’s domain name. Manage multiple email addresses in HelpDesk.

Hand clicking the button with a smiling face

Feedback request

Customize the message that asks customers to rate your responses. Make sure it matches your style and brand personality.

Agent avatar and details

Signatures

Every agent can create their own signature that is added to tickets. Send emails that are friendly and professional.

Trusted by
happy customers

Five stars

“We are satisfied with HelpDesk, quick and proficient support and almost no training required for new hires.”

Johan Witzén from Tradera

Tradera logo
Five stars

“Super easy to get up and running and start managing customer support inquiries. The support team at HelpDesk is very attentive in addressing any questions.”

Richard Eib from Monroe & Kent

Monroe logo
Two tickets talking in the park

Simple communication

Make it easy to stay in touch with customers

Measure your performance and find trends. Use data to improve your customer service. Take a look at HelpDesk reports to get an overview of your current results and historical data.

Ticket archive

Ticket history

Check what you’ve already talked about with the customer.

Envelope with an arrow and a checkmark

Delivery status

Make sure that your customer received and opened your message.

The letter T in a square

Rich text editor

Format your text and add images, just like you would in a regular email.

Integrate with LiveChat

Enable multichannel communication

Connect HelpDesk to LiveChat to get a powerful multichannel customer service platform.

Chat bubbles

Manage chats, ticket form messages, and emails in one simple app.

Chat bubble and ticket

LiveChat and HelpDesk share the same design and core features.

Cloud with gear icon

Using this integration is easy and intuitive.

Laptop surrounded by envelopes, tickets, chat bubbles, and an app window

Try HelpDesk today

Invite your team and explore HelpDesk features for free

14-day free trial Easy setup

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