Structure and simplify daily support tasks with HelpDesk

Discover the ticketing system with only essential customer service features that will delight you and your customers.

Free 14-day trial No credit card required AI text enhancements

Trusted by
7,000+ experts

Known brands use HelpDesk

Powered by AI and automations

Supercharge your support with a browser-based workflow tool.

Data safety

Ensure your security with RODO compliance and Privacy-Shield certification.

24/7/365 support

Feel free to contact us around the clock when you need support or guidance.

new features

AI-powered features

Ticket summary + text enhancements

Use AI-based features such as ticket summarization and text enhancements. Add custom automations and complete daily tasks in a snap to have time for complex cases or your own development.

Find out more
Ease of use

Multiple email templates

Customize and create multiple email templates for each of your teams. Improve the look and feel of your messages in the replying process.

Find out more

ticketing system automation

Automate your work with a few clicks

Use a foolproof automated ticketing system to speed up your support actions and leave the manual work behind.

Or read more about automation

Only in HelpDesk


Click out your automations and cut out repetitive and labor-intensive case resolution processes.

Read more
Work booster

Canned responses

Save the most common responses and reuse them when needed to shift attention to more complex cases.

Read more

Automation templates

Need to speed up your work on the fly? Use the ready-made business workflow templates to start quickly.

Read more


Create private or shared macros and update tickets with a preset series of actions, all with just a click.

Read more

Ready to automate your daily support activities? Try HelpDesk

Free 14-day trial Pre-set workflows Controlled macros

You'll be in
good company

The minute you create the workflow, you can mark it as ready to go live, and it starts working for you.
Melissa Hannam,
the Director of Marketing at Valley Driving School

tickets are handled within four hours through prioritization and tagging.

actions performed by workflows instead of agents.

ticket management system

Stay focused and task-oriented

Use one easy-to-navigate and feature-rich dashboard to work in an organized and timely manner.

Or learn more about successful ticket management

Managers' favorite

Statuses and priorities

Use a convenient data set to differentiate support cases as you learn more about your recipient.

Read more
CRM features

Tags and custom fields

Detail your tickets with descriptive tags and configurable custom fields to reflect the actual situation.

Read more

Rich text message area

Shape your final message using AI-based text formatting, links, images, attachments, or even screen recordings.

Read more

Archive, Spam, and Trash

Use the available folders to keep your dashboard clean and filled with only relevant messages.

Read more

teamwork in a cloud-based ticketing system

Tackle support cases together

Use one software to work easily from different places and at different times, but always as a team with a common goal.

Or learn more about joys of structured teamwork

Managers' favorite

Collision detection

CRespect each other's time and avoid multiple users working on the same case with a collision detector.

Read more
Best for teamwork

Ticket assignment

Share support responsibilities fairly and according to your department, skills, and experience.

Read more

Multidisciplinary teams

Unite your skillful co-workers into teams and assign them one of three roles: agent, admin, or viewer.

Read more

Mentioning and followers

Secretly mention your teammate in the ticket so they can become a follower and assist you with the case.

Read more

ticketing analytics and reporting

See how you did along the way

Browse visual reports to gain an in‑depth understanding of individual and team performance and better yourself. 

Quantitative data

Six different reports

Learn the whole truth about your on-the-job performance and plan a growth strategy for your team.

Read more
Shareable results

Report generation

Export a handy report of different time ranges and share successes with your fellow company members.

Read more
Managers' favorite

Weekly summary reports

Stay up to date and get an overview of your team's achievements in a single message.

Read more
Customer feedback

Feedback request

Review the collected feedback and see if you've met your goal of fulfilling the recipient's expectations.

Read more
Helpdesk does exactly what it says on the tin, no fuss! It's simple and clean interface makes dealing with tickets a breeze.
Adam W. on Capterra
Helpdesk is easy to use and straight forward. It includes automations for sending messages.
Chase on SoftwareAdvice

Try a fuss-free ticketing system for daily support activities

Free 14-day trial Robust automations Results-driven features

You'll be in
good company

end-to-end system personalization

Add a personal and branded touch to messaging

Keep your communication sharp, whether you're a local business, a mid-sized organization, or an enterprise.

Easy configuration

Custom domain and reply address

Set up a domain and reply address of your choice to increase the credibility of responses.

Read more
Work booster

Personal and shared views

Organize your work and that of your teammates by easily filtering the tickets you need to be on hand.

Read more


Create your personal signature to be automatically added to responses and build trust with the recipient.

Read more

Multiple email templates

Personalize your communications and fully customize the visual appearance of the messages you send.

Read more

communication management

Be swift and helpful with each answer

Take excellent care of your recipients and always be one step ahead with your response.

Best for teamwork

Private notes

Switch to private mode to document your findings on a case or add quick notes for your teammates.

Read more
CRM booster

Relationship and ticket history

View the data-rich ticket details, which show all the ins and outs during your case resolution process.

Read more

People in the loop

Reach multiple recipients and keep them informed by adding them to the loop in the message.

Read more

Browser notifications

Get browser notifications for updates related to messages, private notes, and assignments.

Read more

multichannel support

Create the communication hub to be on top of things

Keep every customer message at your fingertips by bringing multiple digital channels together in one place.

WordPress supported

Contact forms

Be approachable and give your website visitors an intuitive contact form they can fill out within minutes.

Read more
Full customization

Integrations and API

Use our extensive API docs to build your technology stack with the IT ticket system at the very center.

Go to API docs
Advanced automations


Prolong the journey started with a ChatBot conversation through a ticket managed by your team.

Create bots

Live chats

Connect LiveChat or other live chat solutions to create a manageable ticket from any real-time chat.

Set up live chat


Set up multiple email addresses so that copies of your messages go straight to one ticketing system.

Connect inbox

Contact widget

Add a free customizable OpenWidget to your website for visitors to leave messages through familiar forms.

Install widget

Social media channels

Organize your daily conversations on social media channels in HelpDesk. No more switching around!

Connect channels

Try out HelpDesk with your entire team

Free 14-day trial All messages at hand Real-time results reporting

You'll be in
good company

Tickets that are created with Shopify, Salesforce, LiveChat, and Messenger

Discover our text| products