HelpDesk reviews and testimonials

Hear directly from fellow support experts about the invaluable role HelpDesk plays in streamlining ticket handling and fostering strong customer relationships.

Free 14-day trial Core ticketing features No credit card required

Free 14-day trial Core ticketing features No credit card required

An award-winning software

HelpDesk awards: Happiest Users 2023 for High User Satisfaction, Quality Choice 2023, Trusted Vendor 2023, Leader 2023 on Crozdesk HelpDesk awards: Users Love Us on G2, Category Leader 2023 on GetApp

7,000+ support agents can’t be wrong

Explore users' honest and unfiltered opinions on review platforms, shedding light on their approach to daily support challenges using HelpDesk.

Helpdesk is very easy to get started with and is extremely affordable compared to other options.
Stephen G.
We can manage all support tickets from one place. It gives us the opportunity to be more organized.
Michael K.
Resolve problems faster. Get real-time reports and insights. Ease for all users.
Rahul C.
Integration and customization are very easy. You can be up and running in no time.
You can create ticketing lists using defined filters or tags - it helps to manage tasks between teammates.
Anna O
It is suitable for all companies regardless of company size whether it is small or large.
Reshu J.
The most helpful features are the organizational tools, such as flagging tickets based on priority, dept etc... Tickets can also be assigned to individual users regardless of group and team.
Keegan M.
Helpdesk is easy to use and straight forward. It includes automations for sending messages.
We care about the individual approach to the customer, and HelpDesk supports us in this.
Maryna N.
Helpdesk does exactly what it says on the tin, no fuss! it's simple and clean interface makes dealing with tickets a breeze.
Adam W.

Experience effortless ticket management with HelpDesk

Free 14-day trial Core ticketing features No credit card required

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