No credit card required · 14-day free trial with Team plan features · 5-minute setup
Email channel (shared inbox)
Convert emails into tickets for better customer support.Unlimited free Viewer accounts
Create free Viewer accounts that have limited access to HelpDeskUnlimited ticket history
Store all your messages in ticket archives forever.Collaboration tools
Leave private notes for your colleagues. Label tickets to find them later with ease.Basic reports
Check reports to optimize your customer support performance.Ticket rating
Allow your customers to rate your ticket responses.24/7 chat support
Reach out to us anytime. Let’s talk on chat!All "Starter" features plus
Multiple mailboxes
Manage different company mailboxes in one place.Teams
Create groups of agents to organize your workflow better.Multi-brand customization
You can create dedicated support teams per brand using our Team feature.Advanced analytics
Discover advanced reports to better understand your customers’ needs.Customization
Make HelpDesk your own with custom views, notifications, and feedback requests.LiveChat integration (coming soon)
Connect HelpDesk with your LiveChat account.All "Team" features plus
Multichannel communication
Combine email and chat support in one application.Dedicated account manager
Get premium support tailored for your business.Product training
Get a one-on-one product training session for your team.Software engineer support
Our engineers can help you with more advanced technical setup.Security assistance
Our specialists will advise you on the best security practices.Data migration assistance
Get help when switching from another ticketing system to HelpDesk.Discover the plans and find the one that suits you best
Starter
Team
Enterprise
Price / month (billed monthly)
$5 per agent
$24 per agent
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Private notes Leave notes attached to tickets that will be visible only for you and your team.
Email delivery tracking Check if the message has been read by the recipient.
Agent signatures Add your own signature to messages sent from HelpDesk.
Canned responses Prepare draft messages and use them with simple shortcuts.
Agent rating Your visitors have the option to rate the agent that chatted with them.
Customer details Detailed information about your customers.
Tagging Categorize tickets with tags to be able to identify similar cases later.
File sharing Share files with your team or customers without leaving the HelpDesk app.
Customizable views Save sets of filters as views, and access them easily in your everyday work.
Multi-brand customization You can create dedicated support teams per brand using our Team feature.
Customizable rating massage Ask your customers for feedback with a simple message triggered automatically.
Automatic reply (customizable) Automate the ticket confirmation message.
Agent roles In HelpDesk, there are 3 roles: Admin, Agent, and Viewer. Admins have all the permission, Agents can work with tickets, and Viewer can only browse and read tickets.
Teams Group you agents into convenient teams responsible for specific types of tickets.
Last 7 days See an overview of your ticket activity within the last 7 days.
New tickets Learn more about new tickets that arrive to your mailbox.
New tickets heatmap in last 7 days Discover at what time of the day you receive more tickets than usual.
Tickets sources Compare how many tickets are created manually and how many arrive via email.
Ticket satisfaction Check how well your customers rate your customer support.
First response time Learn how fast you respond to a ticket on average.
Solved and closed Compare how many cases are solved and how many are closed.
256-bit SSL secure connection Keep you data safe with the SSL encryption protocol.
Log in with Google Use your Google Account details to log in to HelpDesk.
Audit log Get a list of changes made in the application settings. Provided on demand.
Security assistance Get tailored security advice from our specialists.
Self-serve Help Center Find step-by-step articles about all the HelpDesk features.
24/7 Chat support Connect with our Support Team on chat to get instant assistance.
24/7 Email support Contact us via email at support@helpdesk.com.
24/7 Phone support Call us anytime if you prefer to talk on the phone.
Product training Get a one-on-one product training session with one of our Support Heroes.
Software engineer support Talk to our tech team to get support even on the most complicated issues.
Legal assistance Our legal team will take care of analyzing or drafting the paperwork your company needs to get started with HelpDesk.
Yearly PO & invoicing You can use purchase orders to pay for HelpDesk, and get annual invoices.
Key Account Manager Get premium support and one-on-one product training sessions.
Email history Take a look at email history to learn more about the context of a message.
LiveChat (coming soon) Connect HelpDesk with your LiveChat account.
We accept all major credit cards. If you choose monthly billing, the payments are made at the beginning of a new billing cycle. If you choose an annual subscription, your card is charged for 12 months upfront.
Yes, there is! You can discover HelpDesk for 14 days free of charge. During your free trial, you’ll have access to all the “Team” features, and you can add as many agents as you want.
It’s a free account that has limited permissions within the app. Viewers can browse and read tickets but can’t take any actions. They don’t have access to settings or reports. You can add as many Viewers as you want.
Yes, you can add or remove an agent account whenever you want.
You can send your refund request at support@helpdesk.com. We’ll investigate your case individually.
With an annual subscription, you’ll get a 20% discount for every agent.
Find out how to simplify your work with HelpDesk
