Manage all emails from customers in one app. Save time on customer support.
Free 14-day trial Shared inbox Automation
Richard Eib
Monroe & Kent Home
Manage your email communication
Keep track of all conversations. Convert your emails into tickets.
Collaborate with your teammates
Work as a team to help your customers get all the answers.
Automate repetitive tasks
Simplify your to-do list and save time.
Make better decisions based on data
Analyze customer support reports.
Customize your address and dashboard
Add custom views to match your workflow better.
Enable multichannel communication
Integrate HelpDesk with LiveChat to solve tickets and talk on chat.
Solve tickets and talk on chat within one app. Integrate HelpDesk with LiveChat and let your customers choose their preferred channel to contact you.
Exchange data between help desk software and your CRM, create an issue in your project management tool, update case statuses, and more. Integrate our ticketing system with your favorite tools to improve your workflow.
Help desk software is a tool that serves a wide range of customer support activities. You can organize messages, give assistance, and exchange information with customers with a single point of contact. Help desk uses tickets for communication, and that's why it's also known as a ticketing system.
Data collected from tickets is a valuable source of customer knowledge. You can analyze support stories, and get ready for new customer cases. The help desk software generates themed reports that enable you to verify your team's performance and improve your customer service strategy.
Manage all your customer messages in one place. Build better bonds automatically.
Free 14-day trial No credit card required Ready-to-use automations
A single ticketing system for better collaboration. Smarten up your daily workflow, and delight customers with your swift support.
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Bring the communication channels together into a single dashboard.
Keep your focus by filtering and grouping customer cases.
Quickly update the resolution stage your customer case is on.
Browse previous conversations to deeply understand the customer.
Avoid tricky situations with multiple agents handling the same ticket.
Call out a specialist agent for first-class case management.
Share customer stories or discuss complex cases with your team in private.
Become a ticket follower to get real-time notifications of updates.
Resolve tickets automatically and save time for complex cases.
Streamline your resolution rate with pre-made canned responses.
Address multiple similar customer tickets from your list in a single batch.
Dig deep into reports with performance metrics to make data-driven decisions.
Free 14-day trial No credit card required Simple setup
We’ve used Salesforce, Zendesk, Groove and others. With HelpDesk, we’re able to manage tickets in a clean and visually minimal environment.Richard Eib,
Integrate HelpDesk ticketing system with your CRM, favorite apps, and management platforms to fully reflect your daily workflow.
Use the available resources designed with you in mind to get help, find inspiration, and spring into action in your ticketing system.
Help desk software is a tool that serves a wide range of customer support activities. You can organize messages, give assistance, and exchange information with customers at a single point of contact. The help desk uses tickets for communication — that's why it's also known as a ticketing system.
Data collected from tickets is a valuable source of customer information. You can analyze support stories and be well prepared for new customer cases.
The help desk software generates themed reports that enable you to verify your team's performance and improve your customer service strategy.
No credit card required Ready-to-run automation Simple setup
