One plan packed
with smart support features

You're one step away from empowering your team and delighting your customers.

Team plan

To keep customer service in check

$

29

/mo
$

29

/mo

per agent
billed annually

or $34 month-to-month

All messages in one dashboard

Robust customer data in tickets

Automations to finish tasks quicker

Efficient team management tools

Private notes to detail the tickets

Customized canned responses

Mentioning teammates for guidance

Real-time progress reporting

Free and unlimited viewer roles

See all features

HelpDesk Enterprise solution

Interested in an Enterprise solution?

If you need a tailor-made contract with a dedicated account manager, white labeling, and data migration assistance — we've got you covered.

Full HelpDesk offer

Explore the available options to find the one that best fits your needs.

Team

Enterprise

Pricing (all prices in USD)

Price / month (billed annually)

$29 per agent

Price / month (billed monthly)

$34 per agent

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Using HelpDesk

Multiple mailboxes Manage different company mailboxes in one place.

Reply address assigned to Team Adjust the email address for your outgoing messages to your brand.

Automated assignment Automatically assign tickets to the right people or teams.

Collision detection Detect key activities on the ticket, such as viewing or typing by another agent.

Screen recording Record your screen using the video response feature in HelpDesk to guide your customers in solving their issues.

Automated workflows Create custom automated workflows according to your requirements.

Unlimited
Unlimited

Private notes Leave notes attached to tickets that will be visible only for you and your team.

Email delivery tracking Check if the message has been read by the recipient.

Agent signatures Add your own signature to messages sent from HelpDesk.

Canned responses Prepare draft messages and use them with simple shortcuts.

Agent rating Your visitors have the option to rate the agent that chatted with them.

Customer details Detailed information about your customers.

Tagging Categorize tickets with tags to be able to identify similar cases later.

File sharing Share files with your team or customers without leaving the HelpDesk app.

Contact form Publish the contact form on your website and receive tickets directly to HelpDesk.

Unlimited
Unlimited

Mentioning Mention an agent in a private note who can assist you in solving the ticket.

Followers Become the ticket follower, and you'll be notified of any changes in it.

Priorities Prioritize your tickets and highlight urgent customer cases to organize your work better.

Ticket merging Merge many requester's tickets into one main ticket.

Customization

Custom domains Reply from HelpDesk using your own email address.

Customizable views Save sets of filters as views, and access them easily in your everyday work.

Customizable rating message Ask your customers for feedback with a simple message triggered automatically.

Customizable automatic reply Automate the ticket confirmation message.

Customizable email template Adjust the visual side of the messages you send from HelpDesk to your needs.

White label We can remove the "This email is delivered by HelpDesk" branding on demand.

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Workflow management

Agent roles In HelpDesk, there are 3 roles: Admin, Agent, and Viewer. Admins have all the permission, Agents can work with tickets, and Viewer can only browse and read tickets.

Teams Group you agents into convenient teams responsible for specific types of tickets.

Ticketing system stats and reports

Last 7 days See an overview of your ticket activity within the last 7 days.

New tickets Learn more about new tickets that arrive to your mailbox.

New tickets heatmap in last 7 days Discover at what time of the day you receive more tickets than usual.

Tickets sources Compare how many tickets are created manually and how many arrive via email.

Ticket satisfaction Check how well your customers rate your customer support.

First response time Learn how fast you respond to a ticket on average.

Solved and closed Compare how many cases are solved and how many are closed.

Reports export Export ticket metadata within the specified date range.

Security

256-bit SSL secure connection Keep you data safe with the SSL encryption protocol.

Build-in antispam protection Get advanced mechanisms to prevent spam with an explanation of why the message is marked as spam.

Log in with Google Use your Google Account details to log in to HelpDesk.

Audit log Get a list of changes made in the application settings. Provided on demand.

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Security assistance Get tailored security advice from our specialists.

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Product support

Self-serve Help Center Find step-by-step articles about all the HelpDesk features.

24/7 Chat support Connect with our Support Team on chat to get instant assistance.

24/7 Email support Contact us via email at support@helpdesk.com.

24/7 Phone support Call us anytime if you prefer to talk on the phone.

Product training Get a one-on-one product training session with one of our Support Heroes.

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Software engineer support Talk to our tech team to get support even on the most complicated issues.

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Legal assistance Our legal team will take care of analyzing or drafting the paperwork your company needs to get started with HelpDesk.​

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Yearly PO & invoicing You can use purchase orders to pay for HelpDesk, and get annual invoices.

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Key Account Manager Get premium support and one-on-one product training sessions.

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Archives

Email history Take a look at email history to learn more about the context of a message.

Record storage Your screen recordings prepared for your customers are stored for 30 days.

Integrations

API Enhance HelpDesk according to your needs and solve individual cases with custom integrations. Use HelpDesk API to add services of your choice for even better performance.

LiveChat Connect HelpDesk with your LiveChat account.

Zapier Connect HelpDesk with 2000+ web apps with Zapier.

Our Heroes are here for you 24/7/365

Whenever you need guidance, you can count on Support Heroes. They're strong, swift, and have your back no matter the time.

Chat with us 24/7

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Frequently Asked Questions

What payments methods do you offer?

We accept all major credit cards. If you choose monthly billing, the payments are made at the beginning of a new billing cycle. If you choose an annual subscription, your card is charged for 12 months upfront.

Is there a free trial?

Yes, there is! You can discover HelpDesk for 14 days free of charge. During your free trial, you’ll have access to all the “Team” features, and you can add as many agents as you want.

What is a “Viewer” account?

It’s a free account that has limited permissions within the app. Viewers can browse and read tickets but can’t take any actions. They don’t have access to settings or reports. You can add as many Viewers as you want.

Can I add or remove an agent anytime?

Yes, you can add or remove an agent account whenever you like.

What is your refund policy?

You can send your refund request at support@helpdesk.com. We’ll review your case individually.

Is there any discount available?

With an annual subscription, you get a 20% discount for each agent.

How many office agents can work on the same ticket?

The essence of our ticket management system is to enable teamwork on tickets. There’s no limit to the number of office agents that can jump into a ticket and give the necessary assistance.

Is the number of tickets limited?

Our ticketing system’s pricing allows you to have an unlimited number of tickets on your dashboard so that you can handle as many customer cases as you wish.

Can I count on your support in a challenging situation?

You can get customer service support 24/7/365. We’re always on standby for you. Just drop us a line at support@helpdesk.com.

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