Hear directly from fellow support experts about the invaluable role HelpDesk plays in streamlining ticket handling and fostering strong customer relationships.
Free 14-day trial Core ticketing features No credit card required
Free 14-day trial Core ticketing features No credit card required
Explore users' honest and unfiltered opinions on review platforms, shedding light on their approach to daily support challenges using HelpDesk.
Rating 4.6/5Based on 58 reviews from Getapp
Rating 4.6/5Based on 29 reviews from G2
Rating 4.6/5Based on 58 reviews from Capterra
Rating 4.5/5Based on 18 reviews from Crozdesk
Rating 4.61/5Based on 57 reviews from Software Advice
The preferred choice of businesses worldwide
Save big time as a team during the free 14‑day trial
Deliver superior customer support by trying the expert-appreciated HelpDesk software.
Free 14-day trial Core ticketing features No credit card required
Free 14-day trial Core ticketing features No credit card required
Read how our top help desk software empowers multidisciplinary teams and assists experts in meeting customer needs.
Helpdesk is very easy to get started with and is extremely affordable compared to other options.
We can manage all support tickets from one place. It gives us the opportunity to be more organized.
Resolve problems faster. Get real-time reports and insights. Ease for all users.
Integration and customization are very easy. You can be up and running in no time.
You can create ticketing lists using defined filters or tags - it helps to manage tasks between teammates.
It is suitable for all companies regardless of company size whether it is small or large.
The most helpful features are the organizational tools, such as flagging tickets based on priority, dept etc... Tickets can also be assigned to individual users regardless of group and team.
Helpdesk is easy to use and straight forward. It includes automations for sending messages.
We care about the individual approach to the customer, and HelpDesk supports us in this.
Helpdesk does exactly what it says on the tin, no fuss! it's simple and clean interface makes dealing with tickets a breeze.
Managing HelpDesk is really easy for both me as a manager and the agents. They only have to go to one place to communicate.
All data is sourced from the G2 ranking.
Ticket creation user experience
Ticket creation user experience
Ticket response user experience
Ticket response user experience
Workflow
Workflow
Response Automation
Response Automation
Attachments and Screencasts
Attachments and Screencasts
Ticket Collaboration
Ticket Collaboration
Mobile User Support
Mobile User Support
Customization
Customization
User, Role, and Access Management
User, Role, and Access Management
Reporting
Reporting
Dashboards
Dashboards
Experience effortless ticket management with HelpDesk
Free 14-day trial Core ticketing features No credit card required
You'll be in
good company
