Intuitive to set up and use

24/7/365 support

Intuitive to set up and use

Your tailor-made ecommerce help desk software

Get a ticketing system that can serve as a super-organized and efficient assistant designed to make things easier for both your shoppers and team.

Free 14-day trial No credit card required Simple application setup

Help Desk Ticketing System for Ecommerce / Retail industry

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6,000+ experts:

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Automate, strategize, and scale your ecommerce support

Tap into easy-to-use automations that work around the clock, saving you heaps of time on assistance. Watch your online store flourish as customers fall in love with your reliable brand.

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Managers' favorite

Cost-effective support

Elevate customer experience and slash operational costs with HelpDesk. Embrace efficiency in the case-handling, ensuring your business stays profitable and ahead of the curve.

Reports in HelpDesk for Ecommerce view

Automated quick responses

Customize HelpDesk to automatically answer frequently asked questions about product availability, shipping times, or return policies, streamlining the shopping experience for customers.

HelpDesk Automations for Ecommerce view

24/7 virtual assistance

Easily set up automations to be ever-present in your online store. Stay ready to handle customer queries so they feel supported when browsing your offer and shopping.

Work booster

Scalable with ecommerce growth

Expand your customer base and product range, and watch the ticketing system scale to keep up with your growth. Handle the increased volume of queries without missing a beat.

HelpDesk Workflows for Ecommerce view

Users Love Us

Happiest Users 2023

Get a sense of how HelpDesk transforms ecommerce support

Free 14-day trial Ready-made automation Ticket satisfaction reports

HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Support & Helpdesk Leader in 2023 in Crozdesk, Category Leaders in 2023 in GetApp, Shortlist in 2022 and 2023 in Capterra, and Spring's High Performer in 2023 in G2 HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Support & Helpdesk Leader in 2023 in Crozdesk, Category Leaders in 2023 in GetApp, Shortlist in 2022 and 2023 in Capterra, and Spring's High Performer in 2023 in G2 HelpDesk's awards: Happiest Users in 2023 in Crozdesk, Quality Choice in 2023 in Crozdesk, Trusted Vendor in 2023 in Crozdesk, Support & Helpdesk Leader in 2023 in Crozdesk, Category Leaders in 2023 in GetApp, Shortlist in 2022 and 2023 in Capterra, and Spring's High Performer in 2023 in G2

Why does your ecommerce team need HelpDesk?

Accessible customer service

Effortlessly assist diverse customers through email, chat, website forms, and more with HelpDesk's intuitive platform. Ensure swift, personalized responses for customer satisfaction and seamless ecommerce operations.

Issue tracking and resolution

Log and track technical glitches, order processing, or shipping concerns using HelpDesk, ensuring they're handled on time. Maximize operational efficiency and reduce the likelihood of repeating errors.

Data collection and analysis

Use monitoring tools to analyze inquiry and complaint patterns. Gain detailed insights into customer needs, refine strategies, improve products or services, and enhance your online shop for an exceptional user experience.

Multichannel communication for Ecommerce in HelpDesk

Unified inbox for all interactions

Set up a virtual front desk where every customer is greeted and assisted. Whether it's a question about an offer, a shipping query, or a return request, everything lands in one organized dashboard.

Managing ecommerce customer messages in HelpDesk

Prioritized customer support

Assure that urgent matters, like shipping delays or payment issues, are resolved first. HelpDesk system sorts out which issues need your immediate attention and which can wait.

Work smarter

Seamless tools integration

Integrate HelpDesk with your ecommerce apps, plugins, and platforms, creating a cohesive ecosystem for managing all aspects of your online business.

HelpDesk integrations for Ecommerce view
Ecommerce customer service in HelpDesk

Enhanced team collaboration

Let your teammates work together on cases and share hands-on insights. Create a real-time collaborative space where your top talents come together to ensure a successful shopping experience for customers.

Customer satisfaction report

Valuable customer insights

Review the details from resolved tickets to better understand what your customers appreciate, identify common issues they face, and find ways to improve your offerings or online store.

All your ecommerce support cases on one neat dashboard

  • Browse tickets
  • Use filters
  • Create views
  • Bulk actions

Their support team also benefits from using HelpDesk

Brastel Co., Ltd. team
Each agent can spend more time resolving tickets and make our customers happier with an individual approach and better response time.
Dalton Hasegawa,
Manager at Brastel Co., Ltd.
Read case study
35%

Brastel saves 8 minutes handling each ticket. It's a 35% decrease in the ticket resolution time.

2,000

Brastel team handles nearly 2,000 tickets a month using automation.

Start with HelpDesk in three simple steps

Get HelpDesk for a free 14-day trial and create an account.

Forward messages from your current support inbox to HelpDesk.

Start receiving tickets from your customers and team.

No credit card required

Provide the best ecommerce support internally or externally

Designed for collaboration

Ecommerce help desk for internal teams

  • Use a single ecommerce-centric web platform to manage all customer interactions.
  • Enable seamless communication between sales, support, and fulfillment teams.
  • Integrate automation to handle routine inquiries and reduce team workload.
  • Ensure top service quality in your online store with standardized procedures.
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Managing Ecommerce Customer Support teams: General, Orders, Complaints, Legal, Marketing in HelpDesk
Simplify customer service

Ecommerce support for customers and external users

  • Quickly address orders, payments, and product inquiries.
  • Offer continuous support to accommodate customers in different time zones.
  • Handle messages through email, social media, live chat, website forms, and more.
  • Offer personalized assistance based on customer history and preferences.

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What can you expect?

  • Discuss your use case and individual needs with our Sales Team
  • Discover how our products can strengthen your customer relationships and increase revenue
  • Find out how others in your industry are leveraging HelpDesk

Trusted by 6,000+ support experts worldwide

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HelpDesk as an internal customer support tool for ecommerce

We're here for you 24/7/365

Any time you need help, you can count on our Support Heroes. They are strong, they are fast, and they will help you - no matter the time!

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Free 14-day trial Simple application setup Advanced ticketing made easy

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