One install adds a help desk to your Webflow site, and more. A ticket queue, live chat, and an AI agent. Answer buying questions on the spot and capture leads around the clock.
Free 14-day trial No credit card required AI agent included
Text products are trusted by 35,000+ leading brands
Create your account, then open Settings and select Website widgets. Enter your site address and choose Add to Webflow. The first 14 days are on us.
Webflow opens an authorization page. Pick the site you want the widget on and select Authorize App. No code, no copy-pasting.
Back in Text, select Add widget, then publish your site in Webflow. From that moment, every conversation lands in one queue as a ticket your team can track.
Works with any published Webflow site. Get the Text app from the Webflow Marketplace.
Chats and emails from your site become tickets with owners, priorities, and statuses the whole team can see. Nothing rides on one person's memory.
Every ticket carries its owner, priority, and full history, so a teammate can take over without asking what happened.
Saved filters split the queue by topic, channel, or client site, so everyone opens exactly the work that's theirs.
Set the conditions once and new tickets route, tag, and escalate themselves the moment they arrive.
The answers you repeat all week, saved once and dropped into a reply in a single click.
39%
less time spent per ticket at Brastel
4,000
tickets per week using automation at P4P Partners
100+
tickets handled in 4 hours via prioritization and tagging at Valley Driving School
Point the AI agent at your site and help content and it answers in the customer's language, resolving an average of 73% of routine questions before they turn into tickets.
Pricing, availability, how to get started. The AI agent clears the repeat questions on its own, around the clock, so your queue only holds the work that needs a person.
The moment a conversation needs judgment, the AI agent brings in the right teammate and hands over the full transcript, so the customer never repeats themselves.
The widget on your site is one channel of many. Email, WhatsApp, Messenger, and SMS feed the same queue, so the answer never depends on where the question came from.
Connect your support address and each incoming email shows up as a ticket, ready to assign and resolve.
Visitors chat right where they are, whether that's your homepage or a CMS collection page, and the conversation follows them as they browse.
Answer WhatsApp, Messenger, and SMS next to your site chats, without hopping between four apps.
Free 14-day trial No credit card required
Support stops being a cost center when you can see what it closes. Reports connect conversations to outcomes, from first reply to checkout.
With an ecommerce integration configured, orders placed during a conversation or in the 30 days after it are counted automatically.
A separate report shows the revenue closed in conversations the AI agent handled on its own.
Resolution times, team workload, and customer satisfaction sit one tab away, so speed gets measured next to sales.
The same inbox fits a solo build, a client roster, or a full support team.
Add support to your own site in minutes, no code and no developer. The AI agent covers the questions while you're deep in client work.
Wire support up before handoff. Every site you launch ships with a working inbox and an AI agent trained on that site's content.
Run tickets, site chats, and messaging channels from one inbox, with reports that show leadership what the team closes.
I can explore chats and discover what people are actually inquiring about. I can then shape the marketing content and campaigns based on that qualitative data.
Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium
A Webflow help desk is a ticketing system wired to your published site. Visitors ask in the chat widget or by email, and each question becomes a ticket that your team or an AI agent resolves from one inbox.
Webflow gives you full control over how your site looks, but conversations still need a home. A connected help desk keeps them off your plate without touching your build: the app installs the widget for you, and the tickets, rules, views, and reporting run on a platform made for support.
Using Webflow's native forms? Webflow sends each submission as an email notification. Connect that mailbox to your help desk and every submission is tracked as a ticket, with statuses, assignees, and rules applied automatically.
Call it a helpdesk for Webflow or a Webflow support widget. Either way, the setup is the same: your site out front, a ticketing system behind it, and AI help desk features carrying the routine work.
No. Webflow builds and hosts your site, but nothing in it manages customer conversations. Site owners add support tools through the Webflow App Marketplace.
HelpDesk.com is built and operated by Text. The Text app connects your Webflow site to tickets, live chat, and an AI agent in a few clicks. You can install Text - AI Customer Service straight from the Webflow Marketplace, where it carries the Approved by Webflow badge.
Any embed can put a chat bubble in the corner. Whether it holds up after launch comes down to three things.
If adding support means pasting snippets or booking a developer, it's the wrong tool. A native app authorizes in a few clicks and goes live when you publish.
Deflecting a question isn't answering it. The AI agent should close routine cases on its own and know when to bring in a person.
If chat lives in one tool and email in another, answers slip through the gap. Every channel should end in the same ticket queue.
Nail those three and support stops competing with design work for your week. Visitors get answers the moment they ask, whoever happens to be online.
No. Webflow builds and hosts your site, but it has no tool for managing customer conversations. You add one through the Webflow App Marketplace, and from then on every chat or email becomes a ticket with an owner and a status.
You install the Text app from the Webflow Marketplace and publish your site to apply it. Adding a widget by hand through site-wide custom code is a paid Webflow feature, which makes the app the simplest route.
Yes. The AI agent learns from your site and help content, replies in the customer's language, and closes routine cases on its own. Anything that needs judgment reaches your team with the full conversation attached.
Yes. The first 14 days are free on every plan, with no credit card needed and the AI agent included from day one.
Create your account, open Settings, select Website widgets, and choose Add to Webflow. Authorize your site, add the widget, and publish. Your ticketing system, chat widget, and AI agent go live without touching code.
Webflow sends every form submission as an email notification. Connect that mailbox to your inbox, and each submission becomes a ticket you can assign, prioritize, and track like any other conversation.
Yes. Adjust the widget's colors, position, and greeting so it fits the site you designed, and choose which customer details it collects in the chat.
Free 14-day trial No credit card required
