Give help with every ticket

Get free HelpDesk software for your organization and collect, browse, and respond to messages in one place.

HelpDesk for Nonprofits

More than 250 nonprofits from all over the world use our products

Nonprofit logos

We are in awe of how you strive to make our world a better place

Having the "can-do" attitude ourselves, we can't just sit back and admire your efforts without contributing. That's why we’re more than happy to share our product suite with you.

Who qualifies for our nonprofit program?

To join the HelpDesk for Nonprofits program, you must be a registered nonprofit organization. Please note, some types of organizations aren’t eligible and won’t be allowed into the program.

The following organizations aren’t eligible:

Business and professional organizations

Legislative or political organizations

Churches, an association of churches, or other religious organizations

Schools, colleges, and related organizations, unless funded exclusively by private donations

Government offices

Libraries and museums, unless financed exclusively by private donations

Organizations that advocate, support, or practice discrimination based on age, ethnicity, gender, national origin, disability, race, size, religion, or socioeconomic status aren’t eligible to participate in this program. Organizations must be willing and able to attest that they do not discriminate on any of these grounds in order to receive products in this program.

Use HelpDesk to spread your mission more effectively by being here and now for everyone

Cultivate relationships
with stakeholders

Reach out to potential
and current donors

Give people in need a quick
and easy way to contact you

Automate your customer
service to lower your
operating costs

See HelpDesk in action

Automate your customer support

Solve your customer service tasks without lifting a finger. Use smart automations to be responsive 24/7.

Manage your business communication

Collect messages from different places on one dashboard. Easily browse through them to bring help.

Bring your company teammates

Mirror your daily support processes and effectively work online on tickets as a team.

Integrate your work toolkit

Combine HelpDesk with your favorite tools & apps to make HelpDesk software a powerful support hub.

As a nonprofit, you can use HelpDesk under special rules free of charge

What do you get?

  • All messages in one dashboard
  • Robust data in tickets
  • Automations to perform tasks quicker
  • Efficient team management tools
  • Private notes to detail the tickets
  • Customized canned responses
  • Mentioning teammates for guidance
  • Real-time progress reporting
  • Free and unlimited viewer roles

See all features

$34 monthly $0 per team

How to apply to HelpDesk for Nonprofits

1. Start with completing the application form

The information you provide will help us verify your nonprofit organization. If we accept your application, we'll move to the next step.

2. Publish a HelpDesk banner or link on your website

Help us spread the word about HelpDesk and our mission so that we can support more organizations like yours in the future.
Feel free to use one of the available HelpDesk for Nonprofits assets. A membership banner or link must be present on your homepage. Let us know once you’re ready.

3. We’ll activate your membership

Please note that the program verification link is separate from the chat widget code that you publish on your website to connect with your visitors. If all checks out, you’ll receive a confirmation email, and we’ll activate your membership in the HelpDesk for Nonprofits program.

Apply now!

To apply, your organization must be a registered non-profit entity according to all your local laws.

If you decide to join our non-profit program you will get HelpDesk Team Plan for up to 20 agents for $0 per agent. See more features on this plan:
By signing up to the HelpDesk tool you agree to be bound by the Terms of Use and Privacy Policy for the entire period of subscription.
We reserve the right to grant or deny your organization’s qualification for our non-profit program at any time, for any reason, and to supplement or amend our eligibility guidelines at any time.

If you have any questions, please reach out to our Support Heroes.