AI ticketing & automation
24/7/365 support
SOC 2 & GDPR
Resolve 73% of questions before they become tickets. Turn the rest into revenue. Order data, every channel, and AI in one place.
Free 14-day trial 5-minute setup No credit card required
Every channel lands in one queue with clear statuses: open, pending, solved. No more checking the store admin, the email tab, and Messenger separately.
Build custom views around the queues your store actually watches: new orders, returns, damaged in shipping, VIP customers.
Payment failures and shipping delays surface first, so the tickets that put revenue at risk never wait behind routine questions.
Text products are trusted by 35,000+ leading brands
Where is my order, can I change the address, when will it ship. Answering them by hand steals time from real cases.
Email in one tool, chat in another, order data in your store admin. Every switch costs minutes, and customers repeat themselves.
Black Friday triples your volume, your headcount stays the same. Response times slip exactly when shoppers are ready to spend.
No credit card required
Every order question becomes a trackable ticket in a shared inbox.
Real-time help on product pages and at checkout, handled in the same workspace.
Shoppers' social messages flow into the same queue as everything else.
The channel your customers message friends on, connected to your support queue.
Order questions by text reach your team in the same queue.
No credit card required
Connect your Shopify store and see order number, items, fulfillment status, and shipping details next to the conversation. Agents answer "where is my order" without leaving the ticket.
The AI Agent handles routine questions about availability, delivery times, and return policies in chat, using your own help center and policy pages as its source. It reads photos too, so a shopper reporting a damaged item gets understood on the first message.
Workflows route return requests to the right person, apply tags, and send status updates automatically, so the process looks the same whether you handle ten returns a week or a thousand.
See past orders and previous conversations before you reply. Repeat customers get treated like repeat customers, not strangers.
Route work by team, workload, and skills: orders to fulfillment, refunds to finance, product questions to the people who know the catalog.
Keep the queue readable and reporting clean without manual triage. Tag by order stage, issue type, or carrier.
Answer shipping policies, return windows, and sizing questions in one click, consistently.
Close out a carrier-delay wave in one action and see team performance in clear reports.
The AI Agent resolves 73% of routine cases on average in chat before they ever become a ticket. You stay in control: point it at the knowledge sources you trust and set the escalation paths.
Answers routine questions in chat, hands the rest to your team with context.
Drafts responses your agents can tune and send.
Catch up on any case in seconds.
Point the AI at your help center, docs, and files, and nothing else.
Pick a tone, professional, casual or friendly, and every reply sticks to it.
When a case needs human judgment, it reaches the right person with the history attached.
Free 14-day trial No credit card required Advanced ticketing made easy
You'll be in
good company
The minute you create the workflow, you can mark it as ready to go live, and it immediately starts working for you.Melissa HannamDirector of Marketing at Valley Driving School
266%
higher visit-to-order conversion rate for shoppers who chat with the AI Agent.
35%
decrease in ticket resolution time at Brastel.
In ecommerce, every support conversation happens next to a cart. Your help desk can spot buying intent in a conversation and act on it.
Watch behavior and intent in real time, before a question even becomes a ticket.
Start the conversation about the product a customer is looking at, at the right moment.
Recommend and help close, then hand off to a human with full context when it counts. Shoppers pick the size and color and add to cart without leaving the chat.
Track the sales, leads, and repeat customers your conversations generate, down to the order. Sales tracking works with Shopify or any other ecommerce stack through a single API call.
$1.5M
revenue from support chat in six months at Wembley
+25%
revenue from support chat at Sephora
No credit card required
Your customers trust you with addresses and payment details.
HelpDesk.com protects that data with SOC 2 compliance, encryption in transit and at rest, and access controls your admins manage.
SOC 2
GDPR
CCPA
PCI DSS
DPF
WCAG 2
BBB
A ticket queue alone doesn't cover what an online store needs. Ecommerce customer service software has to meet shoppers before they buy, answer them instantly while they compare options, and keep helping after the order ships. HelpDesk.com covers that whole span: proactive chat on product pages, AI answers around the clock, and organized tickets when an issue needs a person.
Because the same platform handles pre-sale chat and post-sale support, nothing gets lost in a handoff between tools. The agent answering a return request sees the conversation that closed the sale. For teams comparing ecommerce customer support software, that continuity is usually the difference between a refund and a repeat purchase.
Free 14-day trial No credit card required
Each agent can spend more time resolving tickets and make our customers happier with an individual approach and better response time.Dalton Hasegawa, Manager at Brastel Co., Ltd.
Connect Shopify, HubSpot, Salesforce, and Slack through predefined actions, webhooks, and the API. Route refunds to finance, tag carrier delays, and sync order data without engineering time.
Create your account. No credit card required.
Bring in email, chat, Messenger, WhatsApp, and SMS.
Let the AI Agent take routine questions while your team handles the rest.
No credit card required
An ecommerce help desk is software that collects customer questions from every sales channel, email, chat, social, and SMS, into one shared workspace and connects each conversation to the customer's order data. Instead of answering shoppers from separate inboxes, support teams work from a single queue where every ticket shows what the customer bought, when it shipped, and what they asked before.
The mechanism is simple: the help desk turns every incoming message into a ticket, enriches it with store data through integrations, routes it to the right agent by rules you define, and measures the outcome. Automation handles the repetitive questions, order status, return policy, delivery windows, so people handle the judgment calls. HelpDesk.com is an ecommerce help desk that adds an AI layer and revenue tracking on top of that core.
An ecommerce ticketing system is the narrower tool: it logs issues as tickets, tracks their status, and makes sure nothing gets lost. That's essential, but it treats every conversation as a problem to close. An ecommerce help desk includes a full ticketing system and builds the customer-facing layer around it: live chat on your store, AI answers before a ticket exists, order context inside every case, and reporting that ties support work to sales.
If your team only needs to track internal issues, a plain ticketing system may be enough. If your customers are shoppers who expect instant answers on the channel they already use, you need the broader help desk. HelpDesk.com is the second kind, with the ticketing system as its foundation.
Messages from email, chat, Messenger, WhatsApp, and SMS become tickets in one queue.
Integrations attach order data, purchase history, and past conversations to each ticket.
AI answers the routine cases; rules route the rest to the right agent with context.
Reports show resolution times, satisfaction, and the revenue your support conversations produce.
Order data should appear inside tickets automatically. If agents copy order numbers between tabs, the help desk isn't doing its job.
Email, chat, Messenger, WhatsApp, and SMS in a single inbox, not five tools stitched together.
Automated answers should draw only from knowledge sources you approve, with a clean handoff to humans.
Routing, tagging, and bulk actions that hold up during sale events, not just on quiet weeks.
Support drives sales in ecommerce. Look for conversion and sales tracking, not just ticket counts.
An ecommerce help desk is software that gathers customer questions from all your sales channels into one workspace and links every conversation to order data, so support teams can resolve shipping, return, and product questions faster.
The best ecommerce help desk is the one that shows order data inside tickets, covers all your channels in one queue, and automates routine questions. HelpDesk.com does all three and adds AI resolution and sales tracking, with a free 14-day trial to test it on your own store.
Yes. HelpDesk.com offers a free 14-day trial with no credit card required. Setup takes about five minutes: connect your email, add chat to your store, and you're handling tickets.
Yes. The Shopify integration shows order number, items, fulfillment status, and shipping details inside each ticket. HelpDesk.com also connects to other tools through Workflows: predefined actions, webhooks, and the API.
A ticketing system tracks issues as tickets. An ecommerce help desk includes ticketing and adds live chat, AI answers, order context from your store, and revenue reporting. HelpDesk.com is a full help desk built on a ticketing core.
Yes. The AI Agent in HelpDesk.com resolves 73% of routine cases on average in chat before they ever become a ticket, answering questions about availability, shipping, and returns from knowledge sources you approve. Anything that needs judgment goes to your team with full context.
HelpDesk.com brings email, native live chat, Messenger, WhatsApp, and SMS into one shared inbox, so your team answers every channel from a single queue.
Sign up free, forward your support email to HelpDesk.com, and connect your store. Most teams are answering tickets the same day.
Free 14-day trial No credit card required