Helpdesk.com is where you sign up for Text. You get the amazing ticketing HelpDesk is known for, plus an AI Agent, live chat, and every channel your customers use, all in one workspace.
HelpDesk was built to do one thing well: ticketing. Text keeps that ticketing at the core and builds a complete AI-powered customer service platform around it.
Before
A ticketing system
Ticketing with statuses, priorities, and tags
Shared inbox for email support
Automations and SLAs
Ticket reportingNow
The all-in-one AI customer service platform
Everything HelpDesk did, ticketing included
AI Agent that sells while you sleep
Live chat widget for your website
WhatsApp, Messenger, and SMS in one inbox
Custom AI skills that follow your rules
Multi-tool workflows and automations
Advanced reporting with revenue tracking
Customer context and order historyText was reimagined from first principles for the AI era. The AI Agent answers routine questions the moment they arrive, follows your knowledge and your rules, and hands complex cases to your team with full context.
On average, 73% of cases resolved before a ticket is created
24/7 answers in your customer's language, with a clean handoff
Most companies treat customer service as a cost center: something to speed up and slim down. We built Text on the opposite belief. Customer service is where buying decisions happen, and every conversation carries revenue potential.
AI is common. Service that sells is rare. Text spots the signal, and your team closes.
Text watches for buying signals, hesitation, and comparison behavior before a question ever becomes a ticket.
Engage at the right moment, through the AI Agent or your team, with the full conversation and customer context attached.
Turn conversations into orders, qualified leads, and retained customers, with the results measured in dollars.
Track resolution rate, response time, and CSAT like in any help desk. Then see what they add up to: earned sales, captured leads, and the revenue your AI Agent contributes.
$1.5M
revenue from support chat in six months
+25%
revenue from support chat in six months
+30%
average order value
Your support team speaks to more buyers in a week than your sales team sees in a month. They know the pain points, the hesitations, and the moments of desire.
We don't hand them a ticket queue and a script. We equip them to turn chats into revenue, without losing the human edge that builds loyalty when it counts.
Text is AI software built for one outcome: turning customer service into revenue.
Mariusz Ciepły
Founder & CEO
Text is built on decades of expertise and billions of customer conversations. We learned from what worked, and engineered what's next.
35K+
teams use Text products
114K
paid users
1.9B
monthly visits
150
countries
You've found one, with more built around it. Ticketing, live chat, and an AI Agent that resolves routine questions before they reach your team.
No credit card required
Your account continues to work, and your data remains in the same hands. When you're ready to see what Text adds, we'll walk you through it.
Text uses the same security and compliance practices HelpDesk customers already rely on. Our certifications, uptime information, subprocessors, and security documentation are in the Text Trust Center.
SOC 2
GDPR
CCPA
PCI DSS
DPF
WCAG 2
BBB
Text, Inc. is the company behind LiveChat, ChatBot, HelpDesk, and Text. We've spent more than 20 years building customer service software. Text is also the name of our AI customer service platform.
Text is our AI customer service platform. It combines ticketing, live chat, an AI Agent, customer context, workflows, and revenue tracking in one platform. You can start a Text trial by signing up on helpdesk.com.
Both. Text, Inc. is the company. Text is the company's AI customer service platform.
No. Existing HelpDesk accounts continue to work. New visitors to helpdesk.com can start a Text trial with HelpDesk ticketing included.
You start a free 14-day trial of Text. HelpDesk ticketing, live chat, the AI Agent, and the rest of the platform are available in one account. No credit card is required.
HelpDesk is the standalone ticketing product we created: a shared inbox, ticket statuses, priorities, tags, automations, and reporting. Existing HelpDesk customers can continue using their accounts. Its ticketing experience became the foundation for ticketing inside Text.
HelpDesk by Text is the way we present Text to people looking for ticketing on helpdesk.com. It is not a separate platform. A new signup gives you a Text account with ticketing, live chat, the AI Agent, and revenue features.
The original HelpDesk focused on receiving, organizing, and resolving tickets. Text keeps those ticketing capabilities and adds live chat, an AI Agent, a shared inbox across channels, customer context, and revenue tracking.
No. You can continue using your current HelpDesk account as you do today. When you're ready to explore Text, our team can help you understand your options.
Use the Log in button in the top right. Our account services will recognize the product you're in.
Read about our purpose, history, leadership, and the business behind Text.
Browse everything that comes with your account, from ticketing to the AI Agent.
Free 14-day trial No credit card required