Compare HelpDesk and Zendesk Support

Check out HelpDesk’s advantages and learn why it's a great Zendesk Support alternative.

Free 14-day trial Simple setup No credit card required

HelpDesk ratings on popular software marketplaces
HelpDesk and Zendesk - comparison showing Multiple channel support (email, website form, and more), Integrated features for cross-team activities (mentions, auto-assignments), Familiar email-like navigation for easy adoption, and Transparent and stable pricing in HelpDesk HelpDesk and Zendesk - comparison

Save up to 47% by switching to HelpDesk

Chart showing savings by choosing HelpDesk instead of Zendesk. Arrow down.

Your annual savings


For this calculation, we used the HelpDesk Team and Zendesk Professional plans because they're similar in terms of available features. We used price/month (billed monthly) here.

Grow with HelpDesk ticketing system

Free 14-day trial No credit card required Surpasses the alternatives

Trusted by companies around the world

Companies using HelpDesk Companies using HelpDesk

Switching to HelpDesk from Zendesk is simple

An affordable change awaits you! Use the service to carry out the Zendesk data migration to HelpDesk effortlessly.

Sign up for the migration service

Open HelpDesk settings to find a link to the migration process.

Choose the data source

Grant access to your HelpDesk account and select the data you want to migrate.

Import all data to HelpDesk

Match the ticket fields, double-check the migration accuracy, and smoothly move on.

OK hand sign.

HelpDesk is simple and user-friendly

HelpDesk logo Simple process - Email envelope leading straight to the check mark.

Easy to use and intuitive

The emphasis was on providing the shortest learning curve for users. With full respect for your time and to ensure effortless contact with the software. You can enjoy the power of HelpDesk after just a few minutes of use.

Try HelpDesk for free
Zendesk logo Complicated process - Email envelope leading to a check mark through a complicated labyrinth.

Knotty and overwhelming

When it comes to Zendesk, in some cases, users admit that important features are in unexpected places. It takes a while to explore the app to find the right thing. It happens in such mature and sophisticated applications.

We’ve used Salesforce, Zendesk, Groove and others. With HelpDesk, we’re able to manage tickets in a clean and visually minimal environment.

Richard Eib, Monroe & Kent Home

Richard Eib from Monroe and Kent Home

Comparison of HelpDesk and Zendesk


HelpDesk logo HelpDesk logo
Zendesk logo Zendesk logo

Free trial

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The highest ready-made plan


per agent/month


per agent/month

24/7 support in every plan

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Tracking progress

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Process automation

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CSAT surveys in every plan

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Red cross


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Team collaboration tools

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Team roles

full access

limited access

Reports and analysis

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Integration with 3rd party products

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Security measures

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Automatic email archiving in every plan

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Red cross

HelpDesk in a nutshell

HelpDesk application with four sections highlighted: Ticket info, Ticket source report, Requester, and Responsibility. Five sections from the HelpDesk app: Ticket info, Ticket source report, Requester, Top rated agents report and Responsibility.
One source with all emails that are managed by the ticket

Single source

Central data management of your tickets

Gears that automate the work and the ticket that's next to them


Reduction of manual work for tasks and processes

Ticket holding a painting pallete


Brand identity and space for your own voice

Tickets placed in a circle, which give themselves a high five


Smooth teamwork in customer support

Two columns in the graph, which differ in height


Data aggregation and easy analysis

Ticket holding the document with the check list


Online conversation standards and clear rules

Put products together for a
better experience

Opt for a dynamic tech stack for customer service and communication from our portfolio. Explore the unique features of each product and see how they collaborate to achieve a greater goal.

HelpDesk logo

Support customers
with tickets

LiveChat logo

Connect with customers

ChatBot logo

Automate customer service with AI

KnowledgeBase logo

Guide and educate customers

Try the HelpDesk ticketing system

Take advantage of the trial period and see it in action

Free 14-day trial Simple setup Affordable alternative

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