Get a sense of HelpDesk

Learn how to bring all asynchronous customer communication into one place. Shape your support in a smart way.

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Use the same ticketing solution as the leading players

Used by: AchieveCE, Rategenius, Birdieball, Sproutedweb, Hostwinds Used by: AchieveCE, Rategenius, Birdieball, Sproutedweb, Hostwinds

Why HelpDesk?

Multichannel communication

Easily connect the channels favored by your customers. Bring in reliable multichannel communication and seamlessly manage all messages from a single, well-organized dashboard.

Actions that can be taken in HelpDesk to detail the customer ticket.

Smart management features

Quickly update the resolution stage the customer case is on. One click, and you can mark any ticket with the right status, priority, tag, agent, or team.

Ready-made automations and automated workflow templates in HelpDesk.

Ready-made automations

Get more tasks done every day. Use simple automation templates to speed up your resolution time. Handle multiple customer messages at the same time with minimal effort.

Actions that can be taken in HelpDesk to detail the customer ticket. Ready-made automations and automated workflow templates in HelpDesk.

Multichannel communication

Easily connect the channels favored by your customers. Bring in reliable multichannel communication and seamlessly manage all messages from a single, well-organized dashboard.

Smart management features

Quickly update the resolution stage the customer case is on. One click, and you can mark any ticket with the right status, priority, tag, agent, or team.

Ready-made automations

Get more tasks done every day. Use simple automation templates to speed up your resolution time. Handle multiple customer messages at the same time with minimal effort.

HelpDesk allows a quick start icon.

Get started in a minute

You can master HelpDesk in no time. The setup process is so intuitive and easy to follow that you can jump into action right away.

HelpDesk for cost savings icon.

Cut support costs

Create custom automations and let them do the legwork for you. Spend the time you save on complex cases that require your full attention.

HelpDesk for integrations icon.

Integrate favorite tools

Sync with your CRM, preferred apps, and essential management platforms. Create a powerhouse customer service hub.

HelpDesk for teamwork icon.

Work hand in hand

Bring a transparent and skill-based work breakdown to your team. Share knowledge and ensure that each case is successfully resolved.

HelpDesk allows a quick start icon.

Get started in a minute

You can master HelpDesk in no time. The setup process is so intuitive and easy to follow that you can jump into action right away.

HelpDesk for cost savings icon.

Cut support costs

Create custom automations and let them do the legwork for you. Spend the time you save on complex cases that require your full attention.

HelpDesk for integrations icon.

Integrate favorite tools

Sync with your CRM, preferred apps, and essential management platforms. Create a powerhouse customer service hub.

HelpDesk for teamwork icon.

Work hand in hand

Bring a transparent and skill-based work breakdown to your team. Share knowledge and ensure that each case is successfully resolved.

Find out if there's a perfect match

Enhance your customer service work experience. Go for it! Start your free trial right away.

We’ve used Salesforce, Zendesk, Groove and others. With HelpDesk, we’re able to manage tickets in a clean and visually minimal environment.

Richard Eib
Monroe & Kent Home

Richard Eib, Monroe & Kent Home.

Frequently Asked Questions

What payment forms do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover.

Do I need to provide my credit card details to register?

We don’t require your credit card details to start your free trial. We’ll need them when your trial is over and you decide to upgrade to a paid plan. You can unsubscribe anytime too.

What happens after my trial ends?

When your trial account expires, your access to the HelpDesk dashboard will be disabled. However, your data and setup remain intact and safe. To log in to HelpDesk again, you need to provide your credit card details.

How many agents and teams can I bring to HelpDesk?

You can invite as many agents and teams as your subscription plan allows to fully reflect your daily workflow. Also, you can try the unlimited and free viewer roles to give browsing-only access.

What communication channels can I connect to HelpDesk?

All the communication channels that your customers use can be connected to HelpDesk. You can hook up email, social media, live chat platforms, contact forms, and other dedicated channels through the API.

Can I customize my HelpDesk account?.

Yes, you can include branding elements that will give the account your unique look and feel. On top of that, you'll gain the credibility you need when talking to customers.

HelpDesk demo video transcript

Video trascription

Hello everyone, Marcos here. And today, I want to show you around HelpDesk.

HelpDesk is an automated ticketing software that is designed for people working in customer communication every day.

If you have to deal with emails, social media messages, contact forms, or chats, you're probably dealing with tons of different tools. Well, that's why HelpDesk is here for. So, you don't have to wander here and there to manage communications. You'll have everything in one place, and you won't miss a thing. Let's take a look.

The main dashboard it's your command center that gives you an overall view of your messages where you can see all the tickets queued up for your response.

Also, you can do some quick actions, such as setting a priority or changing status.

Or you can filter your messages and create personalized ticket views.

Ok, let's get back to the main dashboard.

Look, a new ticket from the customer has shown up here!

Tickets are easy to manage. Once you jump into a ticket, you can use the left-hand side to write your message using well-known formatting tools and the right-hand side to keep your ticket details updated.

When you deal with the customer case, read the message and easily adjust all your ticket details. To give an example, let's assign the right team and me as an agent.

You can bring your whole team to HelpDesk. Give them suitable roles as admins, agents, or viewers to work hand in hand.

In this case, I'm gonna send a private note to Mike so he can help me out with this ticket.

As you can see, Mike has become a ticket follower, and he can see everything that's happening while the customer isn't even aware that we're talking here.

I can see Mike has stepped into the ticket and is about to bring me all the answers.

Thanks, Mike. All clear! I can move on and respond quickly with a canned response.

A lot can happen in a ticket. Exchanging ideas or sharing customer knowledge is a given, but this is what your customer will see at the very end.

Customize the look and feel of your messages with email templates. There you go!

You can also change your reply address, which is the email address displayed to your customers.

You can tweak your signature to look professional and trustworthy.

As you can see, branding is a big part of our ticketing software, so you can tailor it and make it fully yours.

The customer wrote back. Well, let's see how I did. Let me send a satisfaction survey. But wait! I'm not gonna do it by hand. I'll set up the automated workflow to get feedback.

The automated workflow is a whole lot of possibilities without the need for coding.

Scroll through the available conditions and actions to see how many everyday tasks you can automate this way.

Guess what? ​​You can also browse our catalog of ready-made automation templates. Each template includes predefined conditions and actions, so you can get started quickly.

Look! I've just used the Feedback request template, and my only tweak is changing the team to Sales. Easy, right?

Since I have the automated satisfaction survey up and running, I'll get feedback from this customer soon, so for now, let me see how happy other customers are with my assistance in the Reports section.

Do you want to see your first response time? Or maybe you want to know your workload from the past week so you can be prepared for upcoming challenges? Browse all kinds of reports to know and understand your efficiency.

And stay up to date with reports and weekly summaries delivered straight to your inbox.

Build your support experience around HelpDesk, and your customers will feel the difference.

See for yourself how you can manage all of your customer messages in one place.

Go ahead. Try HelpDesk for free.

Watch your business
grow with HelpDesk

14-day for testing No credit card required Easy setup

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