One plan packed
with smart support features

Multiple mailboxes Manage different company mailboxes in one place.

Reply address assigned to Team Adjust the email address for your outgoing messages to your brand.

Multiple email templates Create multiple email templates for your teams to organize customer response processes better.

Automated assignment Automatically assign tickets to the right people or teams.

Collision detection Detect key activities on the ticket, such as viewing or typing by another agent.

Screen recording Record your screen using the video response feature in HelpDesk to guide your customers in solving their issues.

Automated workflows Create custom automated workflows according to your requirements.

Private notes Leave notes attached to tickets that will be visible only for you and your team.

Email delivery tracking Check if the message has been read by the recipient.

Agent signatures Add your own signature to messages sent from HelpDesk.

Canned responses Prepare draft messages and use them with simple shortcuts.

Agent rating Your visitors have the option to rate the agent that chatted with them.

Customer details Detailed information about your customers.

Custom fields Create custom fields to specify your tickets with additional information that’s helpful for your work.

AI text enhancements Extend, correct, or make your text more polite, formal, or casual in seconds using the AI feature.

Tagging Categorize tickets with tags to be able to identify similar cases later.

File sharing Share files with your team or customers without leaving the HelpDesk app.

Contact form Publish the contact form on your website and receive tickets directly to HelpDesk.

Mentioning Mention an agent in a private note who can assist you in solving the ticket.

Followers Become the ticket follower, and you'll be notified of any changes in it.

Priorities Prioritize your tickets and highlight urgent customer cases to organize your work better.

Ticket merging Merge many requester's tickets into one main ticket.

Custom domains Reply from HelpDesk using your own email address.

Customizable views Save sets of filters as views, and access them easily in your everyday work.

Customizable rating message Ask your customers for feedback with a simple message triggered automatically.

Customizable automatic reply Automate the ticket confirmation message.

Customizable email templates Be on brand and freely customize email templates for each team. Create different looks for the messages sent to customers.

White label We can remove the "This email is delivered by HelpDesk" branding on demand.

Agent roles In HelpDesk, there are 3 roles: Admin, Agent, and Viewer. Admins have all the permission, Agents can work with tickets, and Viewer can only browse and read tickets.

Teams Group you agents into convenient teams responsible for specific types of tickets.

Last 7 days See an overview of your ticket activity within the last 7 days.

New tickets Learn more about new tickets that arrive to your mailbox.

New tickets heatmap in last 7 days Discover at what time of the day you receive more tickets than usual.

Tickets sources Compare how many tickets are created manually and how many arrive via email.

Ticket satisfaction Check how well your customers rate your customer support.

First response time Learn how fast you respond to a ticket on average.

Solved and closed Compare how many cases are solved and how many are closed.

Reports export Export ticket metadata within the specified date range.

256-bit SSL secure connection Keep you data safe with the SSL encryption protocol.

Build-in antispam protection Get advanced mechanisms to prevent spam with an explanation of why the message is marked as spam.

Log in with Google Use your Google Account details to log in to HelpDesk.

Audit log Get a list of changes made in the application settings. Provided on demand.

Security assistance Get tailored security advice from our specialists.

Self-serve Help Center Find step-by-step articles about all the HelpDesk features.

24/7 Chat support Connect with our Support Team on chat to get instant assistance.

24/7 Email support Contact us via email at support@helpdesk.com.

24/7 Phone support Call us anytime if you prefer to talk on the phone.

Product training Get a one-on-one product training session with one of our Support Heroes.

Software engineer support Talk to our tech team to get support even on the most complicated issues.

Legal assistance Our legal team will take care of analyzing or drafting the paperwork your company needs to get started with HelpDesk.​

Yearly PO & invoicing You can use purchase orders to pay for HelpDesk, and get annual invoices.

Key Account Manager Get premium support and one-on-one product training sessions.

Email history Take a look at email history to learn more about the context of a message.

Record storage Your screen recordings prepared for your customers are stored for 30 days.

API Enhance HelpDesk according to your needs and solve individual cases with custom integrations. Use HelpDesk API to add services of your choice for even better performance.

LiveChat Connect HelpDesk with your LiveChat account.

Zapier Connect HelpDesk with 2000+ web apps with Zapier.