HelpDesk reviews and testimonials

Hear directly from fellow support experts about the invaluable role HelpDesk plays in streamlining ticket handling and fostering strong customer relationships.

Free 14-day trial Core ticketing features No credit card required

Free 14-day trial Core ticketing features No credit card required

220+ positive reviews

Explore users' honest and unfiltered opinions on review platforms, shedding light on their approach to daily support challenges using HelpDesk.

Rating 4.6/5

Based on 58 reviews from Getapp

HelpDesk GetApp reviews

Rating 4.6/5

Based on 29 reviews from G2

HelpDesk G2 reviews

Rating 4.6/5

Based on 58 reviews from Capterra

HelpDesk Capterra reviews

Rating 4.5/5

Based on 18 reviews from Crozdesk

HelpDesk Crozdesk reviews

Rating 4.61/5

Based on 57 reviews from Software Advice

HelpDesk Software Advice reviews
HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Support & Helpdesk Leader in 2023 in Crozdesk, Category Leaders in 2023 in GetApp, Shortlist in 2022 and 2023 in Capterra, and Spring's High Performer in 2023 in G2 HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Support & Helpdesk Leader in 2023 in Crozdesk, Category Leaders in 2023 in GetApp, Shortlist in 2022 and 2023 in Capterra, and Spring's High Performer in 2023 in G2 HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Support & Helpdesk Leader in 2023 in Crozdesk, Category Leaders in 2023 in GetApp, Shortlist in 2022 and 2023 in Capterra, and Spring's High Performer in 2023 in G2

The preferred choice of businesses worldwide

Brastel logo TimeCamp logo HappyHour logo Powur logo Valley Driving School logo UberPrints logo

Save big time as a team during the free 14‑day trial

Deliver superior customer support by trying the expert-appreciated HelpDesk software.

Free 14-day trial Core ticketing features No credit card required

Free 14-day trial Core ticketing features No credit card required

5,500+ support agents can’t be wrong

Read how our top help desk software empowers multidisciplinary teams and assists experts in meeting customer needs.

Helpdesk is very easy to get started with and is extremely affordable compared to other options.
Stephen G.
 
We can manage all support tickets from one place. It gives us the opportunity to be more organized.
Michael K.
Resolve problems faster. Get real-time reports and insights. Ease for all users.
Rahul C.
 
Integration and customization are very easy. You can be up and running in no time.
Jason
You can create ticketing lists using defined filters or tags - it helps to manage tasks between teammates.
Anna O
 
It is suitable for all companies regardless of company size whether it is small or large.
Reshu J.
The most helpful features are the organizational tools, such as flagging tickets based on priority, dept etc... Tickets can also be assigned to individual users regardless of group and team.
Keegan M.
 
Helpdesk is easy to use and straight forward. It includes automations for sending messages.
Chase
We care about the individual approach to the customer, and HelpDesk supports us in this.
Maryna N.
 
Helpdesk does exactly what it says on the tin, no fuss! it's simple and clean interface makes dealing with tickets a breeze.
Adam W.
Managing HelpDesk is really easy for both me as a manager and the agents. They only have to go to one place to communicate.
Melissa Hannam
Director of Marketing at Valley Driving School
Read success story

HelpDesk features ratings

All data is sourced from the G2 ranking.

Ticket and Case Management

9.4

Ticket creation user experience

9.4

Ticket creation user experience

9.3

Ticket response user experience

9.3

Ticket response user experience

8.8

Workflow

8.8

Workflow

9.0

Response Automation

9.0

Response Automation

8.9

Attachments and Screencasts

8.9

Attachments and Screencasts

9.0

Ticket Collaboration

9.0

Ticket Collaboration

Platform

9.7

Mobile User Support

9.7

Mobile User Support

8.8

Customization

8.8

Customization

9.3

User, Role, and Access Management

9.3

User, Role, and Access Management

8.6

Reporting

8.6

Reporting

9.2

Dashboards

9.2

Dashboards

Experience effortless ticket management with HelpDesk

Free 14-day trial Core ticketing features No credit card required

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