One plan packed with smart support features

You're one step away from empowering your team and delighting your customers

Free 14-day trial No credit card required Simple setup

Team plan

All the features you need

$

29

/mo
$

29

/mo

per agent
billed annually (save 15%!)

or $34 month-to-month

No credit card required

  • All messages in one dashboard
  • Robust customer data in tickets
  • Automations to perform tasks quicker
  • Intuitive AI text enhancements
  • Efficient team management tools
  • Private notes to detail the tickets
  • Customized canned responses
  • Mentioning teammates for guidance
  • Real-time progress reporting
  • Free and unlimited viewer roles
  • Visual builder for email templates

See all features

HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Support & Helpdesk Leader in 2023 in Crozdesk, Category Leaders in 2023 in GetApp, Shortlist in 2022 and 2023 in Capterra, and Spring's High Performer in 2023 in G2 HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Support & Helpdesk Leader in 2023 in Crozdesk, Category Leaders in 2023 in GetApp, Shortlist in 2022 and 2023 in Capterra, and Spring's High Performer in 2023 in G2 HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Support & Helpdesk Leader in 2023 in Crozdesk, Category Leaders in 2023 in GetApp, Shortlist in 2022 and 2023 in Capterra, and Spring's High Performer in 2023 in G2
HelpDesk Enterprise solution

Interested in an Enterprise solution?

If you need a tailor-made contract with a dedicated account manager, white labeling, and data migration assistance — we've got you covered.

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What can you expect?

  • Discuss your use case and individual needs with our Sales Team
  • Discover how our products can strengthen your customer relationships and increase revenue
  • Find out how others in your industry are leveraging HelpDesk

Trusted by 6,000+ support experts worldwide

Our Sales Team is ready to help you

Sales Team

Thank you for your submission

Great news! Expect to hear from us shortly to discuss further details.

Trusted by 6000+ support experts worldwide

Brastel logo TimeCamp logo HappyHour logo Powur logo Valley Driving School logo UberPrints logo

Trusted and well-liked by support professionals

See for yourself how users value our simple ticket system in their daily tasks

You can create ticketing lists using defined filters or tags - it helps to manage tasks between teammates.
Anna from cux.io
 
We can manage all support tickets from one place. It gives us the opportunity to be more organized.
Michael from Vendict
We care about the individual approach to the customer, and HelpDesk supports us in this.
Maryna from Snovio
 
Helpdesk is very easy to get started with and is extremely affordable compared to other options.
Stephen G.
It is suitable for all companies regardless of company size whether it is small or large.
Reshu J.
 
Helpdesk is easy to use and straight forward. It includes automations for sending messages.
Chase F.

What makes HelpDesk stand out?

Some elements make the difference in delivering a superb ticketing software experience

24/7/365
support

Feel free to reach out to us anytime you need support or guidance, no matter what!

Data safety

Make sure you’re secure with GDPR compliance and Privacy-Shield certification.

Extensive
marketplace

Seamlessly integrate HelpDesk with other apps and systems to boost your productivity.

Browse HelpDesk's offer

5-minute installation · Try Team plan features for 14 days · No credit card required

Enterprise

Fill form to talk to Sales

Enter your business email to talk to Sales or sign up for a free trial with the current email.
By signing up, you say "yes" to receive our marketing materials in the future and agree to our Privacy Policy.

What can you expect?

  • Discuss your use case and individual needs with our Sales Team
  • Discover how our products can strengthen your customer relationships and increase revenue
  • Find out how others in your industry are leveraging HelpDesk

Trusted by 6,000+ support experts worldwide

Our Sales Team is ready to help you

Sales Team

Thank you for your submission

Great news! Expect to hear from us shortly to discuss further details.

Fill form to talk to Sales

Enter your business email to talk to Sales or sign up for a free trial with the current email.
By signing up, you say "yes" to receive our marketing materials in the future and agree to our Privacy Policy.

What can you expect?

  • Discuss your use case and individual needs with our Sales Team
  • Discover how our products can strengthen your customer relationships and increase revenue
  • Find out how others in your industry are leveraging HelpDesk

Trusted by 6,000+ support experts worldwide

Our Sales Team is ready to help you

Sales Team

Thank you for your submission

Great news! Expect to hear from us shortly to discuss further details.

Pricing (all prices in USD)

Price / month (billed annually)

$29 per agent

Fill form to talk to Sales

Enter your business email to talk to Sales or sign up for a free trial with the current email.
By signing up, you say "yes" to receive our marketing materials in the future and agree to our Privacy Policy.

What can you expect?

  • Discuss your use case and individual needs with our Sales Team
  • Discover how our products can strengthen your customer relationships and increase revenue
  • Find out how others in your industry are leveraging HelpDesk

Trusted by 6,000+ support experts worldwide

Our Sales Team is ready to help you

Sales Team

Thank you for your submission

Great news! Expect to hear from us shortly to discuss further details.

Price / month (billed monthly)

$34 per agent

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Messaging

Multiple mailboxes Manage different company mailboxes in one place.

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Team reply address Adjust the email address for your outgoing messages to your brand.

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Multiple email templates Create multiple email templates for your teams to organize customer response processes better.

5 email templates
Unlimited

Contact form Publish the contact form on your website and receive tickets directly to HelpDesk.

Unlimited
Unlimited

Customer details Detailed information about your customers.

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Custom fields Create custom fields to specify your tickets with additional information that’s helpful for your work. To get more than 5 custom fields, talk to our sales team about an Enterprise solution.

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Canned responses Prepare draft messages and use them with simple shortcuts.

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Private notes Leave notes attached to tickets that will be visible only for you and your team.

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Tags Categorize tickets with tags to be able to identify similar cases later.

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Priorities Prioritize your tickets and highlight urgent customer cases to organize your work better.

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Statuses Use Open, Pending, On hold, Solved, or Closed statuses to stay on top of your tickets.

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File sharing Share files with your team or customers without leaving the HelpDesk app.

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Ticket merging Merge many requester's tickets into one main ticket.

Loved by teams Loved by teams
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Email delivery tracking Check if the message has been read by the recipient.

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Agent rating Your visitors have the option to rate the agent that chatted with them.

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Automation

Automated assignment Automatically assign tickets to the right people or teams.

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Custom automated workflows Create custom automated workflows according to your requirements.

Managers' favorite Managers' favorite
Unlimited
Unlimited

Preset automated workflows Use ready-made automated workflow templates to automate any tasks in seconds.

Unlimited
Unlimited

AI text enhancements Extend, correct, or make your text more polite, formal, or casual in seconds using the AI feature.

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AI ticket summary Use the ticket summary feature to automatically generate a brief and information-rich overview of a customer support ticket and its conversation

New New
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Bulk actions Use bulk actions to perform ticket-related tasks quicker and on a large scale.

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Screen recording Record your screen using the video response feature in HelpDesk to guide your customers in solving their issues.

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Work management

Multiple teams Create multiple teams with different goals and daily tasks, such as sales, marketing, customer service, finance, legal, and tech.

Managers' favorite Managers' favorite
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Agent and admin roles In HelpDesk, there are 3 roles: Admin, Agent, and Viewer. Admins have all the permission, Agents can work with tickets, and Viewer can only browse and read tickets.

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Free viewer role Give free viewer roles that can browse and read tickets without modifying them.

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Collaboration

Agent mentioning Mention an agent in a private note who can assist you in solving the ticket.

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Ticket following Become the ticket follower, and you'll be notified of any changes in it.

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Collision detection Detect key activities on the ticket, such as viewing or typing by another agent.

Loved by teams Loved by teams
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Shared ticket views Share ticket views with your team to work on them together.

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Customization

Agent signatures Add your own signature to messages sent from HelpDesk.

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Visual email template builder Be on brand and freely customize email templates for each team using a no-code visual builder. Create different looks for the messages sent to customers.

New New
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Custom domains Add one or more custom domains and reply from HelpDesk using your own email address.

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Custom reply address Adjust the email address for your outgoing messages to your brand.

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Customizable ticket views Save sets of filters as views, and access them easily in your everyday work.

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Customizable message rating Ask your customers for feedback with a simple message triggered automatically.

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Customizable automated reply Automate the ticket confirmation message.

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White label We can remove the "This email is delivered by HelpDesk" branding on demand.

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Performance and reports

Last 7 days See an overview of your ticket activity within the last 7 days.

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New tickets Learn more about new tickets that arrive to your mailbox.

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New tickets heatmap in last 7 days Discover at what time of the day you receive more tickets than usual.

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Tickets sources Compare how many tickets are created manually and how many arrive via email.

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Ticket satisfaction Check how well your customers rate your customer support.

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First response time Learn how fast you respond to a ticket on average.

Managers' favorite Managers' favorite
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Resolution time Learn the average time since a ticket's creation and since an agent started working on it.

New New
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Solved and closed Compare how many cases are solved and how many are closed.

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Reports export Export ticket metadata within the specified date range.

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Security

256-bit SSL secure connection Keep you data safe with the SSL encryption protocol.

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Build-in antispam protection Get advanced mechanisms to prevent spam with an explanation of why the message is marked as spam.

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Log in with Google Use your Google Account details to log in to HelpDesk.

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Audit log Get a list of changes made in the application settings. Provided on demand.

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Security assistance Get tailored security advice from our specialists.

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Product support

Self-serve Help Center Find step-by-step articles about all the HelpDesk features.

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24/7 chat support Connect with our Support Team on chat to get instant assistance.

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24/7 email support Contact us via email at support@helpdesk.com.

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24/7 phone support Call us anytime if you prefer to talk on the phone.

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Product training Get a one-on-one product training session with one of our Support Heroes.

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Software engineer support Talk to our tech team to get support even on the most complicated issues.

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Legal assistance Our legal team will take care of analyzing or drafting the paperwork your company needs to get started with HelpDesk.​

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Yearly PO & invoicing You can use purchase orders to pay for HelpDesk, and get annual invoices.

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Key Account Manager Get premium support and one-on-one product training sessions.

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Maintenance

Archive, Spam, and Trash folders Use the Archive, Trash, and Spam folders to categorize and organize your tickets.

Loved by teams Loved by teams
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Email history Take a look at email history to learn more about the context of a message.

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Record storage Your screen recordings prepared for your customers are stored for 30 days.

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Integrations

API Enhance HelpDesk according to your needs and solve individual cases with custom integrations. Use HelpDesk API to add services of your choice for even better performance.

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Marketplace apps Browse marketplace apps and extend your HelpDesk freely.

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LiveChat Connect HelpDesk with your LiveChat account.

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Zapier Connect HelpDesk with 3000+ web apps with Zapier.

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WordPress Embed the HelpDesk contact form into your WordPress website as another ticket source.

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Switching to HelpDesk from other solutions is a breeze

An affordable change awaits you! Use the help desk migration service to effortlessly move your data from any ticketing system to HelpDesk.

Sign up for the migration service

Open HelpDesk settings to find a link to the migration process.

Choose the data source

Grant access to your HelpDesk account and select the data you want to migrate.

Import all data to HelpDesk

Match the ticket fields, double-check the migration accuracy, and smoothly move on.

Frequently Asked Questions

What payment methods do you offer?

We accept all major credit cards. If you choose monthly billing, the payments are made at the beginning of a new billing cycle. If you choose an annual subscription, your card is charged for 12 months upfront.

Is there a free trial?

Yes, there is! You can discover HelpDesk for 14 days free of charge. During your free trial, you’ll have access to all the Team plan features, and you can add as many agents as you want. We strongly encourage you to get the paid version of HelpDesk after successfully testing it during the trial to stay proactive and continue to delight your customers.

What is a “Viewer” account?

It’s a free account that has limited permissions within the app. Viewers can browse and read tickets but can’t take any actions. They don’t have access to settings or reports. You can add as many Viewers as you want.

Can I add or remove an agent at any time?

Yes, you can add or remove an agent account whenever you like.

What is your refund policy?

You can send your refund request to support@helpdesk.com. We’ll review your case individually.

Is there any discount available?

An annual subscription offers a 15% discount for each agent.

How many office agents can work on the same ticket?

The essence of our ticket management system is to enable teamwork on tickets. There's no limit to the number of office agents that can jump into a ticket and give the necessary assistance.

Is the number of tickets limited?

Our ticketing system's pricing allows you to have unlimited tickets on your dashboard so that you can handle as many customer cases as you wish.

Can I count on your support in a challenging situation?

You can get customer service support 24/7/365. We're always on standby for you. Just drop us a line at support@helpdesk.com.

Where can I see the full cost for HelpDesk?

All subscription costs are available in the HelpDesk subscription details. There are no other costs you should worry about.

How are HelpDesk invoices sent out?

Invoices will be sent directly to your inbox. In addition, all invoices are always available in the invoice details in HelpDesk.

Are there any additional fees for integrating Marketplace apps with HelpDesk?

No, there are no additional fees that you'd have to cover in addition to the price quoted by the marketplace application provider.

What should I do if I forgot my account password?

If you forgot your account password, use the "Forgot Password" option on the login page. Follow the instructions to reset your password. If you encounter any issues, please get in touch with our support team for further assistance.

Can I give feedback or suggestions on your ticketing system?

Absolutely! We value your feedback and suggestions. If you have ideas for improving our services or encounter any difficulties while using our system, please use the chat on any of our pages and contact our support team directly. Your input helps us enhance the overall user experience.

How can I become a beta tester for new features and updates?

We appreciate your interest in becoming a beta tester. Please contact our support team and let us know you’re interested. We'll review your request and consider your participation in future beta tests. Participating in beta testing allows you to provide valuable feedback and influence the development of our products.

We're here for you 24/7/365

Any time you need help, you can count on our Support Heroes. They are strong, they are fast, and they will help you - no matter the time!

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HelpDesk support

Try out HelpDesk with your entire team

Free 14-day trial Core ticketing features No credit card required

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good company

Tickets that are created with Shopify, Salesforce, LiveChat, and Messenger

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