Check out HelpDesk's advantages and learn why it's the best alternative to Freshdesk help desk.
Free 14-day trial Simple setup No credit card required
If you can't make up your mind which solution is suitable for you, the chart below will make it easier for you.
Free trial
Use the 14-day trial period to discover HelpDesk and decide if it's a good fit for you. After the trial, you can start with $29 per agent to have all your customer communication in one place.
Start a free 14-day trial
The highest ready-made plan
We keep things straight. There are two easy-to-scan pricing plans, Team, or Enterprise, to choose from. The highest ready-made plan is $34 per agent/month billed monthly, and not a penny more. Plan your customer service budget, including this new purchase, easily.
Check out the pricing$34
per agent/month
$95
per agent/month
Process automation
Use technological advances for better performance. HelpDesk's automation is so easy to master that you can boost your support and reaction time with just a few clicks. Try custom workflows, canned responses, and automated assignment to work smarter.
Personalization
Express yourself and feel confident while talking to the customer. Personalize all customer touchpoints from the email domain and agent signature to the contact form, email message template, and beyond.
24/7 chat assistance with every plan
We've got your back. Unlike Freshdesk, you can contact us 24/7/365 in all pricing plans. Our support heroes use real-time monitoring of your requests. Since you get an immediate answer, you can keep on doing amazing things.
Default viewer role
Do you want to check on how things are going? Try the viewer role created for browsing tickets. You can add as many viewers as you want for free. There's no need to overcomplicate it with the day pass or occasional access like it is in Freshdesk's help desk.
Real-time report refresh time
Each of your support actions is reflected in the reports in real time. This is unlike Freshdesk where, in some plans, you have to wait up to 24 hours for results. Review the data and track individual as well as group performances to find out what worked for you.
CSAT surveys in every plan
Learn more about the quality of your support with CSAT surveys available in all plans. It's clear that you want to verify the satisfaction level and gather customer feedback, but, in Freshdesk ticketing system, you can only measure it if you pay at least $35. Let your customers tell you how you did.
Integration with 3rd party products
Integrate HelpDesk with tools that streamline work, increase efficiency, and improve team performance like LiveChat, Zapier, Jira, or GitHub. Set up integrations so that HelpDesk serves your goals even better.
Check out all integrations
Team collaboration tools
Collaboration is the core for winning every customer case. Create teams based on a set of skills, and manage multiple inboxes in one place. Actively follow your actions with the collision detection feature. Use private notes, as well as mentioning, to call your teammate. Work together to provide excellent support.
Security measures
Customers can add personal or sensitive information when contacting you. That's why we put emphasis on data security so you feel confident at all times. Avoid spam, use a Google account to authenticate, track changes made in application settings, and keep an eye on data integrity.
We've made every effort to make data migration smooth for you. No worries, all correlations and integrity of your data will be respected.
Fine-tune your HelpDesk in minutes and you're all set to go.
The setup process is super easy even for non-tech savvy people, so you can spend the saved hours on support.
Your learning will be short and sweet. HelpDesk is intuitive to work with, so you know how to navigate from the very start.
Work efficiently, and solve tickets right away. Use robust and foolproof automation to speed up your work.
Take care of your well-being, and stay focused. Use only the support tools that are suitable and relevant for you.
Use the generated reports to make data-driven decisions and improve your support.
Have all communication in one place. Send contextual and personalized answers to build customer trust.
Discover all of the complementary products for your customer service. Put them together and open the way to a top-notch customer experience.
Support customers
with tickets
Connect with customers
Automate customer service with AI
Guide and educate customers
Take advantage of the trial period and see it in action
